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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Invalid SIM

I activated a SIM card which I bought from London Drugs a month ago. I activated it and is in use with no problems. I bought a 2nd SIM card also at London Drugs today. But as soon as I enter the 19-digit SIM card #, the box turns red and flags it as...

AutoPay

if my money gets taken out the day before my plan renews will my balance be affected? ie. will my balance be used before my plan gets topped up??

Lost sim before setting up self serve

Hi ,I work at the store ,customer came here to my store to get public sim card ..he was in rush so we set it up and after 5 min he came back that he lost the sim card . I dont have his any information how i can give him his number back ??

Resolved! Account Summary

How can I print some type of account summary that shows when I signed up, my name and address? I need this to use as proof of residency. Thanks!

$30 plan getting $20 no data

I am paying $30 for 500mb and phone getting no data .problem is there is a $20 plan on top of it .Double billing possibly will have to get a hold of the bank and see.Results will be published in Facebook.

Voucher could not be added

Well I tryed make a payment by voucher but got this message "Unfortunately, Voucher #xxxxxxxxxxxx could not be added. Please verify the Voucher and try again".So what is solution for thi isuue?

Refund Credit card charge

I decided to change carrier and picked Public Mobile. Several days went by and they couldn't complete porting request. I was frustrated, cxld my request to Port. PM said it was cxld. Now they won't refund the amount they charged to my credit card. T...

Resolved! Do Not use Public Mobile , and save yourself from mountains of frustrating moments & time wastage

Public mobile seems to be the most insensitive company ever . I have send private messages daily for the last week , but nor is anyone replying , nor working on my request , nor providing the proper service. Public mobile seems to work like an extort...

Vernee Apollo Lite not working with proper APN SETTINGS

I've changed all the proper APN settings to public mobile-specific my Samsung Galaxy S5 did it automatically through Telus do to affiliation I'm guessing but I'm having an issue with correlating the solution to the problem of which I have no network ...

I lost my phone and I have the new sim card, now I need my sim card active with my current number

hi admin, My name is Maheish Delisser, I lost my phone and my sim card, now I got the new Public Mobile sim card and I want my number back and active to the this new sim card, please help

top ups

I purchased the phone for someone and would like to top the mintues up but only have the cell number, not access to the phone. How can I do this?

Moderator team response time

A day ago, I mentioned in a response to someone else's thread that I had my first ever account issue that led to service suspension. Well, my issue has been resolved about an hour ago. The turnaround time was 27 hours. I don't know what to say abo...

Resolved! Data not working when I have lots available

This morning I realized my data isn't working on my phone (there's an 'x' over the data bars).I thought it was because I went over or I didn't pay my bill on time.I checked both of these and I'm under my data limit, and I'm on autopay (and it's not d...

Unintended Payment

Hi, I was trying to change my plan and to make a payment, but the website was so slow that I mistakenly paid for my plan two times. How do I get a refund please? I need my account balance to be $25. Thank you. Warmly,Ngoni

How to reset the phone connection with Public Mobile?

I am a disappointed customer with Public mobile as many of my calls are going straight to voicemail, I do not receive a missed call or anything. I have checked all settings and everything is turned on. I know I have experienced this in the past wi...

Mois gratuit

Bonjour, j'ai pris un forfait avec public mobile le mois passer pendant la promo 1 mois gratuit savoir pourquoi je n'ai toujours pas reçu le crédit correspondant à cette promotion. Merci beaucoup

Resolved! I suspended phone, but it used my monthly payment

Hi. I broke my phone 3 days after making a payment, but I then suspended it until i found a new phone. I reactivated it 2 days ago, which woul dhave made a month today if it was activated the hwole time. But it was supended and still used all my mont...

Nokia 8110 4G Compatibility?

I'm thinking of buying a Nokia 8110 4G (2018) Single-SIM 4GB TA-1071 SS Factory Unlocked 4G Smartphone from Amazon. Can anyone tell me if it'll work on Public Mobile? Here is some Network Compatibility info for it: 2G GSM 900 / 1800 and/or 3G 850(B5...

Bad transmission/reception with new phone

I started using Public in September on my old Sony Xperia and I was getting excellent reception and transmission, even in my basement. In November, I bought a new Google Pixel 3 and was having so-so reception, and horrible transmission everywhere. I ...

Mods haven't replied to my port number request - how do I get their attention?

I was talking with them via private message on monday, they asked for my account number and I submitted it, and then nothing. I've sent a few replies since but no one is answering. Are they just super busy? Is this typical for Public Mobile? Thanks

payment declined

How long does it normally take moderators to respond? PM won't accept my credit card although I have contacted the financial institution and they assure me the problem is not with the card but with Public Mobile. I have been without service for a d...

Resolved! when go outside of Canada, still receiving the text?

If I go outside of Canada, can I still received the text message? Before I was using Fido, I still can receive the text when I go abroad. Not sure if PM had the same funtion.

Resolved! Old phone number did not transfer over properly (due to using the wrong account # upon registering)

I activated my Public Mobile SIM card/account yesterday but unfortunately got confused and entered the incorrect account # (Virgin Mobile). The number did not transfer over to my new phone. I had both of them with me this morning and when my wife cal...

Resolved! Purchased wrong talk add on

Hi i accidentally purchased the 200 min talk US and Canada long distance plan. I'm currently in IS and realized that I actually need the US roaming unlimited talk plan. How may I change the plan. I have used 0 min of the 200 mins. Thank you

Resolved! How long does it take to get email back from mod team?? 3 days no reply back

" PROBLEM SOLVED got my number back" I've sent 3 emails and nothing!!! Im trying to transfer my koodo phone number to public phone?

Plan Change??

hey all, ive been wondering about changing to new plan.Ive been on the same plan for 2 years or so. all it says is; This plan includes: - 90 day plan $135 (45/mo)- 6GB Data- Unlimited Canada-wide Talk- Unlimited International Textand then under...

Wallmart credit from june 2018

I signedup before end of the month June 2018. I was suppose to get $25 credit and i never did.

Resolved! Why does my phone read 4G when my plan is 3G?

Hi there I just signed up for Public Mobile's $40 (Limited Time) Plan Offer- 5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextI just set up my phone and it's working fine but it reads Public Mobile 4G at the top instead of 3G?...

Not receiving calls

I have had the same issues in the last 30 days, but now it is many people who have said when they call me it goes straight to voicemail. Is this the Public Mobile aka Telus Network service expectations? Is this how Telus represents their national b...

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