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Texting

Ru64
Great Neighbour / Super Voisin

For some reason, I have data. I can receive texts that are SMS. But I cannot text out with SMS. Thank you.

5 REPLIES 5

Yummy
Mayor / Maire

Having data has nothing to do with SMS as SMS is native to mobile service.

UNLESS you use 3rd party software depending on internet.

@Ru64 

You might want to try a network reset of your phone (note: this will erase any saved Wifi password settings). 

So, you have Android or IPhone?

and if it really isn't work, then you need PM to reset the account on the system. 

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

Ru64
Great Neighbour / Super Voisin

Thank you so much. But that isn't working.

slusagm
Mayor / Maire

Android or iPhone?

if Android, clear cache on the Messaging app first and force close the app and reboot phone and test again.  If issue persists, backup important text and uninstall and reinstall Google Message

if iPhone, try to disable Send Text/SMS on the Settings menu, then reboot phone and reenable it