[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Chatbot Bubble is Back!
hi al, happy to see the bubble is back. Is it still call Simon?
Resolved! temporary restore
I need my account temporarily restored And a porting request from Virgin Plus confirmed
Resolved! Accessing my account
I have a problem accessing my account for (xxx)xxx-xxxx because my eversafe security seems to be connected to an old number (xxx)xxx-xxxx. Each time I try to login it says that a code has been sent to the old number, however it is discontinued and I ...
Resolved! US/CAN package
Is the US/Can package usable in the US or do you need an add on ?
Resolved! Can't get Authentication SMS
My partner recently transfered their old number and can't get any authentication sms. They can't login. They can't submit requests. This is a disaster. Please submit help asap.
Data not working
Hello I ran out of data so I added more data but it still didn’t work. So I tried again. Now I’ve charged twice for extra adding and it’s not working. Please remove charges
Resolved! Change payment
How do I change my payments from my debit MasterCard from my current bank account to another bank account???? Call my bank or else I can't see where online in my account to change it ?????
Resolved! 5g not working iPhone 14
He just signed up my partner and I for 3 month 5g packages. I have iPhone 14 and there is no 5g option my partner has iPhone 13 and it works great. Why is 5g not available for me?
Resolved! Reduce number of rings before voicemail kicks in
Samsung Galaxy S9. I'm new to cell phones in general. Dinosaur.
Resolved! Adding a 2nd phone plan for my daughter under my account
Hi all,I am currently on the $15/month plan myself with Public Mobile and looking get the same $15/month plan for my teenage daughter. Can I add her plan under my profile as a 2nd phone? Doesn't seem like this is possible but just wanted to confirm...
Payment issues
Hello I needed to buy an add on , but I also needed to change my credit card info. I was able to change the credit card info and successful buy the add on . Unfortunately the billing software kept trying to bill my old card . Which had no funds and...
Resolved! 20GB Competition.
So Public Mobile introduced the $50 • 40GB Plan in order not to lose any Customers to Freedom Mobile, and to also gain new Activations since Freedom was offering the same Plan. The Competition is great, the $39 • 20GB is also being competed on right ...
Some questions for transfer number in
i get transfer number to public mobile last Thursday but still use temporarily number, can someone help update to my number?also i get refered to transfer this number in, can get $10 credites for it ? how can i know i get this credits Thanks katie
Resolved! Whole Post Erased.
I just had a whole post written up that took me over 10 mins, while I was sitting here doing the final edits I got a Community notification from someone replying to one of my other Threads.. I accidentally tapped it, and redirected me.. when I came b...
Resolved! US Plan Offer Details.
I have three questions regarding this plan, therefore I have included them all in this thread. 1. Is the 40GB • $50 Canada-US Plan just a temporary Promotion that's available to all of Canada long term, or is this a limited time Plan that may be take...
Resolved! Bad service at my Cottage
Was previously with Telus and switched over to Public Mobile. We have always had somewhat "not so great" cell service while at our cottage in Coles Island, New Brunswick, but it seems to have drastically worsened since switching to Public Mobile. I...
Resolved! Ca Not get the ever safe ID
Resolved! Double charge
I was double charged for recent months. Please give me the telephone contact to solve it. Thanks
Resolved! Eversafe wrong number
I keep trying to log into Eversafe but they try to withering me with an old number I used to have with PM a year ago.I reset my password and updated to my new number, but to access the portal the system falls back to old number again. Impossible to l...
Can’t log in
PM doesn’t recognize my email at sign in.
Re: email
Hello all,Thanks for quick response.I should remember better than this, that is why I created for myself little mess changing email address.Little refreshment course (any category) is good.Other than this: nothing to mentionThanks
email address issue
Why 2 users living at the same address cannot use the same email address for login purpose?Would not different password be sufficient to see different account?
Resolved! Billing
I have been charged twice. Can someone contact me to clarify.
Resolved! Cannot login my account to reactivate my service as OTP is required by text when I am in oversea now
I suspended my account in May as I am traveling for four months... I know that I need to reactivate within 90 days, which should be around the end of Aug, while I won't be back in Canada until early Sep. When I tried to log in to my account today, I ...
Resolved! HELP
My phone is not receiving any phone calls but is able to make them. I tried restarting and nothing works.
Esim won't install on iPhone 11
New subscriber and tried esim option @CS_Agent Unfortunately, phone refuses to allow esim install to proceed. Have tried the troubleshooting steps suggested by apple - didn't help. Ideas?
Resolved! Accessing publicmobile
I’ve been with PM for 5 years or more. Never had an issue until now. I have 6 payments coming out of my credit card each month. My husband and mine snd 4 kids. One of the kids loss her phone and I need to add a SIM card to her account. Cannot access ...
Resolved! Existing Plan want to upgrade to esim if possible
Morning, just wondering if I can get an esim for my existing account (convert sim card to esim), not sure if it is working yet ? If so, how do I go about getting an esim from Public ? Pictures would help.Cheers ! John
Resolved! One step login
When I login my account, I choosed my phone is my trusted device so don’t need second step (send code) but then next time still ask me the code:((where I could setup else ? Can I set up in my account like before? Be honest, I like the old website muc...
