[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! 2FA Failing.
It it just me or is anyone else having an issue with the EverSafe Verification codes today?When signing in, I type the 6 digit code they just sent me (number for number.), and it says incorrect. I can copy paste it from the email and it still says in...
Resolved! Swipe Type.
Okay I am getting really frustrated, I've tried to deal with it for over a week now but I can't stand not having it..I used to have Swipe type built into my Samsung Keyboard, it was so easy to turn on by going into Keyboard settings however since mak...
I have two phone numbers in one account, but I can only see one phone number in My account?
I would like to stop one phone number, but I can not see it in My account.
Account sign in issues
I cant seem to be able to sign in into my account, it keeps sending me to reactivate an account. I would love to get help for this. Thanks!
when will we get better add-ons to choose from?
it would be nice to have some of the add-ons that the bigger carriers have like Koodo has instant voicemail (voicemail to text) this is one feature I would absolutely love, even if I have to pay a few dollars for itAlso, Wi-Fi calling would be nice, ...
Dropped calls
I’m having trouble with most of my calls- person can hear me and I can’t hear them or vice versa or it just hangs up - my husband is with Telus and has no problem- I had no problems for the first 2 years- I even purchased a new iPhone and having the ...
I can't activate my esim
I have been trying for a month now whenever I log into the app it just asks to buy a subscription even though I already have one but I can't activate my esim
Double Charged
I was double charged for 2 different plan types. how do i get this fixed?
Spam call?
how come I receive a call saying that someone else uses my personal info to open a new phone number and started texting for a donation???is there a live person who I can speak to?
Help renew
I put enough funds in my account to renew and it still hasn’t renewed.. need to be able to call like now..help please!!
Charged twice now can't submit ticket
Well this is super frustrating as before I was a customer I never had an issue submitting tickets for help but now I do. I was charged twice after I signed up with PM, no the charge is not pending, it's processed on my visa. And now I can't submit a ...
Invalid SIM
I’ve been with PM for years, and suddenly today my phone says “invalid sim” SOS only. I took the SIM card out and put it back in, and now it says no sim. Help!
Resolved! lost phone
I am unable to login as I have no way to verify account as phone is not only lost but suspected run over by a bulldozer pushing dirt. I need an actual human to transfer my number to a new phone. I am currently logged in using my wifes account to ac...
Cannot setup call forwarding, error message
Hello, I need help from the helpful moderators. I just switched from Fizz.ca. I use Youmail for voicemail, I have a premium paid account with them so I have a dedicated number for my voicemail. However I can't setup the voicemail or call forwarding.I...
Aoutomatic top ups.
They just took 72$ from my account I don't want services how to get refunds and talk to themI didn't even gave permission to pre autrise debit
Unable to Login to view my account details
I have been trying to login to view my account and it says I need to re-activate my account. My account is active as I am using my phone. I dislike this new step and it is hard to understand what to do. I am thinking very strongly of switching carrie...
Canada/US Plan and VoLTE...
First, I switched over from Koodo to PM yesterday because of the Canada/US plan. Everything seemed to go good as my number ported over no problem, but on my account dashboard, no where does it say I have a Canada/US plan so how do I know if I actuall...
Purchased 3GB US Data (15d) Doesn't Work
Purchased 3GB US Data (15d) and it didn't work. Didn't even connect to AT&T network. 27 bucks down the drain. And it expires too!
Resolved! No data when in Ottawa
Hi all.As stated, I have no data when visiting Ottawa. Having been 3 times in the last year, 2 to 3 days at a time, it is definitely a repeat issue. Was wondering if anyone has experienced this when travelling to Ottawa specifically or when visiting ...
Resolved! Roaming add-on for $15 3G plan?
Is the Talk & Text roaming add-on available for the $15/month 3G plan?Does the roaming work for 4G networks in the US if I am on a 3G-only plan at home?I'm worried about the shutdown of 3G roaming in the US. Thanks
SIM 1 not provisioned - i can text but can't get or make phone calls?
I was talking on the phone one minute and then 30 minutes later, I couldn't make a phone call, nor receive a call.I had done nothing with my phone , it was beside me as I drove. And I went to make another phone call and i got a message that read "Not...
Can't find eSIM manager on my Samsung Galaxy S20 5G (SM-G981W)
Hi,I'm traveling to Europe and would like to use a temporary eSim for my trip. I would like to install the eSim but I can't find the sim manager in the menu of my Samsung Galaxy S20 5G (SM-G981W). I'm running One UI 5.1 and all the latest security pa...
How to use international free minutes
I am trying to use my free 500 international minutes by calling india & uae but i am not able toi have tried using prefixes like 011, +1 etc but still number does not go thru. Pls advise?
My sim is suspended and it wont let me make a payment after my subscription ended
Today my phone was abruptly cut off entirely. No data no calls no texting nothing. It almost got me in tons of trouble at work. Im now unable to log in to the self serve account. On the app or browswer/computer. It just takes me to a page to choose a...
Resolved! ESIM question
Can anyone tell me the steps as to how I can sign someone up in Public Mobile- The person has a phone with an esim with Telus. They want to join PM and port their number from Telus to Public Mobile with an esim. Any help will be appreciated as I a...
Resolved! Esim when travelling
When I travel out of the country, I will be purchasing a 30 days physical SIM card. How do I disable the PM Esim from my iphone and only using the physical SIM card from the local country?
Resolved! lost phone
How do I log in to my account if I can;t receive the verification code
Resolved! Subscription package upgrade
I currently have 2 one time use of 500 international minutes add on’s. If I upgrade my package will I loose these add on’s?
