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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12524 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23656 Views
  • 183 replies
  • 25 Bravos

Resolved! Lost phone

Where is lost stolen phone to deactivate thos account? RSVP 

WJSHORTREED14 by • Great Neighbour / Super Voisin
  • 724 Views
  • 6 replies
  • 1 Bravos

Referral Codes

I am using the referral link which I don't see listed inthe back office to refer new customers: Xxxxx  The issue I have, is that now I don't see my affiliate code load in the URL and I don't see this on the main page, as in "You were referred by xxxx...

applesauce by • Good Citizen / Bon Citoyen
  • 1886 Views
  • 21 replies
  • 1 Bravos

Resolved! How to disable voicemail?

Hi, I'm new with public mobile. I realized that voicemail was setup automatically, is there a way to disable voicemail?

plynndy by • Good Citizen / Bon Citoyen
  • 1517 Views
  • 14 replies
  • 1 Bravos

Resolved! Promo code

Hi,I just joint Public mobile on May 25, I received a promo code for 2GB monthly free code "2GBBOUNUS" before ,but I forgot to input it on activation online. Can I get it now? Chris

Chriswen by • Great Neighbour / Super Voisin
  • 740 Views
  • 6 replies
  • 0 Bravos

From PM Survey, you think it's really coming?

 $5 per incident?  Also, it was asking for each reward:If the following rewards were not offered when you made the decision to join Public Mobile, would it have impacted your decision to join Public Mobile? How serious you think PM is thinking about ...

softech by • Oracle
  • 800 Views
  • 20 replies
  • 0 Bravos

Resolved! International Messages Not Being Delivered

Hello, Since I changed my phone number (same plan, same SIM card), I have not been able to get messages delivered internationally which is part of my plan.  I appreciate any help or suggestions, thank you  Kimia

KimSh by • Good Citizen / Bon Citoyen
  • 1319 Views
  • 15 replies
  • 1 Bravos

Problems with SMS messages not being received.

Hello, I'm having problems with SMS messages. Occasionally, when sending a message it is either not received by the recipient or takes a long time to arrive. The messages have been sent, but some recipients have mentioned never receiving my texts. Ca...

ef130968 by • Great Neighbour / Super Voisin
  • 676 Views
  • 4 replies
  • 0 Bravos

Resolved! Switching to Public mobile using old number

If anyone has an idea of how much would Public mobile charge if I wanted to keep my old number from my old provider when I switch to public mobile ? I am asking for a friend as I am already a public mobile user  Thank you!

saam4g by • Great Neighbour / Super Voisin
  • 1009 Views
  • 5 replies
  • 1 Bravos

Resolved! Data not working

Hi , I just activated my Sim card 2 days ago, everything is working but my data in Not working,  I have 5 gb data plan?

Harpreetkhera by • Great Neighbour / Super Voisin
  • 1276 Views
  • 14 replies
  • 2 Bravos

Resolved! I cannot get into my account

Hey I dealt with a sim swap issue in February and got a new number I was able to get my old number back so had no need for the new number, I used the new number for my fraud alert though so I actually do still need it. I currently don't have service ...

Adamkvh by • Great Neighbour / Super Voisin
  • 612 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card not Supported on Iphone XR

So if I don't figure this out - Im switching to Bell. Activated today 5/28/21 -Iphone XR: My SIM card is not working on new Public Plan.  Previous plan was Cricket (USA), I did not have this plan on and cancelled it before I got Public plan.  -During...

lymiller by • Great Neighbour / Super Voisin
  • 1064 Views
  • 14 replies
  • 0 Bravos

Resolved! Setup and Activation Troubles

Hi all, Began my account setup last night. Entered in my SIM Card number and my number from TELUS I wanted to transfer to Public. Entered payment details. Received a text saying I successfully created a new PIN and an activation confirmation would be...

figire3008 by • Good Citizen / Bon Citoyen
  • 937 Views
  • 12 replies
  • 2 Bravos

Resolved! Transfer phone number

I started the phone number transfer from Bell for more than 24 hours but it's not finished yet. I can't receive phone calls to either the phone number I wanted to transfer nor my temporary number. Is there a problem? How do I know the process is comp...

diemha by • Great Neighbour / Super Voisin
  • 471 Views
  • 3 replies
  • 1 Bravos

Resolved! Want new cell

Hello hope I can ask this. I want a newer to me cell phone. Mine is over 4 yrs old. How hard would it be to activate a new phone as long as it is compatible. Is it as simple and just taking out my Sim card from my current phone and putting it in my n...

utopiadawn by • Good Citizen / Bon Citoyen
  • 683 Views
  • 6 replies
  • 2 Bravos

Resolved! Help - 2 accounts disabled?

 Help - I just discovered that my 2 Public phone accounts have been disconnected. Could someone please help? I don't know why this happened and since my account has been disconnected I can't log in to my accounts. Caroline

cazsmith by • Good Citizen / Bon Citoyen
  • 831 Views
  • 20 replies
  • 0 Bravos

missed payment

I want make a payment again due to lack of funds.  But now I can not do it as it is asking me for a 4 pin pass.  I do not have that.

Data not working for google

Hello! I am currently on the $15 minute/month plan with 250 MB  bonus data (with autopsy). I have had this plan for over a year. My phone is an OPPOA7X The problem is: my data has never worked for Google chrome or Google maps or even Gmail. The data ...

Rewards at renewal

Hello Community,I had my account suspended through lost-stolen for a couple of months. I noticed my rewards were not applied. Is this normal? Thanks in advance!

jivetalker by • Model Citizen / Citoyen Modèle
  • 1155 Views
  • 16 replies
  • 3 Bravos

Renewal failure

Well if stranger things don't happen.....I had this happen once before on the day pm launched the first more the merrier campaign. Funny as I was testing theory on missing referral rewards that worked in my favour. I was going to show @barndoor some ...

Resolved! sim swap

i have new sim so i want to transfer account and old number..any help on how it should be done?

bobby1970 by • Great Neighbour / Super Voisin
  • 613 Views
  • 4 replies
  • 0 Bravos

Resolved! Number change

My phone service stopped working after I did a number change. 

Malarky by • Good Citizen / Bon Citoyen
  • 1174 Views
  • 15 replies
  • 0 Bravos
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