@kelco wrote:
Thanks to everyone for your quick responses. I have gone to my settings on my phone, and the only account/carrier that is listed is Telus. Is that Public Mobile, since PM is part of Telus?
@kelco What type of phone do you have. It should say Public Mobile If you have an Android phone go into settings Network & Internet, Mobile Network, Advanced, Network set it to manual snd select Public Mobile.
I was with Telus up until a month ago, but I removed their SIM card and the only one in the phone is the one from Public Mobile. (And it has to be working because my wife took the phone to Toronto with her and we phoned back and forth with no issues. The phone just isn't working now that she's back here in Nanaimo.)
@kelco What happens when you dial 611. If you go online is your plan active?
To be clear, I'm not getting roaming charges or anything like that. I only brought that up because I have had visitors to the Island who have had roaming charges on their phones because the system thinks they are in the US even though they are here on the Island, in Canada. It is their experiences that have led me to believe that this border issue might be the cause of my problem.
@kelco Public Mobile is strictly a prepaid service so no extra charges ever including roaming. So nothing to worry about.
The problem I am having is not being able to make local calls at all. I ASSUME that is because the system thinks I'm in the US and I don't have a plan that covers international calls. I may be wrong, but that's the only reason I can think of for the phone to say that I don't have an add-on that allows me to make the call I'm trying to make. (Again, to be clear, the calls I'm trying to make are here in the city, so my plan certain does cover them.)
@kelco Make sure your plan is active (see above) and make sure you are connected to Public Mobile. If you are on a limited call plan make sure you have minutes left.
You may try the lost/stolen phone trick:
To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone.
If it still an issue notify PM.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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