How to get another eSIM

[Moe5]

Hi, I accidentally deleted my eSIM before confirming my account. When I try to log in on mobile, it sends a confirmation code that I obviously don't receive. How do I purchase a new eSIM?

[dust2dust]

I think all roads lead to support. You have no sim, you can't receive texts, the email option is unavailable.
I'm not even sure an account can be created in the US, but maybe, once you have a sim card.

[softech]

@Moe5 I am not sure if Amazon.ca can ship to US, or it might not be free shipping if they do

For the login issue, you might want to wait an hour and try again, or message support for help

[Moe5]

I'll try shipping from amazon! After I enter the code wrong 4 times I just get locked out with no option for email. I think it's because I have to 'confirm my identity' still for full access

[softech]

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@Moe5 wrote:

There is no email option nor did not get code link

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@Moe5 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Moe5  Where it says send code tap resend it few times or put in wrong code even . After couple tries it should give option to send that code to email instead 

[Handy1]

@Moe5  You can have it shipped from Amazon to the US I’m sure .and you can use the link to support to help . SIM swap the number for you 

[Moe5]

There is no email option nor did not get code link

[Moe5]

Same issue on desktop when I try to log in

[Moe5]

Can I have it shipped to the USA?

[dust2dust]

Have you paid anything yet? I suspect so. That screen to enter the code, do you see the did not get code link and did you click it and did you get an email option?
But also at this point you will need to have a sim card on hand. Then contact support as provided.

[Handy1]

@Moe5  Sorry e sim only for news activations . Not existing customers . For now at least . Since you deleted eSIM you will need to get a physical SIM card from calling around to local Telus Koodo store for availability . Or order from Amazon . Then log into your my account go to profile page and SIM card swap the number . To keep phone number and plan 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device

if you have any trouble you can submit ticket with support to help with this also 

private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437