[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! @Moderator_Team New activation - transfer # koodo - activate promo 5GB
@Moderator_Team
Activation error
Hi,I bought public mobile a few day back and did my activation online. However for some reason outgoing call seems to be working but not my incoming calls. The moderator team has stopped replying so I do not know what to do. I was hoping to get a ref...
Resolved! Change Phone Number
I’m new to public mobile and I want to use my old mobile number. I tried to do it through My Account but it wouldn’t accept my number. What do I do?
Deceived at Walmart and by the website
I saw the ad for the flash sale of 5gb with a $25 activation $I went to walmart and asked if it was one time to be sure before I switched . They read it and said it wasnt . so I ported from Koodo. I now see in the forum that its one time . Even th...
Switching plan problem
hi, My account is to switch over to a new plan today May 27. When I checked my account it said plan expired and account is suspend. i tried to make a payment by switching the credit card payment for the autopay of the new plan and i got an error. Co...
Credit card denied
I put in my credit viaa card information with exact capilaization and space but it does not work.
Resolved! New sign up - Sim card not connecting
I have an existing PM Sim card, works great. I got a new one with a new phone number today but it will not connect with the network using the same phone. My online account looks fine with payment taken and rewards added. I can call the number and ...
Resolved! How can I get the referral back after activated the account??
The Sales forget put my friend referred number when she active my account. What should I do?
i’m about to loose it
so i bought this public mobile prepaid card today, been nothing but trouble the whole day finally it let me log in i don’t know how many time i tried to activate my sim card today and now that’s it’s activated the 20 dollar voucher that i had to pay ...
Resolved! Unable to send nor receive text messages after activation
Hi, I just activated a new PM plan and got a new number along with it. I can make and receive phone calls, and data is working just fine too. I was about to go ahead to make a new account, but never receive the text containing the 6-digit code. I tri...
Resolved! Help please! Sin card lost
Hey guys, Please someone could guide me. I brought my sin card yesterday but I lost my cellphone before create my account here in the public mobile website . It is possible cancel the number?
Resolved! $10 referral bonus inquiry
I just signed up with public mobile. I used my friend as referral. My friend received $1 off per month. But I do not see the $10 bonus I am to supposed to receive on my account. When will I be seeing that?
Resolved! Haven't received Sim Card after 10 business days.
Information:- Haven't received Sim card after 10 business days. - Recieved Text that it was shipped on May 13th. No other updates.- Confirmed Address is correct. - No PM sim cards are available in the surronding areas that I currently reside in. Con...
Resolved! 5gb bonus - May 25-26
I just signed up for the $25 pre made plan with 5gb one time add on bonus. Shouldn't 5gb show up in my account or does it show up after 7 business days?
Unable to port number from Koodo
I just signed up for PM today and tried porting my Koodo number so I could use it on PM. I did this through Koodo self-serve. Afterwards, my Koodo SIM was successfully overwritten by my PM number but my PM SIM doesn't connect and my Koodo number (the...
Signal
I am unable to make phone calls now. No cellular connection for a few hours. Is this normal? I'm downtown. Completely inconvenient. I used my data and made a phonecall on my app..I just happen to get the 250bonus data plan...I'm lucky otherwise I w...
Sim Card Refund
Hello, I literally just bought a Sim card online a few minutes ago to get the special weekend plan, realizing afterwards that not only did I have to pay $11.30 for it when I could have gone to the store and gotten it for free, but it would take a few...
Resolved! Phone bluetooth and contacts
Just curious , I have recently bought a new phone and set up with public mobile , I have a kia soul and have connected to the bluetooth , twice now I have noticed it is asking for Kia motors to update my contacts , never happened on the other phone ,...
SIM Card not working.
@CS_AgentAfter transferring from Bell to Public Mobile my phone says the new SIM card is from a carrier that is not supported under the activation policy currently assigned by the activation server. So I am at a loss, I can't use my phone at all now ...
two accounts
Is there anyway to transfer credits from one account to another? Also, I would like to delete an account, as I am no longer using that one, how do I do that. I have a new email I'd like to assign to my current plan/account ?!
Resolved! setting up an account
I can't register on the self serve.I am not getting verification code through text.
How fast is 3G data? DON'T TEST IT !
I joined the "less for less" club yesterday and decided to find out just how much less I was getting. I thought I would see how slow 3G speeds really are and I ran a Telus Speedtest. I was pleasantly surprised to see 287MB/s until I realized at that ...
I want to cancel this service
I want to cancel this service
Resolved! US data add-on
Just wanted to confirm couple of things about purchasing the US data add-on from someone who has recently used it. After first purchasing (2 step) the data, what is the best procedure to activate it when in the US. (1) I know you have to select one...
Can't Log In
Hi, I created an account for self serve a while ago when I ordered the shim chip. When I did that, I got an email to verify the account I did so and was told everything was fine. When I try to log in I'm told my credentials are invalid. When I ask ...
Resolved! No longer see my data usage
Hi I no longer can see my data usage from the main dash board. Could you please correct this? thanks
Resolved! 4G LTE data
The public mobile site refers to plans with 4G LTE data, which plans are those?"4 Plans with 4G LTE data can access maximum LTE download speeds (manufacturer rated at up to 900 Mbps; expected average speeds 12-250 Mbps). Plans with 3G data may reach ...
Resolved! late payment suspension
Auto pay not set up correctly. Missed a payment by 2 days but payment went through 5 days a go. Phone will still not connect to network; no phone calls or texts or data. How can I fix this?
referral disappeared after friend changed plans
I have referred a friend and my credit showed for the first month then it disappeared. The friend told me that she had changed her plan. Does this means I lose the referral credit and if not, how do i get it back? I
