Transferring or Changing your Phone Number

[Juliane]

when I try to request my old phone number it says error and I need to login again and again.

What to do ??

[Nezgar · Accepted solution]

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@Juliane wrote:

when I try to request my old phone number it says error and I need to login again and again. What to do ??

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I've seen the issue describe myself in the self-serve portal - sometimes clicking the "Change Number" link just signs you out to the login page again. It just seemed to be a temporary glitch as it worked fine the next day for me.

[HALIMACS]

@Norm12 

If you should decide to go ahead with porting over your old number (presuming it's still available to be ported) or otherwise changing your number, here's the complete guide:

Port Fraud Protection (publicmobile.ca)

[Norm12]

Thanks decided to keep the new number

[BKNS27]

@Juliane What carrier are you porting your old number from?

If it is from Telus or Koodo, a request to a mediator is required.

Other carriers, you will have to wait for a confirmation text that you are porting over to another carrier...keep the old SIM in the phone for the text to come in.

[Dunkman]

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@Juliane wrote:

when I try to request my old phone number it says error and I need to login again and again.

What to do ??

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@Juliane 

More details would be helpful.  Did you already activate a new temporary PM number?  Or are you activating a new SIM card/porting at same time?  Your old number is from what company?

The website can be finicky.  You could try clearing cache, incognito mode or different web browser.  

[softech]

... Glad this one comes back.. for some reason, the one from 2 weeks ago was deleted.

If there is issue during Porting, is there still a phone number to call?