Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I have recharged for $30 however this is not reflecting in my account and my service has been withdrawn. Please ensure my number is active and this is detrimental for my communication
How can I request from Public Mobile to send me monthly invoices?
Hello,I am on auto-pay and need to update my credit card details. After reading and trying all the solutions suggested on this forum, I am still getting the same error message after entering the new card details. My next payment is due on November ...
I need to need reset password for.my self serve. Please advice. 8 forgor password and security question
I've had this phone on your network for a couple of years now, and it has suddenly stopped working. I'm paid up, and as far as I know my account has not been disabled. Is the network down or something? Can you maybe check the configuration on your en...
My account was disabled. SO I asked the CS-Agent to provide me new Username and Password but I still cannot log-in to make a payment. This is getting ridiculous! PM wanted a payment but won't allow to sign me in!!!! Very inconvenient!!!
Even if i change the credit card, the facture was send to the former one. It's not mine. So, it's a problem for me.
I just switched from freedom to Public. My phone can send/receive texts to/from my other phone which is also on Public but will not send/receive to other providers to take incoming calls. Any ideas ?
My daughter broke her android phone so I put her sim in her iPad to use until her new iPhone arrives. But the iPad doesnt seem to work on data. It is a cellular model. It shows the network carrier as public mobile and says 3G or LTE in top corner of ...
How much do the various ad ons cost with PM
Someone stolen my phone and then port out my number and now I have a new sim card and phone could I get back my same plan for free and my balance I had
Hi thereI moved Public mobile yesterday and requested my number -780-xxx-xxxx be ported over. I did not respond from my previous carrier's text to allow the port within 90 minutes, I did respond but after the allocated time. I called my former car...
There was no announcement about scheduled maintenance, so I'd love to know when Self Serve will be back up again. Currently the page redirects to the following message:
hello I’m trying to unlock my phone it says I need 4 digit code but I have not used this phone in over 10 years so just need to know what my options are here. thank you
4 hours after activating my SIM and 2.5 after cancelling my previous provider I still have no service. What needs to happen?
I am switching from public to freedom, I have freedom my account number, but the number has not been ported.
My cards are all good no issue. Been on autopay for years same card no change it didn't take my payment today. I got home tired to check why as I said no issue with cards. Tried to re enter the card still won't take it. I tried another of my credit c...
I know this issue has been discussed in the forum before, but I don't remember how it gets resolved as I probably wasn't following the discussion closely or paying enough attention. My question is how the Community Reward is allocated if the payment ...
Has anyone else had their phone suspended while there was money in their account? I was told my credit card had expired in Sept and they couldn't take funds. My credit card expires in March and there was already enough in my account to pay anyway
I recently port my sim from Public mobile to Freedom Mobiles. And today Public mobiles deducted $56 CAD from my credit card, I don’t know why!!!
Hello! I signed up for the 2GB promotion bonus and I got the email saying I’m eligible for it but when I typed in the code on my account it says I am eligible for the promotion. Could someone let me know why?
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