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eSim not working

Rosiee
Great Neighbour / Super Voisin

eSim download error - sim 1 not provisioned. Cannot access full account as it is trying to text me and i cannot receive text. Is there not a better way to contact Public mobile then making a support post??

3 REPLIES 3

hTideGnow
Mayor / Maire

hi @Rosiee 

iPhone or Android?

you removed other carrier sim?

make sure the PM eSIM is set as Primary and Turn on this Line is enabled 

try Resetting All Networks 

BKNS27
Mayor / Maire

@Rosiee 

Fastest way for an CS_Agent to help us click on the Chatbot and type in Submit a Ticket or Contact Agent and they will help you.

Handy1
Mayor / Maire

@Rosiee  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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