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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Dropped Call in 45 seconds

Resolved! Dropped Call in 45 seconds

Hi all! I have been encountering this strange issue since yesterday, the incoming calls are getting dropped-off in every 45-50 seconds.Could anyone suggest a resolution to this problem?Thank you!

Resolved! Removing an add on

how do I remove an addon

Transfer of Phone number

Resolved! Transfer of Phone number

Hello, I recently purchased a sim and activated it with a request to transfer my old number. The service was pay as you go. I have completed everything and it shows the number as registered but can only make outgoing calls. It has been 24 hours now a...

Here is a good site to see what cities are in your calling area - rate center

See here....I chose close to me..

Resolved! How do I change to paperless billing, or am I already paperless

How do I change to paperless billing, or am I already paperless?

Resolved! How to change expiry date on credit card

Phone not working cannot get into account passwords are not working need to update credit card expiry date

Resolved! Network provider

How do i know what network i am on?

Resolved! What Info do I need from Public Mobile to switch providers while keeping the same phone number?

I want to switch cell phone providers, however I want to keep the same number. What info do I need to make sure I can keep the same phone number?

Resolved! Change plan for November billing

I want to change my $35 plan to $40 plan for Nov 1st. 2021 at the end of October please

Strange short 'local' calls and nobody talks at the other side?

I usually do not answer calls from unknown numbers being aware of spoofed number from telemarketers. If I do not do that, call in most cases goes to voice mail creating additional work to delete it.So I decided to start answering these calls as then ...

Resolved! email

forgot my email to do self service

Resolved! Activation Period for a New SIM

A family member is getting close to signing up to PM, but she still has a balance with the previous provider in a 'Pay As You Go' account. Obviously, she wishes to consume that balance before starting her subscription to PM. She, therefore, wishes a ...

Jodie

I can’t log in to self serve

Re: Beginner’s Guide to the Community

Multiple Payment Deducted from Account

Hi, I changed my plan from $40 to $50 for the month of September. In my bank account, I see I was deducted for both the amounts on 20th September. Could you please let me know how I can get a refund of one of it ? Thanks

Resolved! Data usage

I was sent a text telling me I had used 75% of my data. When I logged in to verify it showed I had used less than 25%. What's going on?

Re: Beginner’s Guide to the Community

Sep 22/21 I received these icons on my phone and I don't know what they relate to - the triangle with the exclamation mark on it, and a question mark beside blank bars.- The triangle says "Android System" Data usage warning .The question mark says "S...

Resolved! Forgot my password and security question answer

i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.

Why did my public mobile APN Settings disappear/change after saved

I tried adding Public Mobile APN settings with my old sim card in. The saved APN setting disappeared sometimes. I also had the issues setting MMS port, MMC and MNC. These values got changed after I hit "save" button. My cell phone model is Samsung No...

Re: Disgusting Service

I just spent 2 hrs setting up new sim and new number cuz my other 2 accounts 1 stolen phone has $30 in that account other one just put $50 on Sunday and today new phone new sim new number took $45 off prepaid and saying dosent recognize sim or phone ...

Resolved! Forgot my Sim Pin code

I forgot my Sim card pin code. Need help

Resolved! self serve

how do i get to the self serve acct

phone

i gave my friend my phone would like to change e mail on the acct

Resolved! Re: Introducing "Customer Support Agent"

I suppose to pay 25 a month minus 2 for autopay, and l am getting charge 25.99. Why ???

Blocked from my account

I am having a list of problems1. My original account go locked out. Waited for days and still can't get in. 2. Therefore could not register my new sim so created a new profile 3. Now my new sim is not working. My phone registers it being a public mob...

Community

Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Dropped Call in 45 seconds

Resolved! Dropped Call in 45 seconds

Resolved! Removing an add on

Transfer of Phone number

Resolved! Transfer of Phone number

Here is a good site to see what cities are in your calling area - rate center

Resolved! How do I change to paperless billing, or am I already paperless

Resolved! How to change expiry date on credit card

Resolved! Network provider

Resolved! What Info do I need from Public Mobile to switch providers while keeping the same phone number?

Resolved! Change plan for November billing

Strange short 'local' calls and nobody talks at the other side?

Resolved! email

Resolved! Activation Period for a New SIM

Jodie

Re: Beginner’s Guide to the Community

Multiple Payment Deducted from Account

Resolved! Data usage

Re: Beginner’s Guide to the Community

Resolved! Forgot my password and security question answer

Why did my public mobile APN Settings disappear/change after saved

Why did my public mobile APN Settings disappear/change after saved

Re: Disgusting Service

Resolved! Forgot my Sim Pin code

Resolved! self serve

phone

phone

Resolved! Re: Introducing "Customer Support Agent"

Blocked from my account

Blocked from my account

New SIN in same phone number

SIM to eSIM

Can I but data for Europe or a UK package?

Crediton my bill

US roaming.