Public Mobile No Service even after 24 hours after activation and porting

[trinadhmoganti]

I ported from Chatr to Public Mobile yesterday. Everything looks smooth when I activated my PM sim card, but no service since yesterday. I called and checked with Chatr and they confirmed my Chatr account is deactivated and the porting is completed.

My PM account shows the status as Active and next recharge date as 17th July, I restarted my mobile several times but not luck.

Can someone share their insights please? @CS_Agent 

[computergeek541]

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@trinadhmoganti wrote:

I ported from Chatr to Public Mobile yesterday. Everything looks smooth when I activated my PM sim card, but no service since yesterday. I called and checked with Chatr and they confirmed my Chatr account is deactivated and the porting is completed.

My PM account shows the status as Active and next recharge date as 17th July, I restarted my mobile several times but not luck.

Can someone share their insights please? @CS_Agent 

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What phone model are you using?  Not all phones ever sold by Chatr or that can be used at Public Mobile if they were only capable of 2g network connections at Chatr.

[bravo_md]

You might want to re-install your SIM card and restart your phone. That just might do the trick. It worked for me.

[brennanleblanc_]

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@trinadhmoganti wrote:

I ported from Chatr to Public Mobile yesterday. Everything looks smooth when I activated my PM sim card, but no service since yesterday. I called and checked with Chatr and they confirmed my Chatr account is deactivated and the porting is completed.

My PM account shows the status as Active and next recharge date as 17th July, I restarted my mobile several times but not luck.

Can someone share their insights please? @CS_Agent 

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Did you buy your phone from Chatr?

If so, did you make sure your phone was unlocked before porting?

[trinadhmoganti]

Thanks @geopublic! I will try that thing and see if it works.

[dabr]

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@trinadhmoganti wrote:

I ported from Chatr to Public Mobile yesterday. Everything looks smooth when I activated my PM sim card, but no service since yesterday. I called and checked with Chatr and they confirmed my Chatr account is deactivated and the porting is completed.

My PM account shows the status as Active and next recharge date as 17th July, I restarted my mobile several times but not luck.

Can someone share their insights please? @CS_Agent 

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Looks like the port might be stuck, so if you've already messaged the moderators then you'll have to patient as they can take upto 48 hours to respond but usually much earlier.

You can also try the lost/stolen trick.  Log into your account, click plans/add ons, click phone lost/stolen, suspend, log out, wait a few mins, log back, report phone found, restart phone.  Sometimes this will reset the account.

Edit: @geopublic  is alway much quicker to reply:)

[geopublic]

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@trinadhmoganti wrote:

I ported from Chatr to Public Mobile yesterday. Everything looks smooth when I activated my PM sim card, but no service since yesterday. I called and checked with Chatr and they confirmed my Chatr account is deactivated and the porting is completed.

My PM account shows the status as Active and next recharge date as 17th July, I restarted my mobile several times but not luck.

Can someone share their insights please? @CS_Agent 

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@trinadhmoganti  Try the lost/stolen phone trick to soft reset your account.

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone.

If that doesn't fix it then let PM know. 

To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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