Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1916 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3624 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33279 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45167 Views
  • 182 replies
  • 30 Bravos

Resolved! Lost Phone and SIM card

Hello,I jumped into a lake with my phone and donated it to the fish.I am buying a new phone but not sure how to go about the SIM card to have the same #Do i just buy a new one from PM and link it to my account and ill get the same Phone Number? cheer...

Rosssaunders4 by Great Neighbour / Super Voisin
  • 2062 Views
  • 9 replies
  • 0 Bravos

Resolved! Puk

437xxxxxxxxxx I need the Puk please 

reuelrh by Great Neighbour / Super Voisin
  • 830 Views
  • 5 replies
  • 0 Bravos

Dispute data usage

I am disputing the data using on July 26 to July 30, 2022. I was sleeping when the data was used. I was also at the cottage for two days and left my phone at home connected to Wifi during that time. I wasn’t using data at all. 

Kimdixon24 by Great Neighbour / Super Voisin
  • 1285 Views
  • 10 replies
  • 0 Bravos

Resolved! Where to get sim card?

Went to London Drug to get a sim card today but they told me they no longer selling it..  Try another mobile store in the same mall and was told the same thingwhere can I get it now? 

Rberry by Good Citizen / Bon Citoyen
  • 5326 Views
  • 32 replies
  • 0 Bravos

Phone not receiving

My phone was not receiving calls from cell phones.  I tried to submit a ticket but it would not accept it.  I was allowed to make a private message, what a waste of time.  Agents kept telling me that they were there to help but I didn't get any help....

TedMajkot by Great Neighbour / Super Voisin
  • 878 Views
  • 7 replies
  • 0 Bravos

Has anyone tried the 2GBBONUS code on the 4G plans?

Just checking to see if anyone was able to use this code to get a permanent 2GB bonus on every cycle since I can still access it online. Or does it not apply since it is 4G data. 41.25 for 6GB would be a decent plan especially when you take into acco...

JL9 by Mayor / Maire
  • 986 Views
  • 9 replies
  • 0 Bravos

Resolved! Plan

I would like to upgrade my account for one month. 

SAlexander by Great Neighbour / Super Voisin
  • 603 Views
  • 4 replies
  • 0 Bravos

Resolved! Cancel Service ASAP!!!

Hello my phone was either lost or has been stolen and i need to cancel my service ASAP. I do not have access to my account email as i used the fingerprint technology to log in and do not recall the password. Please help this is a very difficult situa...

revilo99 by Great Neighbour / Super Voisin
  • 662 Views
  • 5 replies
  • 0 Bravos

Resolved! How do I get sent a new SIM card? My SIM card is very slow.

My SIM card or something with the plan is not working. When the same SIM card is placed in my brother's phone, and vice versa, the service is very slow with my SIM card. SAME exact location. If I put my brother's SIM card into my phone, the speed and...

BAPMTL by Great Neighbour / Super Voisin
  • 2216 Views
  • 13 replies
  • 0 Bravos

Resolved! error in data usage

309.63 mb of data usage at 1:26 am on July 26 2022 appears in my data usage history , however I was asleep and did not use the phone at that time. Furthermore when I am at home my phone connects to my home internet service. how can I get credited thi...

P_P by Good Citizen / Bon Citoyen
  • 1818 Views
  • 13 replies
  • 0 Bravos

Resolved! My usage is incorrect

My plan cycle is july 30 - august 29. It is only july 31 and the website is showing u have already used 8.5 Gigs but when i click on usage it says 1.95 gigs and 15.50 megs… can someone fix my reported usage, Please and Thank you! 

Public_Man by Great Neighbour / Super Voisin
  • 601 Views
  • 3 replies
  • 0 Bravos

Resolved! renewel

hi! i paid my bill and i have no service

leoncote by Great Neighbour / Super Voisin
  • 717 Views
  • 6 replies
  • 0 Bravos

Resolved! cell phone number cancelled

I was having issues loging into my on line account, my account was susended as i didt add money to my account it has been 90 days yesterday I have a voucher to add money to my account but I can't log in. i keep getting system error. is there anyway I...

Robinson by Great Neighbour / Super Voisin
  • 1450 Views
  • 11 replies
  • 0 Bravos

Resolved! Logging in

I am trying to pay my public mobile bill but the system won’t recognize my email or my password so I’m not sure exactly what email I’m using or what password on Music I was wondering if I could set up a ticket with an agent to help me with this thank...

Ronald4879 by Great Neighbour / Super Voisin
  • 411 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer to bell

I need transfer back to bell, bell has sent the transfer request to you but didn’t get accept. Need your help to approve the transfer request ASAP

fengling1129 by Great Neighbour / Super Voisin
  • 722 Views
  • 6 replies
  • 0 Bravos

Create account after buy voucher

Hello ,I have bought a new public mobile card  and a voucher for a plan ( in the store they gives me the nip number to activate my plan ) the issue is that I can’t create an account if I don’t choose and I pay for a plan( but I have the voucher alrea...

Mesco86 by Great Neighbour / Super Voisin
  • 932 Views
  • 8 replies
  • 0 Bravos

Resolved! Incoming calls issue into going is fine

All incoming calls forwarded to voice mail. Prior to switching sims yesterday all was fine....call forward is showing disabled but here we are!!

Bill_par by Great Neighbour / Super Voisin
  • 921 Views
  • 8 replies
  • 0 Bravos

Resolved! Create my account

Hi how do I create myaccount for payment 

Kabirju by Great Neighbour / Super Voisin
  • 422 Views
  • 2 replies
  • 0 Bravos

PM graphics error

 Greetings.Anyone else notice that the joined hands of the people in the PM site graphics are backwards?  If we raise our arms, then join hands, our left and right palms face each other, towards our own bodies, not away, and the same with everyone co...

20220731_121906.jpg
marcnoel by Model Citizen / Citoyen Modèle
  • 764 Views
  • 5 replies
  • 5 Bravos

Resolved! changing phones...

is my public mobile sim card compatible with unihertz atom L phone?

fnitni by Great Neighbour / Super Voisin
  • 1200 Views
  • 10 replies
  • 0 Bravos

Resolved! Realme 8 can't connect to network

We started to travel from Canmore,AB to Ontario. My cell stopped with public mobile service yesterday. Don't know what's the problem. I tried to rest network settings, access points. Try my sim in different cellphone where it worked. On another site ...

Konec66 by Great Neighbour / Super Voisin
  • 1075 Views
  • 4 replies
  • 0 Bravos

Resolved! Cant pay

I need someone from public mobile to call me. My wife cant pay her bill on line, and of course, no where to . Sorry, but waiting on  important medical call and cant tslk to no one.   edited by compitergeek541: inappropriate comments removed as per te...

Redsoxin7 by Great Neighbour / Super Voisin
  • 748 Views
  • 5 replies
  • 0 Bravos
Need Help? Let's chat.