[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! No data - out of province
What do I do to get my data going again? I ten out and decided to wait for my next cycle.Data is on and roaming is onm
PM sending texts to opt into $50 Can/US plan
Similar to how the holiday bonuses are handled as well as the $40/15GB offer, I just received a text from PM to ask if I wanted to switch to the $50/40GB Can/US plan. I already scheduled the change for next renewal, but it's interesting to see PM get...
Login to PM account issue
I cannot log in to my PM account because I need to enter the phone verification code which I have never received. I did get my email verification code which was valid. However, it continue to ask for the phone verification code which I don't have. Wh...
Resolved! When Public Mobile sends an email
When Public Mobile sends an email to my registered email address, how do they address me? The reason I ask, is that I have been getting quite a few emails lateley that appear to be coming from P.M. that start out with "Hi there" and then it continues...
Account Login without Code
Hello,My mobile got stolen. I have a new mobile now and bought a SIM Card. I need to swop my number to this card now for this I need to access my account. The problem is that when I login with my name + password its sends a Code to my stolen mobile a...
Lost phone
My daughter lost her phone in a car crash. She can’t cancel because of the two step authentication, because she can’t receive a text, so she can’t get into her account. What does one do in this situation to cancel their plan?
Resolved! No data
Hello. When I got a new phone Umidgi F3 and put the SIM card from old one, the data doesn't work. But if I put my SIM card to my old phone , everything works. I checked settings on the phone and didn't find anything. Could you help me please?
US data roaming not working
I paid and used US data roaming , it ran out so I topped up with 3 GB, before I went to San Francisco. It never worked, I was charged, never got any data. This was scary and dangerous, no directions, no Uber, no google. I felt scared and unsafe. Publ...
Resolved! Subscription plans
My son is away for a month. Is it possible to change his subscription plan and then change it back again a month from now?
Resolved! Brutal
Well to say I'm disappointed is an understatement. After switching to the point rewards and making a complaint, I was finally given the information that was supposed to be there beforehand so I had a better understanding of what it entailed. In retro...
Overcharged
Hi I need help, I have been charged eventhough I ported my number to Telus, please some agent reply.
trying to change card for payment and it won't accept
trying to change card for payment and it won't accept
Resolved! "Subscription Not Activated"
Hi there,I'm trying to setup a new phone and sim card. We got the final step 6, and then it said Subscription Not Activated. I've looked around the site and the advices seems to be to send a PM to customer service. I've just sent them a message, but ...
I'm a new customer.
I purchased new plan and usim, but why was that paid twice?My ticket reference number is309309-815
Resolved! Rewards
I applied for a suspension and then redeem it again, but my rewards($11)) didn't apply. How can this be applied?
Resolved! my account
i can't sign in
Resolved! Asking for a friend - trouble with sign in
My friend is having trouble signing in. He has used “forgot password” and “forgot email” to get back in to his account with no luck. System indicates it has sent an email to associated email address on file but he never receives this email. He has ev...
Resolved! Subscribtion
I had a subscription that I really liked wasn’t to expensive but then I saw another one that was a little bit more in the price but more data I just realized that it was a waste because I don’t even use enough data to need that much is there a way t...
Resolved! Update my payment
Update my payment
Resolved! how to keep same number
if I get a new SIM card after loosing mine can I keep old SIM card number?
Resolved! Available Funds:
Is there a specific set limit of how much can be added to an individuals Available Funds?I know it seems dumb, but this is a hypothetical question. For example will it cap me at $500/$1,000 Account Balance, or is it Unlimited?Thanks.
Resolved! Bought a nonrefundable Public Mobile SIM card from Telus
I ended up signing up to Public Mobile via eSIM, but now I have this physical PM SIM card that I can't return. Is there anything I can use this for with my current setup or should I try to sell/gift it? Is there a way to have both an eSIM and a SIM w...
Resolved! Switch from $15 to $25 and up
Question for PM experts.What will I get as a result, after switching from $15 to $25 plan or up to $39. What will remain with my rewards and in general something will remain, given that these are not new points, but the old system of rewards.
Resolved! Points not on account
I've been with public mobile for around 3 years I believe and just opted for the points reward system because it looked like the best program for me. I checked my account and there is nothing there. Does it take some time for all my back pay points t...
Emergency calls only
Hello I just setup a new phone and I put the sim card into the phone but it says it's emergency calls only. I can't seem to be able to get it to go
my account will not accept my email address - and my mobile Telus phone number will not work
I spent an hour with another agent who tried but could not help. When I put in my email it says it is not valid My mobile phone number is not working - Telus number My account is up to date etc but I cannot access it. The agent suggested I open a...
Resolved! Phone still shows 3G but plan should be 4G
I changed my subscription from 3G to 4G (US and Canada). I will be in the U.S. soon and would like to confirm that my 4G plan is active, as my phone still shows 3G.
Resolved! Email forgotten
How can you log on to your account if you forgotten your email that you registered with
Resolved! Us/Canada account
Anyone have experience with this?is it reliable and seamless ?I travel in the US and would like to get the plan..
Calling card issues
Anyone who tries to call my number with a Cici calling card, they cannot get ahold of me. Half of my clients use these cards. I’m going to have to cancel public and find a different provider. Can anyone verify why public is blocking calls from cici c...
