Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone erroneously blacklisted, taken off blacklist but I’m still unable to use it

Hello my phone was wrongly listed as lost/stolen by my previous provider, but after I contacted them and was able to show proof of ownership and that it was NOT a stolen device it was taken off the blacklist. Unfortunately I am unable to use my devic...

Porting Number to Lucky Mobile

I have switched services to port my number Lucky Mobile. Please can you unlock my account so I can login to topup the acount to port the number? I have been waiting almost a day now and have messaged the moderators twice.

Can make calls but can't receive calls after porting

Hi, I ported my number to PM from Rogers. The sim card initialized and I can now make calls and use data. However, I can not receive calls. When someone calls me, the call goes goes straight to my old rogers voicemail. It's important that I get this ...

Resolved! Data

Will the data that wasn't used in the month be carried over to the next month?

Hi, I am locked out of my account.

I forgot my password and when I tried to reset my password it said my account was locked. And that I need to contact PM.

Unable to transfer the phone number

I was trying to transfer my old phone number (587-896-6399) from Rogers to public mobile. I entered my phone number, but I have no idea why it is unavailable. Can anybody help me plz, I was post it three times already and I send the message to modera...

What plans are eligible for Toll-Free 800/888/8xx number access?

I am on $30 Cda Wide and 500 MB plan. I could not call Air Canada 888#.Seriously? Is this expected?

Canadians are invited to share their experience on telecommunications sales practices

https://www.canada.ca/en/radio-television-telecommunications/news/2018/10/canadians-are-invited-to-share-their-experience-on-telecommunications-sales-practices-using-crtcforum-on-twitter-during-the-public-hearing.html This won't have much of an effec...

Can keep phone number if transfer to PM from Koodo?

pre-paid number of Koodo now, thinking of transfering to PM. 1.Possible to keep the phone number?2. New SIM needed, if yes where to get it? thanks. John

Resolved! Mod's Help transfering from Koodo

Hi guys, I'm trying to transfer my number from a self serve Koodo account. I was told that you need a mod's help in doing this, and tried sending a message to a mod but got no response. Is this the proper method, and who do I contact? Thanks!!

Phone number

I set up my new account and had picked a number from the list and it worked great, than I decided to try to change it to my old number and it froze half way through submission but it had all the information, so I refreshed it, than it took me back to...

lg g5 mms

Hi Everyone , so my hubby and i just switched to pulic mobile, which seems to be awesome so far, except either of us can send or recieve pic msg, it worked before with our previous providers, i have read quite a few post still nothing, my settings al...

Resolved! I accidentally purchased 2 identical add ons for US roaming just now. How do I get a refund on the..

Hello; I am a new client and I accidentally purchased two identical add ons for US roaming just now due to the confusing payment page. How do I request deletion of the second add on which obviously I will not use. Thanks for your help. Regards Dave

NO DATA AFTER FOUR DAYS

Another attempt to get help.On Monday I switched from Telus to PM.Very quick transfer. Phone calls worked immediately, but not the data.I have iPhone 5Under settings says carrier is PM,but in "About", it has Network: PB, but below carrier as TELUS 18...

Monthly plans

I set my plan on the 15 of October to the 50 8 gb us calling. To start on my next bill month will they still give it to me since the promo run out?

Cannot send/receive text messages after changed number from 647 to 416

Why?Can someone help me?I changed my phone number to avoid receiving spam calls and texts.Thank you!

Resolved! Lost SIM

Hi everyone - I was travelling and lost my Public Mobile sim. I think what I need to do is to order a new SIM< then go into My Account and go to "Change SIM CARD" under "Plans and Add-Ons"Am I on the right track? Is there something else I need to d...

hello

could you change my number 437-580-xxx back to 647-707-xxxx.What information do i need to provide you to have it done. thx

Resolved! Phone compatibility with Public Mobile

Hello everyone! I plan to buy a new phone soon, I think the phone will be compatible with Public Mobile, but I just want to be sure. The phone network specs is the following : 2G GSM: 1900/1800/850/900(B2/3/5/8)3G WCDMA:2100/900(B1/8)4G FDD-LTE: 2100...

