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We encountered an error processing your request

Mondragon
Great Neighbour / Super Voisin

I can login to my account and I am given the options:  'resume activation' or 'login'.  I click on activation and I am taken to an error page: 'We encountered an error processing your request'. I have tried 3 browsers, private windows, deleted all browsing data and cookies etc and still cannot get any further.  I have tried this about 20 times in every different way I can find.  Same result.  Am I the only one?

I have tried submitting a ticket, but also go round in circles since the system believes I am asking about logging in.

I am new to Publicmobile, but would like to get a sim and activation asap

2 REPLIES 2

Mondragon
Great Neighbour / Super Voisin

Thank you for such a quick reply!  I have followed the advice and wit for a response.

slusagm
Mayor / Maire

your login does not work with My Account, some have this problem. Ask PM to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

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