Refund

[Dfar]

Hi,

id like a refund please. Data/internet is very slow.

[funpig1]

@Dfar 

PM will not give you a refund, but it is possible to request a bill credit for "service issues". I have gotten bill credits of $10-15.

You need to contact an agent and provide them with evidence, e.g. screenshots of slow speed tests, date and times of dropped calls etc.

Good luck.

[softech]

@Dfar 

PM is a prepaid provider and have strict no refund policy

if it is a data slowness issue, usually that is resolvable.  

first of all, what phone do you have?

next, make sure you removed all your old sim card, disable all old eSIM and only PM sim is enabled and Set as Primary

Also, try Reset all networks after a device reboot

Last, if issue persists, engage PM support for further assistance.  Ask them to reprovision the sim and it should resolve the problem.   Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there