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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13368 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24686 Views
  • 183 replies
  • 26 Bravos

Resolved! Ulefone Power 3 No cellular service

I recently just received my Ulefone Power 3.  From specs, I believe I should have been able to fully access the Public Mobile Network, however, I am unable to get cellular voice service to make or receive calls.  I was able to configure to get data s...

Lima1 by Good Citizen / Bon Citoyen
  • 5796 Views
  • 10 replies
  • 0 Bravos

Resolved! My Friends referrals disappeared!!! Technical issue

All of my friends referrals disappeared;  i called my friends and all of them still active users, one of them renewed his 120$ plan twoo werks ago, another  one on the 30 days plan !!!Is PM willing to delete the referral system ?

A_Abou by Good Citizen / Bon Citoyen
  • 1325 Views
  • 5 replies
  • 0 Bravos

Refer-A-Friend

Anyone know if you are able to move those rewards to another account? I want to switch to the $45/4GB plan but will lose nearly $30 of rewards.

jt97 by Good Citizen / Bon Citoyen
  • 1281 Views
  • 11 replies
  • 0 Bravos

What is Telus' vision for PM?

I have a weird feeling, and this might have been mentioned in the thousands of posts since the now infamous price hike threads, that Telus indends to further neuter PM into a "direct competitior" with Chatr & Lucky Mobile, by getting rid of LTE allto...

MK78 by Model Citizen / Citoyen Modèle
  • 2777 Views
  • 30 replies
  • 3 Bravos

Did not receive offer to switch to koodo plan. Help please

Hi, I've seen that a lot of people have received an offer via text message to switch from the fall promo plan to koodo for $40 5GB plan. I have the fall promo plan ($120/90 days 12GB) yet I did not receive the offer to switch. Is there a way to be se...

benmastin5 by Great Neighbour / Super Voisin
  • 1186 Views
  • 4 replies
  • 0 Bravos

PROBLEM WITH PLAN - MODERATORS PLEASE ASSIST

Hi, I work in a kiosk in Walmart, a customer came in to get the $30 promo plan. Nowhere did it say that the plan was province wide calling only. I did not activate the customer myself so I'm not sure what the plan paper itself said.This customer need...

koralfenton by Great Neighbour / Super Voisin
  • 525 Views
  • 2 replies
  • 1 Bravos

Resolved! How Do I Change Plan?

I checked a bit in the forum already and, apparently, if I click change plan, it will do it. However, when I click change plan, then it direct me to a page saying that it cannot be undone. Then, that's it. I can't click anywhere or do anything. There...

Chenipan by Good Citizen / Bon Citoyen
  • 2737 Views
  • 9 replies
  • 0 Bravos

Resolved! Clarification

Apologies in advance if this is explained clearly elsewhere but having been away for a few days I have neither the time nor patience to wade through various topics and pages to get an idea of where things are at. As far as I'm aware all I have receiv...

koimr1 by Deputy Mayor / Adjoint au Maire
  • 1339 Views
  • 6 replies
  • 0 Bravos

Switch to koodo from PM with WOW mobile, FREE iphone 6

Specific to WOW mobile BC stores, may get same deal with other locations. Check wow page for details. I did my porting yesterday at wow mobile in metrotown, burnaby bc Successful in using code, for 40$/5gb. Rep didnt need to see text, only code. You ...

kentnleung by Great Citizen / Super Citoyen
  • 1619 Views
  • 12 replies
  • 2 Bravos

Suspended service

Service was suspended.  Tried to make a payment "amount due" and everytime I click on submit, the message "enough balance is on the account".  So I tried another option and I punched in how much money to pay and now I have a balance of about $25 but ...

Quyen82 by Great Neighbour / Super Voisin
  • 456 Views
  • 1 replies
  • 0 Bravos

Public Mobile Survey Email To win $250 VISA Card

Received this email recently,I guess Public Mobile cares about their business. I haven't yet seen any other company who cares about their customer after they leave. Even though I am back with PM with a different account, but this email was sent for m...

