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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone conversations scrambled/garbling

Hi, I switched from Bell to Public in November and since a week ago when I make calls the phone starts to sound like it's being scrambled and garbled and will continue doing so until I hang up. Both ends can hear this happening on the conversation an...

Service in the Caribbean

Hello, My question is in regards to if public mobile is linked with a cellphone service provider in the caribbean (specifically Trinidad and Tobago) like how rogers and digicell are partners if you had a rogers sim card. The two major companies down ...

Resolved! Sim card

Where is my sim card its been two weeks already

Resolved! Sending text messages error

HelloI'm trying to send a group text using my blackberry keyone, but I keep getting the error "Message not sent : service not activated on network" Does anybody know what that means or have a solution to this? Sending a text to a single person work...

Ditching Data

After continuing bills over 300 for two lines with a competing service I have decided to ditch data and go with the least expensive voice & text plan I could find. Just so happens to be public mobile when I do auto pay at $25 for unlimited provincia...

Data added on but doesn’t work

I added data onto my phone but I haven’t had data access for 2 days.

URGENT- Not able to login in self serve account for -xxxxxxxxxxx

Urgent I want to add on my US roaming as i will be leaving Canada , but i am not able to login in my self serve account pl Reset password. My no is xxx-xxx-xxxxMy email is yyy.yyy@gmail.comPlease reply ASAPThanks Personal information edited. Please ...

Plan Renewed Without Text Messaging

Hi there, I have been on the same plan that automatically renews my plan every three months; however, my plan was renewed today and now I cannot send text messages. My online account shows I still have unlimited Canada-wide talk, but when I send a me...

No talk/text on plan after autopay lapse

So the other day my plan was due for autopay renewal.. didnt realize the funds werent available until after the fact.. so i was without service for a day.. no biggie.. I topped my account up (PM has really odd top up denom's btw) and the remaining b...

New phone, no service

I just bought a Blackview A7, 3G smart phone. When i insert my public mobile SIM card I get "No Service". In the SIM status section on the phone it states "network unknown" yet it shows my current phone number and says carrier is Telus. This SIM card...

Most annoying significant other/family member/secondary character in a TV series

I was recently engaged in a Breaking Bad facebook chat about how much we all hate Skylar White and this topic kind of evolved from it. So I figured to bring it over here. Below are some of the most annoying "important" support characters that I wish ...

Re: LG G4 not connected to cellular data

I have difficulty to use my data with my lg g4 ... Tryed everything said before... Please help. !! Ive paid one month for data service for nothing.. And ive. Bought an sd card to transfer everything before format ... So.. What can i do more ?

Change of Plan and now not able to access my data plan

hi, I joined public mobile in July 2017. At the time, I signed for the 90-day for $126 with 3+3G bonus. Everything was fine. I saw the price changed from $126 to $120, so, I had set up online that I have it changed on January 24th, and added autopay ...

Invalid Sim Card

I had bought a PM Sim card a while back and had finally put it into my unlocked Samsung Galaxy S4. It worked for a couple days, however earlier tonight, it started saying Invalid Sim Card. Restarting the phone and even a factory reset does not fix ...

Resolved! Porting a new number to an existing account

I have been with PM since November 2016. I just ported a new (local) number that belonged to an out of country friend while she was here visiting. I am able to receive and send text messages and make phone calls, but I am not able to receive phone ca...

Re: Lost Phone Last Night

Lost my phone yesterday .I've been with Public mobile since long time .Please make arrangements for me to receive a sim asap.My current address is xxxx xxxxxxxx xxx Toronto .Ontario xxxxxx. Thanking you M.Z.M. xxxxxxMobile number xxxxxxxxxx Edited by...

Resolved! Not Receiving Text Messages

I'm not able to receive text messages. I can send MMS and SMS no problem and have verified recipients get them, but I cannot recieve. Incoming and outgoing calls works. Restarted phone several times and verified APN settings (not relevant for texts, ...

Resolved! Porting issue

Ported in a new number. The old number is not working anymore and the new number cannot receive any calls or texts. Please fix ASAP.

Port out number

I ported out my number to Freedom. But my plan was suspended because I was out of the country for a month. At freedom, they didn't say anything special but it has been 4 hours since ported my number and it still doens't work. I'm beginning to think ...

Data is not working...

Why my data is not working? But sms and calls works?

Resolved! Can a mod help me disable voicemail?

Every SINGLE day I get MULTIPLE spam calls to my PM number. I've already blocked their numbers but they ALWAYS LEAVE A ****ING VOICEMAIL that I can't disable. Please help me disable voicemail entirely. Thank you

Not receiving calls

I payed my bill yesterday and i can make calls but not recieve them, it goes automatically to voicemall, i can't recieve texts messages either Can someone help me solve this please??

Switching phones? can PM unlock my iPhone? @Moderator_Team

I just bought an iPhone 6 used. IMEI number checked out my PM.Seller says its unlocked but i'm gettin the "SIM not registered" msg.SIM is from PM, and came out of my LG G4 (which just died on me)how do i go about getting this phone to work? Seller cl...

Account deactivation

I set up an account with Kodoo and ported my number from public mobile, and I can't get into my account any more with Public mobile. Does that mean my account for Public is officially deactivated? I'd love to call someone to ask but I guess I can't d...

Roaming Add on not working

Hi there,I was in the US the last 4 days and purchased a 500MB Roaming add on.I run out of data yesterday, so decided to purchase another add on.First of all, it just gave me the option to buy either a 15$ or 20$ and the 10$ option was not available,...

Resolved! Can not track DATA usage

Hi Team, I am with public mobiel for over a year with the promotion of 120G for 90 days. I like the fact i can track my data usage on public mobile website. I signed up for my mom and got her 1.5G for 90 days. Today she told me that she could not acc...

i lost my sim card

hi there i lost my sim card m phone number is 437xxxxxxx how do i get same number and sim card

Phone Payment online not being received

As usual, I plug in my payment info - when I hit submit, nothing happens. A message in red, at the top says my balance has been updated. Not sure what's happening. Have I been hacked somehow? Phone has no service. I've been on hold on 611 for last ha...

Puk code and self serve account issues unresolved

I have been unable to access my self serve account since activated 3 days ago, it was reset 2x's by a moderator and still will not except email or phone #I also have not received the puk code requested 2x's and still unable to use my phone...... Plea...

Phantom data usage?

I was close to my limit last period so turned off Cellular Data and Wifi Assist completely (with about 40MB remaining). Then I went on a business trip and came back with a two days left before a new period began. I've continued to have Cellular Data ...

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