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SIM card activated but no service

4ndr3wch4n
Good Citizen / Bon Citoyen

I'm pretty sure my SIM card is activated but I have no service still. It shows that it has been topped on in the overview and I can also login and see all the information using my email and password, but I still have no service. Can anyone help?

16 REPLIES 16

jgorman
Great Citizen / Super Citoyen
Welcome to saving money with great service and a great plan😀👍

jgorman
Great Citizen / Super Citoyen
Welcome to PM😀

Kaiyo
Model Citizen / Citoyen Modèle

@4ndr3wch4n wrote:

SOLVED: Sorry for the inconvenience. I forgot to register with public mobile by chaning my network operator.Smiley Frustrated


Normally after a reboot the phone would auto detect and change it.

4ndr3wch4n
Good Citizen / Bon Citoyen

SOLVED: Sorry for the inconvenience. I forgot to register with public mobile by chaning my network operator.Smiley Frustrated

jgorman
Great Citizen / Super Citoyen
 

jgorman
Great Citizen / Super Citoyen
It can sometimes take up to 24 hours for the port.
Nothing works text calls incoming outgoing data?
Does it say Public Mobile?

4ndr3wch4n
Good Citizen / Bon Citoyen

It's a OnePlus One, so yeah, it is unlocked. Also I did the port about maybe 2 hours ago.

jgorman
Great Citizen / Super Citoyen
And what time did you do the port?

jgorman
Great Citizen / Super Citoyen
What kind of phone do you have?
It's unlocked?

4ndr3wch4n
Good Citizen / Bon Citoyen

I tried, it does not work. No service anymore after porting.

jgorman
Great Citizen / Super Citoyen
Try putting in your old sim see if that is still working.

Kaiyo
Model Citizen / Citoyen Modèle

 


@jgorman wrote:
Are your APN settings set up?
What kind of phone do you have?

APN only has to do with data

jgorman
Great Citizen / Super Citoyen
Are your APN settings set up?
What kind of phone do you have?

Kaiyo
Model Citizen / Citoyen Modèle

Did you try swapping back anyways? It could still be functional.

 

You should private message one of the mod. The information you should include in your message: 

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

4ndr3wch4n
Good Citizen / Bon Citoyen

I tried, it didn't do anything. I can't swap back to my old SIM card either because I transferred the number over here.

Kaiyo
Model Citizen / Citoyen Modèle

Try rebooting your phone.

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