Scotiabank Auto Payment form fulfillment for bills from Vendors (public mobile)

Dear Public Mobile, I enrolled with Scotiabank recently and have been told to avail a bonus I should link two recurring payment/bills to the account. As a newcomer to Canada, I have only public mobile as a bill at present. I would like to know how a...

Stuck during registration

Hi there!I started the registration process and got to the point where I realized I needed a SIM card. I backed out of the registration process without finishing it.Now I have the SIM card, but when I try to register now it tells me my email is alrea...

Resolved! I have a plan with 3G data, but when I turn data on it says LTE and doesn't work.

I just switch to Public Mobile, I put the settings in for my data, its been a week since I switched and now instead of saying 3G it says LTE and no longer gives internet access. I was previously with Virgin Mobile, my phone is an LG G4.

Unable to transfer the phone number

Hi, I was trying to transfer my old phone number (587-xxx-xxxx) from Rogers to public mobile. I entered my phone number, but I have no idea why it is unavailable. Also, I contacted with u guys yesterday but no one replies me.

Data not working

I have no data available on my daughter's phone her plan includes 1g of data but haventh been able to connect at all. Please help.@CS_Agent

Paid my plan, but plan expired 5 days later? @moderator please help.

I paid my plan fully on October 11th and it was great and working. My new payment date was in November, but my phone disconnected today and my plan says it expired. My phone no longer works. Can someone help me please?

Data usage warnings 75% data used text message

last month my data seemed to get used up fairly quickly. i dont use more than my monthly allowance ever, some months comming within a gig or so but never fully used. I get a 75% warning which is nice. Today i topped up my account and my data was refr...

Resolved! Koodo may have a better deal then PM

Received a text from Koodo asking to consider their service. Perused the Koodo prepaid plans and noticed that for $15 they offer unlimited international texting and Video messaging and 100 free Canada wide long distance if I register a Credit Card. I...

Resolved! sim card

im already a long time PM customer who now needs a nano sim card instead of a micro sim. can i just order a nano sim and put it into my new phone? im going from a galaxy note 2 to a galaxy s6.

Resolved! Can a moderator please get in touch with me!

Does anyone from PM monitor this community?

SIM card activation failed

Hi there, I am trying to ativate my SIM card but everytime I try to make the payment I get this message: "Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you co...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Phone erroneously blacklisted, taken off blacklist but I’m still unable to use it

Porting Number to Lucky Mobile

Can make calls but can't receive calls after porting

Resolved! Data

Hi, I am locked out of my account.

Unable to transfer the phone number

What plans are eligible for Toll-Free 800/888/8xx number access?

Canadians are invited to share their experience on telecommunications sales practices

Can keep phone number if transfer to PM from Koodo?

Resolved! Mod's Help transfering from Koodo

Phone number

lg g5 mms

Resolved! I accidentally purchased 2 identical add ons for US roaming just now. How do I get a refund on the..

NO DATA AFTER FOUR DAYS

Monthly plans

Cannot send/receive text messages after changed number from 647 to 416

Resolved! Lost SIM

hello

Resolved! Phone compatibility with Public Mobile

Scotiabank Auto Payment form fulfillment for bills from Vendors (public mobile)

Stuck during registration

Resolved! I have a plan with 3G data, but when I turn data on it says LTE and doesn't work.

Unable to transfer the phone number

Data not working

Paid my plan, but plan expired 5 days later? @moderator please help.

Data usage warnings 75% data used text message

Resolved! Koodo may have a better deal then PM

Resolved! sim card

Resolved! Can a moderator please get in touch with me!

SIM card activation failed

Imessage not working

Eversafe for new accounts

VoLTE and the pixel 10a - Is Action required?

3G VoLTE $5 notification - but have a brand new ph...

Switching from SIM to eSIM