SIM Card Issue

[Julie361]

I am a client of public mobile so I talked my In-laws to get it as well and they have had nothing but issues with trying to set there phone up.  they actually have 2 different phone numbers for the 1 account and neither one of them receive phone calls, the one phone number will receive text messages but that is not the number that is stated as the phone number on the account.  has this happened to anyone else if so what did you do??   

[softech]

@Julie361 

please ask them to check with PM agent first.  Issues like this can be fixed without a new sim card, they just need to submit ticket and work with CS_agent

[Julie361]

is there any way to cancel the account and rebuy a SIM card?

[Julie361]

they have there own account with there own e-mail 

[softech]

@Julie361 

PM system does not allow family combined account.  if  your in-laws has multiple accounts, he/she needs a different email address to create a separate account for each line.  

For the issue, it needs PM CS support agent to sort it out.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply  there