fail transfer

[jisen]

my phone fail to transfer to publivmobile and I was told entered an incorrect ESN/MEID. It was charged with did not transfered how to fix it?

[jisen]

yes I have

[JL9]

Do you have your previous account number and is it in good standing?

[hairbag1]

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@jisen wrote:

I submitted a ticket when can i get solution?

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Watch the little envelop icon on top right side of this page will be highlighted when they respond to you.

[softech]

@jisen   PM Support usually will reply within 2 hours.  But since it is late in the evening , they might reply tomorrow morning.  If there is still no reply by noon tomorrow, I suggest you to message them again for an update

Again, monitor your Community inbox as they will respond there,

[jisen]

I submitted a ticket when can i get solution?

[softech · Accepted solution]

@jisen   You got Error 821? DON'T try to activate again.!!

Yes, the system usually expect to an account number for your old provider instead of IMEI and hence caused the issue.

No worry, just open a ticket with PM Support and they can sort out the issue.  Open ticket via direct message:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there