Hi @Angry_Customer
We are all customers like you here in the forums. Nobody from Public Mobile reads these. @JoyLuck has shared the link with you on how to reach out to a CS Agent. However, I would go into your mail box here and click on the arrow that is beside the Inbox and go to the Sent folder. Then reply to a previously sent message that way the next agent can work towards fixing the issues.
However, if that doesn't work, you have the right to reach out to your bank or credit card company to have the charges reversed. You will however have to have proof you've tried to cancel. Take screen shots of conversations with CS Agents to back yourself. Good luck.
