Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi guys,Just been reading through a bunch of your issues lately and realizing it's currently really difficult for other customers, like myself, to help you out. Most issues require the attention of a moderator or someone with access to your account. ...
Anyone have this phone? Huge $420 credit discount right now on Koodo considering ordering just to flip lol
So, I made a post before, regarding my issue for not being able to log in..I'm still using my Boyfriends Sisters account (this one) to communicate. It's been almost two weeks and I have yet to be helped with this issue.Second post and I've submitted ...
Hello, my friend joined pm few months ago and before the fantastic fall promo plan. She got the 2gb plan and couldn't be happier with it. I let her know that she could double her data due to the fall promo. She gave me access to her account and I act...
I am calling a local toronto number and i'm getting Sorry, we cannot complete your call, you do not have the required long distance add on. I also cant accept calls or texts. my number isxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I'm now on my 9th day of waiting for my number to port. I posted before, pm'ed a mod (@Mary_M), sent an email, and still no result. Looking for immediate assistance. Nearing a new billing cycle with my previous provider.
Public Mobile - I ordered 2 SIM cards (paid $11.30 CDN tax in) on Nov 14th to switch due to your promotion for $40/mnth for 12GB plan. I got the confirmed email that it has been shipped on Nov 16th. It's Nov 28th and I STILL have NOT received these S...
Once again, I am hoping a moderator can help me out with my porting issue. I followed the guidelines & submitted a PM to the modertors. But my message on Nov 18 was still not read. Is that a timeline that I should expect?
Salut,C'est un peu deçu après la reception de mon nouveau iPhone 5 32G que j'ai commandé via https://publicmobile.getorchard.com/, c'est site qui est recommendé par public mobile. Je suis incapable d'allumer ce nouveau truc, même si j'appui les de...
Hi all, I like some others on this forum have been experiencing (partial?) port issues (since 20/11/2016). I have submitted support requests multiple times (23/11, 26/11, 28/11) but no responses whatsoever (it states response in 48 hrs). I even PM...
My data of 500 MB was used up shortly after I started using my phone. The Usage History timestamp is not clear whether it was in the a.m or p.m. of the day. How could I have used all the data in one shot when I just signed up without downloading or u...
Hi, After I did the payment it shows that the activation has failed, couldn't get my account setup, and wasn't able to receive any phone calls or texts but seems like the data is working and able to make phone calls (maybe its still porting the numbe...
I have been with public mobile for around 5years now, I just switched from my grandfathered plan to a new plan and as soon as it switched I am unable to make and receive calls and text messages! My plan is active and everything is paid... I have done...
I signed up for the Fall promo, 12 GB of data, on auto pay. My renewal data came and went, the money was withdrawn from my account and now my phone doesn't work — Hasn't worked since Nov. 23rd. This is my third attempt to get in touch with you. I mad...
I receives no call, text or data service since last week, even after the long waited porting was successful. I have already submitted a get help form but, hey agian, no response just like last time I submitted the activation request form. I did submi...
Is PM planning to announce any internationational roaming plan in near future?
Like many others, I activated my SIM card over a week ago and have been waiting for my number to fully port over from Rogers. I can dial out, text and use data using my PM SIM but cannot receive calls nor texts, which still only go to my Rogers SIM. ...
I signed my parents up for the promo plan on Nov 18 but it's been 10 days and neither of their numbers have been successfully ported so we're stuck paying 4 plans & having to use dual sims.(as outgoing calls seem to go on 1 sim, incoming come from th...
Email Support #6522-8406)I tried porting on the 20th, incomplete port i can make phone calls send and recieve txts but cannot recieve phone callsI've emailed support with all the relevant details (phone number to port, old account #, PIN, IMEI etc), ...
So i was trying to activate my public mobile account again after it expired approximately a week ago. As i tried to top up the account, i was given the message "Sorry, we are unable to process your credit card request" and something about please try ...
Email support #4598-0115I tried porting on the 20th, my old sim card stopped working soon after but I'm still stuck on my 'temp' Public Mobile number and if I try again it just says "We are experiencing difficulties in processing this request. Please...
Hello, I signed up for the promotion and popped my sim in and everything seems to be okay, except I can't receive any texts or calls. I'm paying for PM and Wind right now for to get full service, (I don't think my number ported successfully, because ...
Hi @Shazia_K, I am trying to wait patiently. It is taxing though. I recommended your service to my friend, mom and sister. It's been about 8 days with no service now. PM has quickly pushed through the credit cards promptly 8 days ago for all but ...
I almost feel bad for starting yet another Porting topic, but it's been 9 days since I tried porting, had an issue, sent in a private message and no response.My old number was disconnected when the Port was initiated, because of this, my credit card ...
Telus let the number go on the morning of the 26th, and I'm getting a voice error that the number is not in service. @shazia_K said it's take 72 hours as of Friday, (ie around now) but Saturday morning was good enough for Telus to drop the number.......
I ordered 3 sim cards.I received 2. One of them activated and works. The other activated but doesn't work. I thought it was my phone that was the problem (locked or something along those lines). But i was able to put the other PM sim in my phone and ...
UPDATED Apr/2020 In French below courtesy of Iorieux While, based on my experience, the Public Mobile will pay off long run there is no subsitute for being prepared for the worst case. What is the worst case you say? There are two basic scenarios:...
I tried to call someone this afternoon and I got an error message saying talk is not part of my plan eventhogh I sucessfully called someone this morning. I logged into my account and clicked on "my plan" to verify that I do indeed have talk and it ...
Here goes nothing, and sorry for the caps. I see people posting and getting their private messages resolved, while I quietly messaged them and got no response. The messages are not even read Please help, mods, please don't reply to this post to tell...
Maybe public mobile should admit it has a problem and ask this community for help. Just be upfront and admit that they are not prepared and basically do not know what to do.Im sure there are many it experts, project managers, etc on here that can hel...
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