I accidentally linked my sim to another email account

[Darhu316]

I am new to public.
I received my SIM in the mail today.
I got confused with the setup and synched my SIM to another email account. (It's a long story why I have 2)
However the SIM is synched to not the account I paid 3 months for.
Please help me I cannot find anyone to talk to about this!!!

[softech]

@Darhu316 

that is a tough situation.  

The proper way is to close the new account (the one with the new sim card), by logging into My Account and disable "Subscribed" (Pre-Authorized payment)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Then buy a new sim card and go back to the old one and change sim card there.

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

However, maybe start with PM support and see if they have other tricks to help.  Please message them here and explain them the situation

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there