Cannot make a call

[Chaohao]

I changed my plan since last Friday and I cannot make call since. Every time I tried to call, It says I have reached the limit minute. I don't know what is going on but I am very disappointed to Public mobile. Way too much technical issues 😞   I only join Public Mobile since 2 weeks and I have spent more time with technical support than I actually use it. 

[hTideGnow]

hi @Chaohao this is a common problem after plan change 

Try reboot the phone and try Reset all networks 

if same, ask support to help., please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Chaohao  Have you tried rebooting the phone ? Can you try your sim card in another phone ? Also can you log into your account and confirm the account is active and not suspended ?

if account is active and reboot didn’t help 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437