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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11923 Views
  • 109 replies
  • 28 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22888 Views
  • 183 replies
  • 25 Bravos

Suspended with autopay

I used all my data before expiration date. My calling plan still worked. I got a message that my account was suspended while I was on autopay. I got charged at the right time on my credit card for autopay , but never got my rewards deducted.  I assum...

US Roaming Text, Talk, Data bundle question

Hi, I am in the US right now and I added the US Roaming Text, Talk, Data bundle add-on for 20 dollars. My phone is a Samsung S2X. When I was in Canada, I had to change the APN settings manually to get my data to work (https://www.publicmobile.ca/en/o...

guestwilliam by Good Citizen / Bon Citoyen
  • 348 Views
  • 4 replies
  • 0 Bravos

Have US Roaming and Data add-on, not working

Hi.  I purchased the 1GB 10 day plan and also us roaming. I'm in la.  It is rarely working and when it does, it is very very slow. Can someone help?  Thanks.

moondin by Good Citizen / Bon Citoyen
  • 1098 Views
  • 37 replies
  • 0 Bravos

Resolved! Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

I pre paid a phone bill for 5 months, now it can send messages and not receive any.second time this happened. I’m getting frustrated. It’s an emergency phone for my son.no freekin good if I can’t reach him!please help.thank you dad

Dominicleroux5 by Great Neighbour / Super Voisin
  • 1159 Views
  • 15 replies
  • 0 Bravos

Visa Debit will not complete transaction

I have a tried again and again to use my visa debit to pay for my services.  Never had an issue before but I think I might have tried too many times and the card has been blacklisted? Could an admin help me out here so I don't have to go buy a vouche...

praudt by Great Neighbour / Super Voisin
  • 707 Views
  • 4 replies
  • 0 Bravos

Resolved! Stalled out during activation?

I was attempting to activate my partner's SIM, and went through all the steps, and she received the text indicating a PIN had been set up, but then the website hung on me.Now, I cannot sign into an account under her email (the website says it cannot ...

ThatGuy_There by Great Neighbour / Super Voisin
  • 506 Views
  • 5 replies
  • 0 Bravos

Resolved! Billing

I am new customer and I payed by Visa completely  but now I am getting messed  that I am owe $2 and I do not understand it why ?

Darougar by Good Citizen / Bon Citoyen
  • 886 Views
  • 15 replies
  • 0 Bravos

Regarding payment and plan changed

I changed my plan and was charged twice. It was taken out of my account and also on my profile it does not show that my plan was changed 

Tanya3 by Great Neighbour / Super Voisin
  • 377 Views
  • 4 replies
  • 0 Bravos

Resolved! Unwanted connection to US Network

Hello, whenever I switch on my phone at home (in Victoria BC) a get a message "Welcome to the USA", which means, my phone connected to a network in Washington State. How can I connect my phone to Public Mobile ?Thank youBesVic

BesVic by Great Neighbour / Super Voisin
  • 2083 Views
  • 19 replies
  • 0 Bravos

Resolved! Re: Beginner’s Guide to the Community

I am in hospital and have loads on money in my account.  When I try to phone my wife - not long distance - it says that I have no long distance money on my account.  I am in BC.

IanR by Good Citizen / Bon Citoyen
  • 1074 Views
  • 28 replies
  • 0 Bravos

Data add on

Hi, I bought 2gb data but I do not have access to internet (I’m sure the add on I selected was for data).it doesn’t suppose to work immediately? 

Norberto84 by Great Neighbour / Super Voisin
  • 400 Views
  • 4 replies
  • 0 Bravos

Sim card Swap

I have a new sim card and my old one was lost.  I need to activate it with the same number.  Ive submitted a ticket already with no responce. I need help.

UltimateZ by Good Citizen / Bon Citoyen
  • 779 Views
  • 12 replies
  • 0 Bravos

promotion or reward for new account activation

Hello, I would like to ask my rewards or promotion for a month free of service that I have received email from public mobile and I have encountered and provided every condition you have asked me for. This is the email I have got. "Congratulation.Your...

Canada5 by Great Neighbour / Super Voisin
  • 512 Views
  • 2 replies
  • 1 Bravos

Phone Number

I just signed up for public mobile today (Tuesday, May 4th, 2010 @ 2:00PM) I was given the option to pick my new cell phone number as xxxxxxxxxxxx, After giving out my credit card number, I find they gave me a different number that what I had picked....

Browaty by Great Neighbour / Super Voisin
  • 474 Views
  • 3 replies
  • 0 Bravos

Can't receive texts from Public mobile to set up account

Hi there, Wondering if anyone has ideas around why I am not receiving a text, from my new PM number, in order to set up an account.  Receiving texts np from many other sources.  Tried asking a mod on here but after several emails back and forth simpl...

kevinandj by Good Citizen / Bon Citoyen
  • 1012 Views
  • 7 replies
  • 1 Bravos

Resolved! what is a phone call ?

What is a phone call on PM ?  I'm getting minutes where i never had minutes with previous company .  What is a mb of data ?  One  usage chart on my account shows  one number that is about twice as  much as  the other useage chart adds up to  and my p...

barndoor by Model Citizen / Citoyen Modèle
  • 1230 Views
  • 17 replies
  • 0 Bravos

Resolved! unlocking code

I have been given two separate unlocking codes, from Rogers,  for a Samsung Galaxy 7. Both were unsuccessful. Time to give up and move to another phone?

Alex0824Chan by Good Citizen / Bon Citoyen
  • 1232 Views
  • 15 replies
  • 0 Bravos

Card management

I have to change my card information but when I do it tells me the card provider has declined the payment (or something like that).  I have called Capital One and they can see I registered the card (twice actually) and that I tried to put it in Publi...

Shery by Great Neighbour / Super Voisin
  • 322 Views
  • 2 replies
  • 0 Bravos
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