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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1922 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3626 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33287 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45180 Views
  • 182 replies
  • 30 Bravos

Resolved! So Frustrated

I cannot sign into my account to update my credit card info. I need to pay my bill in the next 24 hours or I am assuming my phone plan will not longer work. I have reset my password a number of times. When I go to sign in following, it says my userna...

Mggordon by Great Neighbour / Super Voisin
  • 1018 Views
  • 7 replies
  • 0 Bravos

Payment

Purchased a payment voucher 2 hours ago and have been trying to add it. Keeps telling me its not valid! Whats the issue here? Payment is due today.

Resolved! Does data expire?

If I don't use all of my data, will it rollover or expire when the next billing cycle starts? My question is regarding the data that comes with my plan, not add ons. 

Attariyah by Great Neighbour / Super Voisin
  • 1196 Views
  • 4 replies
  • 1 Bravos

Resolved! Billing

I am being charged twice per month. Have received no credit.

DawnB by Great Neighbour / Super Voisin
  • 530 Views
  • 4 replies
  • 0 Bravos

Resolved! Plans

I need assistance to change my plan 

Lorifretz by Great Neighbour / Super Voisin
  • 461 Views
  • 3 replies
  • 0 Bravos

Resolved! No 4g speed after update plan

I recently upgraded to the 6gb 4G package to start immoderately as of yesterday but I’m still getting the slow reduced speeds. I tried resetting network settings and restarting the phone. No difference. Any ideas?

create online account and get my account number

I want to create an online account and get my account number - i forgot my pin but have the simcard in my phone, simon says I have to contact public mobile to register or reset my password - went to store no one could help me - can some one please fi...

Resolved! Did not receive my sim card after paying online

I did not receive my sim card after ordering online and I can't seem to get hold of agent to talk to. Order xxx268 Edit order number by popping for privacy reason because this forum is open to anyone on the Internet.

sumeersinha by Great Neighbour / Super Voisin
  • 955 Views
  • 9 replies
  • 0 Bravos

I need help cell service down

Help  my phone number is  (abc) xxx-yyyy Edit by popping to remove phone number for privacy reason as this post can be viewed by anyone on the Internet.

marc_mib by Great Citizen / Super Citoyen
  • 1143 Views
  • 12 replies
  • 0 Bravos

Resolved! Data all used up issue

Hi, I am 10 days into my current bill cycle and it shows I have no data left. When I check the usage online it is not even close to the limit. Seems like some issues on the backend. I tried to file a ticket but no respond so far. Having no data on a ...

Gooners by Good Citizen / Bon Citoyen
  • 1082 Views
  • 12 replies
  • 0 Bravos

Resolved! Verification Texts

Hello,I'm still new here. For over a week I can notice that I can't receive a verification text everytime I am doing 2FA. Logging on sign up partners on CRA site for example. But some sites are successful (only few). Verification through calls works,...

leyu01 by Good Citizen / Bon Citoyen
  • 868 Views
  • 6 replies
  • 2 Bravos

Resolved! new visa number

Could I have a rep call me to change my .credit card number. Please.

katrinjac4lif by Great Neighbour / Super Voisin
  • 510 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan Change

My plan was supposed to be changed today for the 41.25 dollar deal for the 4g network plan. Please explain even though I changed the plan on the website and it insured me it would be changed on this day, but yet you charged me for my old plan and nev...

Jason1991 by Great Neighbour / Super Voisin
  • 730 Views
  • 5 replies
  • 0 Bravos

No service now.

We have had good service up until 3 days ago. We are not getting service at home. Ready to leave your service.

BSD-70 by Great Neighbour / Super Voisin
  • 588 Views
  • 5 replies
  • 0 Bravos

Resolved! Deleted email used for login

HiI have deleted my email used for login purposes to access public mobile account and therefore now cannot log in to my account. Any suggestions on how you change my email for logging in purposes? I have changed it on the community login but can’t ch...

Bethcripps by Great Neighbour / Super Voisin
  • 506 Views
  • 3 replies
  • 0 Bravos

Resolved! US Add-on

Purchased a 10 day US add on. In my account I can see the add-on and it says 10 days and is full. Yesterday it said 10 days. I am unable to call or text. Tried restarting the phone. Nothing seems to be working. 

Hstoness by Great Neighbour / Super Voisin
  • 701 Views
  • 4 replies
  • 0 Bravos

Resolved! Change plan

Never in my life have been more frustrated with a phone company .. I've been the hole night and this morning trying to change my sins phone plan .. I get to payment  part and i keep getting a msg saying ... OOPS SOMETHING WENT WRONG .. PLEASE TRY AGA...

Resolved! Payment issue

I pay $15 monthly but today after I payed it still said my account was temporarily suspended so I ended up paying $16.95 which was weird. I contacted the robot and it said I had an outstanding balance of $30 does anyone know why that would be if I’m ...

Pxiige by Great Neighbour / Super Voisin
  • 511 Views
  • 4 replies
  • 0 Bravos
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