Data is not working

[crazycolby]

Just port in from virgin mobile at 3:20pm today, phone call is working now, but data is not, please help.

[Colduncan]

Try restarting your handset sometimes that can correct the data issue. 

[crazycolby]

Working very well now when I create a new apn. Thank you guys

[srlawren]

@crazycolby here's another silly question: are you sure you have mobile data enabled on your phone?  On most Android phones it's easy to disable it by accident by tapping on the mobile network icon in your quick toggles on the notification pane.  I've done this a few times and felt silly when I figured it out a few mins of wonder.

[srlawren]

Data and porting are unrelated so please disregard anyone that's mentioned a porting issue.

What EXACT model of Huaweui phone do you have, @crazycolby?  Be as specific as posssible.

[gunter]

If you can text/call, then it's most likely your APN Settings, so you need to update that

[crazycolby]

It shows 6144mb for data

[mimmo]

try using a new apn instead of editing.  

dumb question but self serve shows you have data addon? and it shows that it is 0ish/?gig????

[crazycolby]

Huawei and edit an existing one

[mimmo]

What phone are you using?  some phones LG G5 I think require a factory reset.  did you create a new apn or edit an existing one?  

[crazycolby]

Sure thank you

[SD08]

Looks like you have a porting problem.  You'll need to private message a moderator with your account phone number.

[crazycolby]

Tried APN and still not working. thank you

[CaNuCk07]

My port was done almost isntantly, received a text within 10 minutes of starting the port.  Maybe just luck, but if i were you i would private message the moderators as @SD08 mentioned.

@Shazia_K

[SD08 · Accepted solution]

Porting usually takes a couple of hours to complete.  I advise to give it a bit more time.

In the meantime, check your APN settings and reboot your phone:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

If it still doesn't work by this evening, then it may be a porting error. Then you'll need a moderator's help to fix it:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...