Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! certified preowned phones

are these phones sold online unlocked?

Payment Voucher

I purchased a payment voucher at superstore at a self checkout and I cannot get the voucher to go through on my account.

Us add on

Hi, I purchased the$20 US add on and my phone doesn’t work. My roaming is on and I reset my phone.

My Add-ons 1000 U.S. Long Distance Minutes

I have paid for the 1,000 US long distance minutes but the system tells me I have no minutes left. Please advise what to do. It worked for months and recently continuously tells me I'm out of minutes...

Can't process payment voucher via automated phone service

Hi, I have tried to add money to my account using prepaid vouchers calling 611 and it says it cannot process the request. I need to have my service working urgently.Thanks in advance for your help.

Autopay stopped working after four years and locked out of account

I rarely log into my PublicMobile account and tried to do so this morning when my phone line has been deactivated despite having autopay in place. After two attempts, I am locked out of my PublicMobile account and it won't let me do a password reset ...

Resolved! How can I find the IMEI of my missing phone?

My phone was recently stolen and the police said that they need my IMEI. They said that my carrier can provide it for me. I can't find it anywhere on this website though.

Resolved! Paid twice

Resolved! Mobile verification texts and/or calls and registrations using my public mobile number

Mobile verification texts and/or calls and registrations using my public mobile numberSo a lot of the time when I try to register for different aps or sites or Why not a lot of the time sites will not recognize my number which is 1 672 999 blank blan...

Resolved! Error code 821 received during trying to activate a public mobile plan

Error code while trying to activate a plan

open my account please

open my account, please

Resolved! Unable to login

Need help here. I cannot logon to my account. I tried resetting the password but get the following error "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" I don't have my account details so I cannot log a ticket. My PIN doesn't work so I cannot lo...

Resolved! Public Mobile charged me even after I closed my account and auto pay

I closed my pre-paid Public Mobile account mid-February, but to my surprise I was charged the same amount as usual on March 01.How can I request a refund and prevent the same thing from happening next month? Thanks,

Resolved! My account is paid monthly on Auto Pay. Why would it say “Plan Expired”?

Why does my account say “ plan expired”?

No One Cares At PM

On December 27 my plan and my account became a disaster. I had 3 renewal dates between Dec 15th and Jan 13th. Every two weeks I get charged eight dollars for an add-on by the system. On March 5th after the agent refunded the money once the saw I did ...

Jackpot

I know this infamous new points program has a jackpot option for redemption of points. Currently it looks like there is a draw for 3 iPhone 13s and a draw for beats ear buds. Not sure if there have been any other draw prior to this or these are still...

Resolved! Holliday gift

I git a text on Dec. 22/21 that I would instantly get 500 international min. and 2 gig of data if I replyed "yes", so I did. I never got it.

Will the old Public Rewards Program be phased out?

I chose not to opt in to the new Public Points program because I don't think it's worth it. Will the old Public Rewards program eventually be phased out? I would seriously consider leaving Public Mobile if this were to happen.

payment

1. my program is 15 per month, but they charged me 24 a month, please explain why2. how to get my voice mail, there is a password? how to get it?

Resolved! Images and Calls

2 things:I cannot send or receive images even though my plan includes them. I use an iPhone 7 plus and MMS messages are on. Apart from that, I can only receive messages from other Public Mobile users like my son. He has a Xiaomi Redmi Note 8 Pro that...

Resolved! Can not receive calls from Bell

My number can receive calls from telus providers but not from Bell. If a Bell user tries to call a busy tone occurs.

Resolved! My phone number was changed this morning.

I have been using my phone number with public mobile for quite some time. Today, the number was changed. Not sure why. This caused all kinds of confusion for people I was texting and calling. It wasn't obvious on my end until I checked my phone numbe...

Resolved! Android to Android Texting

When I was with Koodo, I sometimes had it where if I sent a text to another android user it would be a blue bubble where I could see if it was read etc (similar to iMessage). I read somewhere it was advanced messaging as opposed to the typical SMS. O...

Resolved! cant get into my other account

cant get into other account to update credit card, the password wont work and neither will the security guestions

Resolved! getting a service ticket

How can I get in touch with someone about porting my phone numbers to my new provider

Resolved! Registration System Sucks X30

I have tried more than 30 times to register, change password, remember security question, put in a new password, renew my account that has been cancelled because visa card is expired and need to update new information. This is beyond maddness. FYI I...

Resolved! Unable to Process Transaction

Hello. Tried to input a new credit card to make a payment and received this error:Unable to Process Transaction. Called my CC and they assured me my CC is working. Last used yesterday. Contacted a Public Mobile Agent who told me it will take up to 72...

Resolved! Need help

Hey i was wondering if some one could help me with a problem i cant login says my account is disabled.. . how can i get back in to my accout ? Please help. Thank you

Resolved! Sim not detecting

My sim is not getting detected by my phone. Public mobile sucks ! Everytime I restart it, it shows up public mobile but then goes away after a few secs. The number in my phone also has changed

Resolved! Changing Numbers

Hi there i am new to thisi just recently changed from bell over to publicwhat i was wondering when will you know when your old number (bell) has been changed over to the new (public)is there anything special that i have to do Thanks

Community

Forum Posts