Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
both my wife and i signed up in store in december when they were promoting a free sim card and a free month of service.we got the sim card free of chargenever got the free momth whats up?
HelloI am going to travel to the U.S. with friends. Their phone numbers are all Canadian numbers. What Add-Ons I should have for the travel? I would like to call and data. Are 'US Roaming - Unlimited Talk (10-day)' and 'US Roaming - 500 MB Data (10-d...
Hi mod, I am travelling next month, how do I stop my payment, I have already turned auto pay off, will it still process the payment if I have an available fund?
HI, As of now, Does it need Mod to involve for porting Koodo prepaid phone number to Public mobile? Regards, William
helloi have a plan 10 dolars plan for 50 minutes, i run away of minutes and i am still 2 weeks for the date to pay.can i recharge some money to have more minutes until my cuting date?Thanks
Hello approximatly a week and a half ago I activated a plan with public mobile that includes - 5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextI transferred my phone number from my old account with rogers to my new public mob...
If anyone sees something fishy, post it here. Let's work together till the "product specialist and our back-end system team " fixes this issue. If you see something, say something. Both of these posts were just marked as solved to the same party, But...
Hello, I am trying to get the invoices for my phone plan for 2018. How do I do that? Thanks
hello all!for the past couple weeks, I've been getting phone calls from Public Mobile for some reason. My phone will ring once then it proceeds to hang up before I pick up. Calling back gives me an automated message saying talk is not a part of my pl...
Hi, When transferring my number to Public mobile from Bell yesterday, I tried to sign up with unlimited text, unlimited calling and a 3g 18+6gb data plan for 3months. However after my account for enabled, I only see it as a data plan with no text or...
Um...? I can accept the solution but its not my topic. This is happening to every topic I go to. Even ones I didn't post in. @CS_Agent I just tested, I went to another topic that I was never in, not mine, hit this is not the solution, it worked, then...
How can I get my old number on my new sims card?
I am trying to change my plan to have more data each month, but each time I click on "view plan" or "change plan", I get a message saying "Oops, something went wrong. Log out and log back in to solve the problem." This did not solve the problem at al...
I recieved an sms on Wednesday 23, 2019 from Public Mobile saying that my payment is due on Thursday 24, 2019. I logged into my self-serve account on Wednesday in the evening at around 11.30 pm to make the payment in order to renew the account. The a...
Bit of an odd issue. I do volunteer work for Operation Red Nose and the coordinator has an iPhone. I have an LG G Flex and a Samsung S8+ (just got it, has Reddit app burned into the screen... got to love Kijiji phones...) anyway on both phones when I...
I tried to log onto my PM account today but with no success. I've been greeted with this message: "Sorry, you've been locked out. Please contact Public Mobile for help." Any help would be appreciated.
Hi all,just received my sim card and went through the activation process. At the end I got a screen with all my account info and at the top a cryptic message: Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/...
I can send messages no problem, but for the past few days I recieved most of my texts but some aren't coming through. Anyone know why this would be? Seems to be getting more frequent.
Hi,I have a samsung note 8, when I turn on mobile hotspot the share my connection with my laptop, my laptop connects to the hotspot but with no internet connection. Please help, Thanks. Georges
when I was waiting for the payment to process it rebooted to a page saying to log in and back out but I don’t have an account, public mobile took the payment and now I can’t use the sim it says invalid sim error, and I need a network unlock code. I n...
Hi, I am trying to activate autopay and I am getting this error everytime: Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged...
I attempted to sign up for a new service last evening. Went through the full process online with no issues - entered in SIM #, previous number to transfer with required authorization info (previous provider was Telus), entered info for new account, ...
I just updated my plan to a data one.How long will I wait before I can access the internet?
My boss made a Public Mobile account for me, and he cannot login to the website login for his account. Not sure if he forgot e-mail and/or password for it. And I can call 611, but he doesnt know the correct 4 digit pincode (he told me what hje though...
I want to set up a pre-paid account with my debit visa for top ups. Will that work for payment?
I'm leaving Bell and switching to PM. Can I keep my same phone number?
Can't login
With the prepaid base plans, I want to make sure I"m understanding it correctly. I can make and receive calls within my province. If I want to make a call from my home province to another province I need a top up of long distance mins. But, If someon...
I'm looking to get set up for two prepaid accounts. I know just recently we missed out on a promotion. do they offer promotions very often? Is it worth trying to wait for another one?
