08-02-2023 10:18 PM
Hi how do you send a private message to a a agent that has sent me a ticket that I need to reply to for the first time thanks you
Solved! Go to Solution.
08-02-2023 11:08 PM - edited 08-02-2023 11:12 PM
@ChadCallum1
You can reply back to the agent on the envelope icon on your computer or your avatar then Messages on your phone and on the pen/paper icon.
08-02-2023 10:29 PM - edited 08-02-2023 10:30 PM
you can check your message here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
click on the message and you can reply it at the bottom of the message
or use this link to send a new message to CS_agent instead of reply
