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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53197 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61283 Views
  • 186 replies
  • 31 Bravos

Resolved! Unable to make phone calls or receive phone calls

I'm unable to call and  texts out. My plan is active, and everything is payed. However, my LTE Is active(working) but I cant send textos call or even receive calls. It says that I've reach out my limit of minutes but I have illimited talking plan.  

xellyzxenia by • Great Neighbour / Super Voisin
  • 1117 Views
  • 5 replies
  • 0 Bravos

Resolved! outgoing text is not working.

Hi,My account was suspended due to new credit card expiration date wasn't entered in the payment system. After made the payment and account re-activated again. However now out going text is not working. But Incoming text and incoming/outgoing calls a...

svina by • Good Citizen / Bon Citoyen
  • 1193 Views
  • 8 replies
  • 0 Bravos

Resolved! Add phone numbers to my accnt

Would like to put 3 PM phone plans on one account. I have 3 phone numbers but get 3 separate bills. 

Maverick4 by • Good Citizen / Bon Citoyen
  • 1421 Views
  • 12 replies
  • 0 Bravos

Resolved! No data access:

I am using an android cellphone. Trying to access data but facing a problem connecting my data. Can anyone help me, it seems the setting issue tried already different options like restart and sim out/In but nothing helped. Please, suggest...

malik444 by • Great Neighbour / Super Voisin
  • 707 Views
  • 2 replies
  • 0 Bravos

Resolved! Stuck resetting password until I was locked out.

I need to login into my account to update my credit card info as my service was just cut off.  Tried to login with the passwords saved in my password manager and that didn't work (which is crazy since my PW manager is very much accurate and up to dat...

polish_jr by • Good Citizen / Bon Citoyen
  • 897 Views
  • 4 replies
  • 0 Bravos

Not receiving texts from random people

Hello, I use to be a public mobile customer, then went to fido now I'm back, long story short after activating my sim card, I noticed I can't receive messages from only a couple people, neither of us has one another blocked, we both reset our phones ...

jjt0227 by • Good Citizen / Bon Citoyen
  • 1387 Views
  • 10 replies
  • 0 Bravos

Resolved! My phone is stolen and I can't log into my public mobile account

Hi there, my phone has been stolen and I can't log into my public mobile account to order a new sim card for my phone number...unfortunately I'm not able to access my Google account since it's asking for verification by text/call which is not possibl...

ZeinabMobini by • Great Neighbour / Super Voisin
  • 5582 Views
  • 16 replies
  • 1 Bravos

Resolved! Voucher

Hey thereMy phone will not accept my payment voucher, I have bought 2 at different stores and neither will work....anyone else have this happen?

Dwaynehill by • Good Citizen / Bon Citoyen
  • 2605 Views
  • 21 replies
  • 0 Bravos

Resolved! End of Year Merry Christmas Bonus

Dear Public Mobile, I still haven't received the year end Christmas bonus perk text message. I normally get it every year. I texted to 4911 and it says I'm "not eligible". Why is this?  Thanks, Oliver

TofuBoy by • Good Citizen / Bon Citoyen
  • 1194 Views
  • 6 replies
  • 0 Bravos

Resolved! Cancel my plan

Hello, how do I cancel my plan immediately?! It says to cancel my autopay but when I go into payments there is no option to do this? I am no longer living in Canada and appalled how tricky public mobile is making it to cancel my contract.

Resolved! Samsung S7 screen issue

My S7 developed black line about 2.5cm at the bottom of the screen. Nothing is visible in that part even though screen is responsive to touch and whatever icon or keys from keyboard are under the black line are responding to a touch.If I heath it up ...

Yummy by • Mayor / Maire
  • 1465 Views
  • 7 replies
  • 0 Bravos

Cant use free holiday data

My main data is used up and it wont use free data giveaway. I just get sign in to public on phone screen top corner. 

Ayumu89 by • Great Neighbour / Super Voisin
  • 503 Views
  • 3 replies
  • 0 Bravos

Resolved! Transferring public mobile phone number to another carrier

I missed my first confirmation text that Public Mobile sent me to confirm the transfer of my old phone number to a different carrier. So I tried multiple times after but receive nothing from Public Mobile. I want to know if there is any ways to talk ...

LanVu by • Great Neighbour / Super Voisin
  • 895 Views
  • 4 replies
  • 0 Bravos

Resolved! Plans

I received a text for a deal  $40 plan for 15GB for 4G speed data.  Is this only on for a limited time as I did not see this option in self service plans.

Cellphone10 by • Great Neighbour / Super Voisin
  • 1081 Views
  • 8 replies
  • 1 Bravos

Resolved! Plans

If I upgrade my plan to 15GB for 4G speed data for $40 would I be able to switch back to my old plan?

Cellphone10 by • Great Neighbour / Super Voisin
  • 1324 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't receive calls or texts on new activation.

Activated new sim card yesterday. Installed in a phone that always worked fine on public mobile. I can call and text out fine, but can't receive either. People who try to to call me receive a message: "5UM1 the number you are calling is not equipped ...

Effieth22 by • Great Neighbour / Super Voisin
  • 1896 Views
  • 8 replies
  • 1 Bravos

Resolved! Trouble porting existing number over.

Tried activating on Dec 14, my credit card was charged as of this date as well. Had problem with porting my existing number over, so was unsuccessful. I am under my wife's account, so was told to activate my sim first, then she was to activate hers. ...

RDM by • Great Neighbour / Super Voisin
  • 1758 Views
  • 12 replies
  • 0 Bravos

Resolved! payment for reactivation

hi there Support team I was asked to contact you about my phone as it seems that it has been deactivated I tried to make payment using the *611 but it did not go through. I need to set up a credit card for payment please can you help I did chat with ...

peter_dare by • Great Neighbour / Super Voisin
  • 977 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone order

I ordered a phone on Dec 7, got a confirmation, but never a tracking number...it's been 2 weeks...Where is my phone?

Nicecreek by • Great Neighbour / Super Voisin
  • 693 Views
  • 3 replies
  • 0 Bravos

Resolved! Gift of 2 GB of free data and 500 free int. Long distance

I got the text Dec. 4, 2022 offering free data and free minutes.  I Replied as requested and received a text saying the data and minutes have been added to my account.It does look like the data has been added, but not the 500 free minutes.What happen...

ShirlArch by • Great Neighbour / Super Voisin
  • 1702 Views
  • 8 replies
  • 2 Bravos

Auto Pay Not Working

HI,I received a text saying my payment was not received and my service has been suspended.I am signed up for auto pay, the correct information is there and I have never had a problem.Is the system down, by chance?

kennjlc by • Good Citizen / Bon Citoyen
  • 1166 Views
  • 9 replies
  • 1 Bravos
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