Help

[Maggie2013]

I need to change the plan on ###-###-####. There was at 1 point two numbers to this account. One has been deactivated. But I cannot get to the proper number of ###-###-#### to change the plan. I just need to adjust the plan on this number to the $24 a month one with more data. And I believe we have to do this before the beginning of April. Every time I try to do anything with this account it always comes up with the number that has been deactivated. And apparently that one will disappear after six months of being deactivated. But we are not at the six months yet. So there is no way for myself to be able to change the plan on the proper phone number so I would really appreciate it if somebody could help me. Thank you very much. Please get back to me as soon as possible. Thank you

[softech]

@Maggie2013 

PM system is always one email for one account and phone number, so there is no chance you have 2 numbers with the same email login.  

So, your issue would either one of the two numbers never have an account linked to it, or when you try to setup the 2nd number, it "pushed" the first number away

Either way, you will need PM CS agent to sort it out.  I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

[hairbag1]

@Maggie2013 

Public Mobile has always had just one number per account. What do you hear when you dial 611 with your cell ?