about Subscription change

[cynthia_sahagun]

hi Public Mobile customer support

I recently changed my subscription from 19 dollars a month  to 23 dollars per month. PM deducted the amount from the amount in my account. But when I checked my subscription, it shows that I am still on the 19/ month. How can you help to resolve this? 

 

edited by computergeek541:  removed picture that contains sensitive account information

 

[computergeek541]

@cynthia_sahagun 

Never post pictures of your account information. I have deleted the picture from your message from earlier, but you'll need to delete it form your Community account. Please delete the picture from your Community profile.

[hTideGnow]

hi @cynthia_sahagun 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Handy1 · Accepted solution]

@cynthia_sahagun   Pull down on the top of the screen in app to refresh it . Might just be cache issue  you can also clear the data cache /cookies from the app or uninstall it and re install it and check again , if still wrong 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437