[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Registration/ subscription glitch
Registration is stalling at the question about whether you have a SIM card. Is the system down?
Resolved! one-time $10 credit
@inks to membersI used a friend referral code for a 10$ credit. It does not appear on my bill. Will this appear on the next bill ?
Phone call keep disconnected in few minutes
Any phone call just few minutes and disconnect it keep doing all most over 2 months some thing wrong with divide or network
I want to refund payment
I want to chat with customer service agent.
Pay bill
Why is it so difficult to pay my bill or get help. EverSafe is continuously asking to update password. I’ve been at this for 2 hours and still haven’t paid my bill. It was so simple n now it is very frustrating. Please help me.
Stuck trying to install ESIM and transfer number
Trying to switch service providers and am stuck on the step to install ESIM after downloading the phone app. number is currently not working as I believe it's being ported. I got a text from my previous service provider about the request. I'm not sur...
Service not working since changing plan today
Can somebody help me?
Resolved! Mastercard debit
There seems to be no consensus on whether mastercard debit can be used as a payment method. Can anyone tell me definitively whether it should work, and how to solve whatever issue is causing mine not to?
received fraud and unknown calls
I recently received many unknown and fraud calls, everyday or twice a day. how about you guys.
US-Roaming not working
I can't even submit a ticket because of a error on the SERVERS end. I'm honestly about to leave this service entirely as I have issues EVERY SINGLE TIME I need to use this service, that I need to buy an add-on or renew my phone plan, this is honestly...
Rewards
i just added my daughter to public mobile. Is there a way to put her on the old reward system? I don’t see the $2 off auto pay option either.
why only H+ service?
recently I am only seeing H+ service for my mobile data.the speed seems adequate (3.4MBPS down) but it seems flaky, not the 5G service I see advertised.peter
Resolved! Canada/USA plan
Does this plan include roaming
Sim card suddenly quit working. Saying no sim card installed
Sim card stopped working. Removed reinstalled and get message no sim card installed. Diff provider card works fine.
PM sends text 20GB, 4G, $39. Just an FYI and for parents of youngsters
I have 3 PM Accounts and are beyond 3 years of service. PM is great! Today was my first text offer. I mainly posted this for parents to see how to avoid any further offers that you may not want your young teen to accept.
Resolved! No data - out of province
What do I do to get my data going again? I ten out and decided to wait for my next cycle.Data is on and roaming is onm
PM sending texts to opt into $50 Can/US plan
Similar to how the holiday bonuses are handled as well as the $40/15GB offer, I just received a text from PM to ask if I wanted to switch to the $50/40GB Can/US plan. I already scheduled the change for next renewal, but it's interesting to see PM get...
Login to PM account issue
I cannot log in to my PM account because I need to enter the phone verification code which I have never received. I did get my email verification code which was valid. However, it continue to ask for the phone verification code which I don't have. Wh...
Resolved! When Public Mobile sends an email
When Public Mobile sends an email to my registered email address, how do they address me? The reason I ask, is that I have been getting quite a few emails lateley that appear to be coming from P.M. that start out with "Hi there" and then it continues...
Account Login without Code
Hello,My mobile got stolen. I have a new mobile now and bought a SIM Card. I need to swop my number to this card now for this I need to access my account. The problem is that when I login with my name + password its sends a Code to my stolen mobile a...
Lost phone
My daughter lost her phone in a car crash. She can’t cancel because of the two step authentication, because she can’t receive a text, so she can’t get into her account. What does one do in this situation to cancel their plan?
Resolved! No data
Hello. When I got a new phone Umidgi F3 and put the SIM card from old one, the data doesn't work. But if I put my SIM card to my old phone , everything works. I checked settings on the phone and didn't find anything. Could you help me please?
US data roaming not working
I paid and used US data roaming , it ran out so I topped up with 3 GB, before I went to San Francisco. It never worked, I was charged, never got any data. This was scary and dangerous, no directions, no Uber, no google. I felt scared and unsafe. Publ...
Resolved! Subscription plans
My son is away for a month. Is it possible to change his subscription plan and then change it back again a month from now?
Resolved! Brutal
Well to say I'm disappointed is an understatement. After switching to the point rewards and making a complaint, I was finally given the information that was supposed to be there beforehand so I had a better understanding of what it entailed. In retro...
Overcharged
Hi I need help, I have been charged eventhough I ported my number to Telus, please some agent reply.
trying to change card for payment and it won't accept
trying to change card for payment and it won't accept
Resolved! "Subscription Not Activated"
Hi there,I'm trying to setup a new phone and sim card. We got the final step 6, and then it said Subscription Not Activated. I've looked around the site and the advices seems to be to send a PM to customer service. I've just sent them a message, but ...
I'm a new customer.
I purchased new plan and usim, but why was that paid twice?My ticket reference number is309309-815
