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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sign up bonus data gone?

HiI believe I got an extra 2 gb of data at sign up time in February and was told it would be rolled forward to the next month if not used. I use very little data/month but this month I am approaching my 2 gb limit (my fault!) and got a text from Pub...

Resolved! US addons

My 10 day US add-on has expired so I am trying to purchase another, but the text option is not even coming up in my account as an availability.

iPhone 7 - No cellular data access

Resolved! iPhone 7 - No cellular data access

ISSUE - cannot access cellular data networkIphone 7 ios 14.4.2. 500 mb + 500 mb bonus planMy spouse is a relatively new member for the past 2 months and (since day 1?) told me she cannot access the cellular data network. The message when trying to o...

Resolved! my other number is not working

my other number account is not open and I also change the password but it is not opening.

Can not make calls from my mobile

I can not make calls from my mobile. Checked my account and it is active, all the dues paid. This problem started just couple of hours ago today. I do not know what went wrong.Any advice to solve the issue.Thanks

switched carrier but cannot recieve phone call. Other stuff working.

Resolved! switched carrier but cannot recieve phone call. Other stuff working.

I helped a friend switch carrier today from Virgin to PM. Plan was the $25 plan. All worked fine, except she cannot receive a phone call. Any suggestions??

Resolved! Re: changing plans

I would like to switch a phone plan from Telus to Public Mobile. How do I go about doing that?

Situation cauchemardesque

Sad to Leave but there is a great offer outthere for same money!

Resolved! HTC U12 life compatible

Is an HTC U12 life phone compatible with Public Mobile?

Resolved! Phone voicemail spam call

Hello ive been having trouble with voicemail things such as getting a call from a general spam caller every single day and they always leaves voicemails with nothing on it i was wondering if i could block that voicemail person because i blocked the c...

Resolved! $10 off friend referral

I’m missing credit on my account. It’s supposed to give $10 for friend referral and it hasn’t

Resolved! Lost my refer a friend reward

This morning, daughters account was cancelled because she had not paid her account when due. Funny thing is, she was signed up for auto-pay and her bank account proves that Public mobile took her money. She had to pay manually a second time to re-ins...

Number not working

Account Suspended Without Warning

Good morning, I was out this morning and needed to make a call, only to be met with the “We’re sorry, there is no plan associated with your account” message. I have been on Auto-Pay for as long as I have had an account. I checked my bank account and ...

Resolved! Auto Pay reward

My $2 Auto Pay reward is no longer being applied to my monthly payment. However, I get texts acknowledging I have earned it.

Cannot make a payment!

I have enough funds in my account to make a payment. However it won’t let me! It isn’t automatically taking it, and when I try to apply my balance to my account it says I already have enough money! please help!

Resolved! how to find the from my phone number to account number. login does not work

how to find the from my phone number to account number. login does not work

Resolved! Data only plans?

Hi,I'd like to add a second plan to my account with only data. Is this possible?Thanks.

Cannot make phone calls suddenly.

Resolved! Cannot make phone calls suddenly.

HI, I suddenly cannot make any phone calls. I have the talk and text plan and I never had this issue before - my account is fully active and I have a balance. When I try to make a call, i get "this is a long distance call - please add 1 before the nu...

No Service

Hi, I am trying to activate my new SIM on my mobile but I received a text that says 'Network locked SIM card inserted". Can't use my phone now until you will reply to me. Thank you!

Resolved! How to Cancel service

Hi, I have help my father activated a sim card. With user name: ********************@hotmail.com. This email was no longer active. I requested to change email to ******************@gmail.com. Since then he is not able to login in to view his account....

Resolved! Service

Hey,I had my SIM card activation in-store. two SIMs. one phone works but my other no service. Unfortunately, the rep. has not been available to help. Is any other way I can get this issue looked into please?Thanks

pay twice

This month the telephone company automatically deducted the payment, but I paid another time. Can I get a refund?