eSim not working

[Rosiee]

eSim download error - sim 1 not provisioned. Cannot access full account as it is trying to text me and i cannot receive text. Is there not a better way to contact Public mobile then making a support post??

[hTideGnow · Accepted solution]

hi @Rosiee 

iPhone or Android?

you removed other carrier sim?

make sure the PM eSIM is set as Primary and Turn on this Line is enabled 

try Resetting All Networks 

[BKNS27]

@Rosiee 

Fastest way for an CS_Agent to help us click on the Chatbot and type in Submit a Ticket or Contact Agent and they will help you.

[Handy1]

@Rosiee  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437