12-31-2024 02:12 PM
Just recently received my SIM card. (New service). When I put my SIM card in my phone I get an error message “SIM not provisioned”. My new number has already been assigned to me although I wanted to port my old number. When I try to log into my account it sends me 2 - 6 digit numbers I have to enter. One by email and the other by phone number. Since my SIM card is not working I am not able to get the 6 digit off my phone. How do I go about getting help on this
12-31-2024 04:40 PM
Thank you for the link. Does it usually they usually take awhile to respond?
12-31-2024 04:34 PM
Thank you for the link for cs agent. Does it usually take a while for them to respond
12-31-2024 02:15 PM
they've sent you a code via email as well...have a look in your email to find the code.
12-31-2024 02:14 PM
@Lads_54 try using the code sent by email, that one should hopefully work, but if not try reaching a support agent for assistance:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)