No service for my friend,mods please help!

[crazycolby]

My friend just renewed fall pmro the day before yesterday, and got no service this afternoon, please help!

[evocado]

Thank you @NDesai!

[NDesai]

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@evocado wrote:

Hi there,

I'm experiencing the same issue, except my Account now says "Plan Expired" even though I'm set up for Autopay (which was supposed to go through today). Please help!

Thank you!

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You don't need to worry. Seeing the warning is normal for everyone on renewal day and it will be back to normal in the morning. But if you have no service, you will have get in touch with one of the mod. 

[evocado]

Hi there,

I'm experiencing the same issue, except my Account now says "Plan Expired" even though I'm set up for Autopay (which was supposed to go through today). Please help!

Thank you!

[Saray_O]

@crazycolby No problem! Have a great evening 😄

[crazycolby]

Thank you Saray !

[Saray_O]

Hey @crazycolby!

I just sent you a private message about this, but glad to hear that the phone is working now 🙂 

[crazycolby]

Just Tried rebooting the phone, and working now.

[crazycolby]

We are not together, can not try with my phone

[MoreYummy]

Does it work on your phone using that specific sim card?

[crazycolby]

Is the account active?
Yes, just checked his account.

[NDesai · Accepted solution]

Is the account active? Tried rebooting the phone? and if possible, try the sim in another phone.