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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! lost refer a friend reward @moderator_team

Hi guys, A few days ago it seems there was a bug with autopay and my fiancee lost service for a couple hours due to the system thinking she missed a bill. We lost our friend referally reward of $1 a month due to this. Any way the mods could help me? ...

Roaming charges?

I can't use my phone. Whenever I try, I get a message telling me to purchase a US roaming add on. I haven't left Canada. It does work when I am in downtown Victoria, but it doesn't work in Sooke where I live. This is a safety issue because I can't ca...

Resolved! No incoming call or texts and people without iphone don't receive my texts

Hi,I activated my phone with public mobile this morning. I was previously with Virgin mobile. I was receiving texts and sending texts without problems right after my activatiin and then this afternoon I couldn't receive any calls, people calling said...

Account suspended; no notice of autopay failure?

My account has just been suspended, "due to insufficient funds". I have auto-pay enabled, and the credit card on file is fine. Viewing my payment history, I see no evidence of a payment failure. If I manually trigger a payment using the card on file,...

Re: phone not recieving incoming calls

hi i get the service on my phone switch from chatr to public i get error cant resive incoming call

what happen to my phone or the plan?

Hi everyone here is my situation.I was shopping in costco,suddenly,my phone can't use any app,Because I can't connect my phone to the Internet.I thought I was running out of data.but when check the data in the website at home,I still have 300MB left...

Stopping unwanted calls

SIM CARD STOPPED WORKING!

Resolved! Data not working

Hello, My data suddenly stopped working. The LTE icon flashes on and off, but does not work. SMS messages also don't send when off wifi, but do send when on wifi, which is strange. I'm running on a Huawei P20, Android version 9, I am in Winnipeg. Pla...

Resolved! Port phone number

Hello, I signed up with Public Mobile this afternoon and just got off the phone with my previous cell phone provider, Tellus who ported my phone number over to Public Mobile. What are the next steps? Thanks!!

Activation and Port Issue

I just left my local Wal-Mart very dissatisfied with my first connection with Public Mobile. I have a cellphone that was previously on the Telus Network and was told switching service to Public would be a breeze. After an hour and a half, and two pho...

Data usuage

Hello. My changed my plan a few days ago, to 50$ a month, & 8gb of data. It was working perfectly fine a couple of hours ago, until now, when my settings say I’ve uses up all my data within 2 days (which isn’t possible) but when I log into my public ...

Dropped calls

I was hooked up today and my phone kept dropping the calls why does this happen

Resolved! Hey Guys : Cant get calls or Make calls, and text messed up, what to do ?

I looked on chatbot said to try to check apn setting and remove the sim card ?, texts are messed I got the same message 4 times, and my friend said I'm sending double texts. I'm in Saskatoon. Once I tried to call nothing for about 10 seconds then i...

No Service

What is going on about 3 hours ago my phone went to "no service " i have contacted Mod no reply yet , need my phone for business and this is not good ..what is going on ?

Help Please

I broke my phone and purchased a second-hand iPhone 5s. The person I bought it from has provided an email that has garenteed that apple has unlocked the phone and has the IMEI # included but not the previous carrier or acct #I put in my SIM card from...

Resolved! Pay

How do set a auto pay?

Not Registered on Network

When I try to makes calls, I am presented with "Not Registered on Network". Is anyone else experiencing this and how do i fix this?

No service

Unlocked iPhone 6s have been using for a week and all of a sudden I have no service plan resets in 2 days but no payment necessary yet... Please help?

Resolved! Unstable signal around T2H 3B5 area

First of all I am not sure if this is area specific or it is happening in other places as well. All of my colleague and I are all experience signal dropping, no internet and call/text failure this afternoon. Is our network under maintenance in the ar...

Network locked sim card on unlocked phone for the last year!

Hi, hope someone can help me with this issue. Over a year ago I switched over my mothers phone that I had purchased as unlocked at costco that she had been using with rogers prepaid over to public mobile. I ported over the number, things went through...

Cracking noise on calling

Hello people..just moved over from koodo to pm and what i experience os cracking noise when i make a call..the voice quality seems to be not clear..anyone else with the same issue ?I am using the same set..samsung s7 which i used on koodo

Questions about account suspension

My account says it's suspended. However I have 10$ of credit on the account and it's stating insufficient funds. Just wondering what's going on. I need my account back up and running. Thanks!

Resolved! Paying for my plan (Taxation question)

Hello! I recently moved from East coast to West coast where tax is significantly lower here. I have not changed my number yet, but have updated my new address. I recently looked at my bill, and realized that I was taxed 15% as oppose to the expected ...

Family member switching to public mobile from koodo pre paid

I have a family member that is switching to public mobile from koodo pre paid, they have already purchased a SIM card and setup an account in-store at walmart with a temp phone number. From my understanding I've read that a MOD is required to port th...

Incomming calls intermittently not getting through

Incomming phone call(or calls?) not received and wasn't transferred to voice mail this morning (phone on, no calls in account history). I spoke later to one of my interlocutors. They got a message saying ' no subscriber at this nunber' aroud 11:20.Th...

Refer-a-friend reward not here?

I refered my spouse couple days ago to Public Mobile. Today I checked my account but on the reward section, only "$1" is displayed (it is missing the one time $10 reward). Would that come later, or did the system missed that? Thanks in advance!

Account suspended for due account, but Autopay set up and had worked

Monday I tried to make a call and it said my line had been suspended.I went into the system to pay it and I was charged $45.20 for my service, but should have been charged via autopay for $42.94 had that worked. I also didn't get the tect message wit...

Resolved! The autopay is not working,

and my service was diconnected!! No Warnings from Public Mobile at all

Account deactivated despite autopay enabled

My account was deactivated despite autopay being enabled. This has worked fine in previous months. How do I get this fixed?In an attempt to fix it myself, I just replaced the credit card on file with the exact same one. I still don't have service. No...

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