Number Wasn’t Transferred Completely

[Pvkom26]

Ported my number from Fizz Mobile. 
Confirmed with “yes” via text message. 
Then really strange thing happened - Public Mobile shows my phone number as correct in the app, but the eSIM that I got doesnt have any phone number attached to it, and, in fact, only good for the internet. I haven’t tried calling from it, but I can confirm I cannot get any text messages sent to my number. 

The old eSIM, from Fizz, on the other hand, still has my phone number attached to it in settings, and is perfectly active. Public Mobile’s page for eSIM phone transfer says that it can take up to 5 hours, but it’s already been about 5 hours in my case and it seems like it’s just stuck in this half-transferred place.

Both Public Mobile and Fizz list the same phone number in my Account on their websites. 

What should I do? Really frustrating 

 

[Pvkom26]

Thank you, 

I called them 30 min before 10PM, waited on the line for 20 min and was ready to give up, but a friendly guy picked up the phone. He confirmed my account information and said that when transferring from Fizz, it asked for account number, for which I had to add a bunch of zeroes in the beginning of it (otherwise it wasn’t accepting it). Now, the porting team had to remove those zeroes because Fizz couldn’t recognize the account number on their end.

As Im typing this, I keep getting confirmations via email and text messages that my Fizz plan is completely deactivated. Awesome

[hTideGnow · Accepted solution]

hi @Pvkom26 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Pvkom26]

I can still log in, it’s just that it sends confirmation text to the Fizz eSIM, and my phone only supports one active eSIM, so I keep switching between them to see which one is working.

I sent a message to CSAgent, hopefully will get an answer soon. Any idea on what this could be? I really wouldn’t want it to take too long to resolve

[slusagm]

Important thing is to check if PM sim cam receive calls.  

Disable the Fizz sim, Reboot phone and Reset Network Settings and test incoming calls

If you still have trouble with receiving calls, ask PM to help 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage