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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Electronic Sim card

hello, I activated service using an electronic sim on my phone. Then I accidentally removed the electronic sim from my cellular phone. I do not know how to re-add the Sim card to my phone. Thank you.

Resolved! what to turn off or do to use less data (MB) on iphone

I pay $15. a month on my plan w\ P.M. that has 250 MB a month , I mostly needed it for the cell phone . I'm not very Tech smart but what to know how to turn off something that is using my MB that I don't need that may be on or apps that are on that I...

Resolved! 90 day plan ?

Any advantages over and above auto renew ?

Resolved! 90 day plan question

I am considering changing to a 90 day promo plan. My question is once the 90 day plan is up would I still receive the promo price if I renewed again? Or would the plan revert back to original price? Thanks.

Resolved! Switching to the new $ 44 .00 / MONTH plan, will I keep ALL of my old rewards?

Such as loyalty, referrals, and auto pay, on the new 90 day plan?Thanks

Public points

I absolutely hate the new public points system. I wish I had never switched. After being with public mobile for almost 4 years now I’ll have to leave because it doesn’t give nearly as much points as the old system. If you haven’t switched yet DONT!

Resolved! cannot log in to account

@CS_Agent in our CommunityI tried to login to my account in order to pay my bill however it told me it was the wrong password. So i reset my password and it said it was successful however i still could not login. After several attempts my account w...

Resolved! Overcharged

Hello I got charged twice I tried to open a ticket but kept getting an error. If someone could help that would be great @CS_Agent

Resolved! iphone 8

What I have to do, if I take my iphone from Canada

Resolved! SIM can receive calls/texts, cannot send texts.

My Public Mobile SIM card won't send outgoing texts. It can receive texts, no problem, and send/receive calls. This problem persists no matter which phone the SIM in installed in. I bought a new Public Mobile SIM card, and want to transfer my current...

Resolved! problem with esim and activation

I moved my son's phone over to PM last month with no problem. My contract with Bell is over and my husband and I both want to move to PM. I entered my IMEI number and found that my phone was compatible, so I purchased an esim. Once I selected the pla...

Resolved! Sign In Problem

Hello All,My daugher is in the states and put a new sim in her phone for the summer!She does not have "access" to her Public Mobile account.I want to make a payment for her but I can't sign on with the new Eversafe login screen since I cant get the c...

Resolved! Sim card no delivered

I ordered a sim card on May 21st. I was told it will arrive by the end of June 9 week. But it's not here. Can I get me money back?

Make payment

My cc has recently been updated and I need to.make a payment to my account and. I forgot my username and password.

Resolved! Usage History Downloads - random snippets - not following applied filter

Tried to gather up my Usage History Download for last month, it doesn't seem to work properly anymore. It gives me some random snippet of time when I download it, looks like about a week, not the full range of the currently applied filter. When I tri...

Resolved! Problem with phone

Daughters phone is stuck in no connection due to a problem with billing in past can someone help me? I used to have to buy a card from the kiosk and send the code into someone from public to enter for me. Now with this new forum I’m not sure how to d...

I got my identity back!

I lost it with the change to "Eversafe". Here are some lessons I learned:The new identity you are asked to create is disposable, you won't get back anything associated with it.Bravoing a post about the problems doesn't seem to work. No response aft...

Resolved! pin

i dont know my pin and i want to top up my account. is suspened

Resolved! 90 day plan

Can someone explain the 90 plan to me. I see an offer for $44 a month on a 90 day plan. I also stat with the 90 day plan you pay $39 and get 15GB plus 15 GB of data. Does that mean you get 30GB of data a month which is 90GB for the 90 day or it’s 30G...

OVERPAYMENT AGAIN!!!!

CROOKS STRIKE AGAIN 4 MONTHS IN A ROWI cannot believe they've triple dipped into my money again this month. This really is criminal and I'm thinking of seeing if they can actually be charged with anything.. Its gone way beyond ANNOYI...

Resolved! I paid for promotion subscription but no service !

I paid for promotion and was charge for it the $44 for 30GB. My bank transaction charge from public reflects this plan. Cause I was charged $49 so why do I have my old plan of $40 for 15GB data? I paid today June 10th I need this problem corrected AS...

Resolved! Need Assistance with Mobile App Code

Hello. A few weeks ago I ported in a number from a different source. Everything is working great and the number works. However, I've downloaded the new app to the phone and when it does the 2 auth key, it wants to send the 6 digit code to my old num...

Resolved! Data not working for 5 days

My data has stopped working. I returned from the uk where I used a different SIM card. Once I got back to Canada I installed my PM sim and I can call out and recieved calls but nothing with data. Wifi works fine.I took my phone in to a repair shop an...

Payment overcharge

My subscription didn’t renew automatically so I tried making payment. Each time my subscription wouldn’t renew. Tried using the bot and even authorized for payment to come off my credit card. Phone still wouldn’t work. In my third try I changed my su...

Resolved! US roaming

Hi, I am leaving to Florida in a few days and want to buy add on US data roaming for 15 days. My question is When should I purchase the add on? The day of or can i buy a few days before I leave. Will in kick in right away when I landed? and any other...

Cell phone number recognized as fax number

Hi, my landline is connected to my printer which I also use as a fax (yes, some people still use those) sometimes. When my kids call me on my cell phone, the fax on my printer comes on (we still can talk but over the loud fax sound). Could this have ...

Resolved! US talk, text ann data add-on details

Hi, I am going to the US soon for 15 days. If I purchase the US talk, text and data add-on, will I be able to receive and send text messages to Canada while in the US? Also, what about calls from and to Canada? Will I be able to receive calls from an...

Resolved! Data add-on question - what gets used first

I have a question that was prompted by the new data add-ons that now expire after 30 daysScenario: I run out of data on day 25 and then purchase a data add-on to get me to the end of the of the month. When my plan renews 5 days later, I want to still...

Resolved! Credit card was billed even though I have enough available funds. How do I pay with available funds?

I'm not new to Public Mobile. I've been here for years now, but this is the first time I've added funds to my account beforehand to cover my bill. But this morning, I got a notice from my credit card company that Public Mobile tried to take funds out...

Lost SIM card

I lost my SIM card.I want to suspend my previous account and order a new SIM card with the same phone number. Can I do that?

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