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Civic_E by Model Citizen / Citoyen Modèle
  • 907 Views
  • 5 replies
  • 0 Bravos

Switch to Koodo offer again with more data

After most people received offer to switch to Koodo's 2GB/$45 plan I got another one Switch to a monthly rate plan with Koodo and get 4GB of data for $45 per month. That's an extra 2GB of data for the same monthly rate plan price you are paying today...

hardywang by Great Citizen / Super Citoyen
  • 3490 Views
  • 31 replies
  • 2 Bravos

Resolved! Number registration

Hey guys,I'm moving to Canada in a few days (yay!) and I want to get a public mobile sim. The thing is I'll land in Toronto, stay there 2 weeks and then fly to Victoria where I'll stay a few months at least. Is it possible to get my sim in Toronto an...

freespirit by Great Neighbour / Super Voisin
  • 1472 Views
  • 5 replies
  • 0 Bravos

Resolved! My refund 6********8

Good morning,  I received a text from your company to change my plan.  After waiting at Koodo at Dixie Outlet Mall for 3 hours, have the Koodo agent try to contact Public Mobile,  I was not able to change my plan like your company requested.  I paid ...

SIM activation

I have tried and tried again and I have no idea why this isn't working. Its very frustrating, especially trying to get any help. I tried to activate my SIM. It keeps telling me the card is already in service or something and to close all windows and ...

DDolce by Great Neighbour / Super Voisin
  • 3346 Views
  • 21 replies
  • 2 Bravos

Network Unavailable

I have been unable to send/receive texts or calls ever since Saturday evening. My data is fine and I can browse the internet normally. The 'network unavailable' notification was gone this morning so I assumed everything was fine, but I still cannot m...

ytcat by Good Citizen / Bon Citoyen
  • 549 Views
  • 3 replies
  • 0 Bravos

Never receive any text offer

Im currently with PM $120/12GB/90 days plan. I have never received any text offer from PM. I would like to switch over to Koodo but unable to do so as in-store reps asked to see the actual text offer. Can someone please help?? In the past, i was a Ko...

milomilemila by Good Citizen / Bon Citoyen
  • 2317 Views
  • 21 replies
  • 0 Bravos

Resolved! upgrading plan

I upgraded my plan from $20 for 30 days to $25 for 30 days, but I got charged for 2 different plans after I changed the plan. I was wondering if I could get a refund back since I changed to the $25 for 30 days. 

jujisu13 by Great Neighbour / Super Voisin
  • 898 Views
  • 2 replies
  • 0 Bravos

Sim activation issue

Upon activating, I didnt realize i could not pay with my mastercard debit, it said payment not valid. I hit continue and it reloaded to the main page. my email did not save upon registering for me to login and access my account. I tried to recreate a...

intermancheri by Great Neighbour / Super Voisin
  • 480 Views
  • 1 replies
  • 0 Bravos

I want to cancel my account

I have moved my number to another provider and I have a prepaid account. How do I cancell my credit card authorization. 

quazi by Great Neighbour / Super Voisin
  • 1039 Views
  • 6 replies
  • 0 Bravos

full payment transaction log

Hi, Is there a way to see all my payments since I started with Public Mobile?   I can only go back 6 months.. Is there a different way? Thanks, 

edwinx by Great Citizen / Super Citoyen
  • 1104 Views
  • 5 replies
  • 0 Bravos

Resolved! New 3 G speeds,

Anyone use 3 G on Pm .  How good is it . Can u watch video .  

guinness22 by Great Citizen / Super Citoyen
  • 1660 Views
  • 14 replies
  • 0 Bravos

voucher not working

I purchaced 4 vouchers this morning total $140 (3x$40+1x$20), for my wife and I accounts. Unable to get vouchers to registar online, I was able to get one $40 voucher to accept on wifes account via 611, but not my account, payment due on Feb 27.what ...

ish346 by Great Neighbour / Super Voisin
  • 910 Views
  • 5 replies
  • 0 Bravos

Goodbye it was fun

Well I went in to Koodo today and did the switch. The extra gig off data did it for me. Got 5gigs for $40. $100 bill credit and $50 refer a friend credit. The koodo rep said Public mobile will be gone by this time next year. Telus is phasing them out...

jgorman by Great Citizen / Super Citoyen
  • 2172 Views
  • 20 replies
  • 1 Bravos

PM exit survey $250 VISA gift card

Just received a "Tell us why you left for a chance to win!" survey via Email...keep an eye out for a chance to win a $250 VISA gift card!

canucks4life by Town Hero / Héro de la Ville
  • 1189 Views
  • 11 replies
  • 1 Bravos
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