07-18-2019 12:18 PM - edited 01-05-2022 05:56 AM
I cannot change my add-on, I would like to add an us data add-on and there is no option to add.
This is frustating.
Solved! Go to Solution.
07-18-2019 12:39 PM
07-18-2019 12:38 PM - edited 07-18-2019 12:44 PM
You need to add then purchase the add-on.
https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming
At this time, only international Add-On is with the U.S. If you travel to the U.S. and don't purchase a U.S. Roaming Add-On, you will not have service.There are a number of U.S. Roaming Add-Ons, each with a 10-day duration, available for you to purchase.Check them out here. Or, sign in to Self-Serve to purchase an Add-On. Make sure to add funds to your account first!
07-18-2019 12:36 PM - edited 07-18-2019 12:38 PM
@tijonx hi just a heads up it starts as soon as you add it and 10 days later it's done if you run out of data during the 10 days you have to add a different one that one can only be restarted again with a moderator assistance
07-18-2019 12:32 PM
I want to add the us roaming package, on top of wathever I already have.
07-18-2019 12:31 PM
@tijonxTry with a different browser ideally a freshly started one without any add ons like adblockers etc.. you will see the add on options further down the page eg:
07-18-2019 12:31 PM
What are you actually looking for. If you are travelling to the US you will need a Roaming Package. I see that you have the US Canada calling addon but as a heads up that is only for calls that are generated while in Canada.
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07-18-2019 12:24 PM
No there is just 10 day roaming add on for $15