[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Reduce number of rings before voicemail kicks in
Samsung Galaxy S9. I'm new to cell phones in general. Dinosaur.
Resolved! Adding a 2nd phone plan for my daughter under my account
Hi all,I am currently on the $15/month plan myself with Public Mobile and looking get the same $15/month plan for my teenage daughter. Can I add her plan under my profile as a 2nd phone? Doesn't seem like this is possible but just wanted to confirm...
Payment issues
Hello I needed to buy an add on , but I also needed to change my credit card info. I was able to change the credit card info and successful buy the add on . Unfortunately the billing software kept trying to bill my old card . Which had no funds and...
Resolved! 20GB Competition.
So Public Mobile introduced the $50 • 40GB Plan in order not to lose any Customers to Freedom Mobile, and to also gain new Activations since Freedom was offering the same Plan. The Competition is great, the $39 • 20GB is also being competed on right ...
Some questions for transfer number in
i get transfer number to public mobile last Thursday but still use temporarily number, can someone help update to my number?also i get refered to transfer this number in, can get $10 credites for it ? how can i know i get this credits Thanks katie
Resolved! Whole Post Erased.
I just had a whole post written up that took me over 10 mins, while I was sitting here doing the final edits I got a Community notification from someone replying to one of my other Threads.. I accidentally tapped it, and redirected me.. when I came b...
Resolved! US Plan Offer Details.
I have three questions regarding this plan, therefore I have included them all in this thread. 1. Is the 40GB • $50 Canada-US Plan just a temporary Promotion that's available to all of Canada long term, or is this a limited time Plan that may be take...
Resolved! Bad service at my Cottage
Was previously with Telus and switched over to Public Mobile. We have always had somewhat "not so great" cell service while at our cottage in Coles Island, New Brunswick, but it seems to have drastically worsened since switching to Public Mobile. I...
Resolved! Ca Not get the ever safe ID
Resolved! Double charge
I was double charged for recent months. Please give me the telephone contact to solve it. Thanks
Resolved! Eversafe wrong number
I keep trying to log into Eversafe but they try to withering me with an old number I used to have with PM a year ago.I reset my password and updated to my new number, but to access the portal the system falls back to old number again. Impossible to l...
Can’t log in
PM doesn’t recognize my email at sign in.
Re: email
Hello all,Thanks for quick response.I should remember better than this, that is why I created for myself little mess changing email address.Little refreshment course (any category) is good.Other than this: nothing to mentionThanks
email address issue
Why 2 users living at the same address cannot use the same email address for login purpose?Would not different password be sufficient to see different account?
Resolved! Billing
I have been charged twice. Can someone contact me to clarify.
Resolved! Cannot login my account to reactivate my service as OTP is required by text when I am in oversea now
I suspended my account in May as I am traveling for four months... I know that I need to reactivate within 90 days, which should be around the end of Aug, while I won't be back in Canada until early Sep. When I tried to log in to my account today, I ...
Resolved! HELP
My phone is not receiving any phone calls but is able to make them. I tried restarting and nothing works.
Esim won't install on iPhone 11
New subscriber and tried esim option @CS_Agent Unfortunately, phone refuses to allow esim install to proceed. Have tried the troubleshooting steps suggested by apple - didn't help. Ideas?
Resolved! Accessing publicmobile
I’ve been with PM for 5 years or more. Never had an issue until now. I have 6 payments coming out of my credit card each month. My husband and mine snd 4 kids. One of the kids loss her phone and I need to add a SIM card to her account. Cannot access ...
Resolved! Existing Plan want to upgrade to esim if possible
Morning, just wondering if I can get an esim for my existing account (convert sim card to esim), not sure if it is working yet ? If so, how do I go about getting an esim from Public ? Pictures would help.Cheers ! John
Resolved! One step login
When I login my account, I choosed my phone is my trusted device so don’t need second step (send code) but then next time still ask me the code:((where I could setup else ? Can I set up in my account like before? Be honest, I like the old website muc...
Resolved! Switching plan/subscription: Public Rewards or Public Points program?
I am a Public Mobile customer since 2017 and I was on the older Public Rewards program.I am currently on the $40/month 15 GB 4G 30-day plan and I would like to switch to the current promotion of $39/month 20 GB 4G plan. If I do this, will I automatic...
Stolen Phone
How do you access your account to suspend a stolen phone when after you put your log information and do not have the phone to receive the text code to finalize the procedure that gives you access to your account. What do you do then to suspend your...
Resolved! Being charged BC rates
I purchased a sim and my original plan in BC. Moved to Alberta a month later and updated all my payment info / billing address to my Alberta address. Yet I’m still charged the BC GST (5%) and the BC PST (7%). How do I update this?
Contact number
Is there a phone number i could contact? I am being charged twice
Resolved! Lost phone
Phone has been lost. Can't log in to account as SMS 6 digit verification code goes to lost phone. How to change 2 step verification to email?
Roaming on or off?
I just signed up for the Canada/US plan. Should roaming be turned on or off on my Samsung phone?
Problem with oukitel c33
I just bought an oukitel c33 and it's not working when I try to make calls, after attempting to make a call it says network busy. And if somebody tries to call me the calling never get through. I already reboot my cellphone, put in airplane mode. Als...
Account details
Hello I need help to find out what exactly my account consisted of i I don’t think it’s working properly please @CS_Agent
Set up
I’m having trouble setting up my account. The money was taken from my account but it won’t let me go any further. It asks me to start over which means paying again. What am I doing wrong?
