SIM error message

[Lads_54]

Just recently received my SIM card.  (New service). When I put my SIM card in my phone I get an error message “SIM not provisioned”.   My new number has already been assigned to me although I wanted to port my old number.  When I try to log into my account it sends me 2 - 6 digit numbers I have to enter.  One by email and the other by phone number.  Since my SIM card is not working I am not able to get the 6 digit off my phone.  How do I go about getting help on this

[Lads_54]

Thank you for the link.  Does it usually they usually take awhile to respond?

[Lads_54]

Thank you for the link for cs agent.  Does it usually take a while for them to respond

[hairbag1]

@Lads_54 

they've sent you a code via email as well...have  a look in your email to find the code.

[eddieO]

@Lads_54 try using the code sent by email, that one should hopefully work, but if not try reaching a support agent for assistance:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)