Refund request - Porting Failure

[yurimlee2017]

Hello, 

I would like to request a refund for my prepaid plan. I activated the service and requested a number port, but the porting process failed.

As a result, I was unable to use the service at all for 2 days. Because of this issue, I had to switch to another carrier and get a new number. 

I understand the prepaid policy, but in this case, I paid for a service that was never provided due to a technical issue beyond my control. 

I kindly request that you review my case and provide a refund or credit as an exception.

I look forward to hearing from you soon.
Thank you in advance.

[yurimlee2017]

I have already sent more than 10 messages to the CS Agent, 

but they keep telling me to contact Fido. 

When I reached out to Fido, they told me that Public Mobile is the one who must submit the port-out request. This has caused significant delays and inconvenience. 

[softech]

@yurimlee2017 

Public Mobile has a strict no refund policy.  However, if the issue is due to incomplete activation or trouble with porting, they might issue a refund.  Please reach out to PM CS agent and check with them directly.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there