a week ago
I purchased an esim plan, received a QR code , added esim but it didn’t got activated. I deleted the esim to try again but the QR code is not working anymore. Can anyone help me to add and activate my esim.
How long do they take to respond please ?
I already created a ticket yesterday but still didn’t receive any response yet.
You should not have deleted the eSIM. The issue could have been fixed by PM
Now , you need to ask PM to reissue you another eSIM and help
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
