Community

Resolved! Subscription package upgrade

I currently have 2 one time use of 500 international minutes add on’s. If I upgrade my package will I loose these add on’s?

Resolved! ULCW Base Plan-20GB-4G

What does ulcw stand for,Ami on month to month?I need to transfer to a can/us package the 50 dollar one for several months.What ramifications can I expect,Does it work seamlessly 

Resolved! Desperately want to cancel

I tried to help a senior friend get hooked up with Public Mobile. We bought her a SIM, waited 6 weeks for it to come, it finally came - now we tried to hook her up with Public Mobile and what happens? We can't download the app for it because her iPho...

Resolved! eSIM

Hello!Are the eSIMs now active when we are NOT in Canada/USA?Only new subscriptions can receive an eSIM?Thank you!NelaMD

Resolved! Sim card

I oedered  and paid for it on july 10th  i haven't received it yet

Resolved! Switching Subscription

I want to switch my plan to the $39/month 20 G data.  If I switch now (not on renewal date) will my rewards still be applied each month?  I save $6/month now from the friend referrals.  I don't want to lose that.  

Resolved! Requesting a refund

I have cancelled my service and moved to a different service provider on the same day of my billing cycle but I haven't received a refund since I haven't used the service at all. Who to contact in this case as I can't submit a ticket since my account...

Resolved! How to not use funds for payment?

By default funds are added to the payment total. I don’t want to use those fund amount for the payment instead would like to use that amount for add ons in future.How do I opt not to use that fund amount towards payment?

Resolved! Removing Voicemail

Can i just remove my voicemail? i don’t want it. i want my phone to just keep ringing

Resolved! temporary restore

I need my account temporarily restored And a porting request from Virgin Plus confirmed 

Resolved! Accessing my account

I have a problem accessing my account for (xxx)xxx-xxxx because my eversafe security seems to be connected to an old number (xxx)xxx-xxxx. Each time I try to login it says that a code has been sent to the old number, however it is discontinued and I ...

Resolved! US/CAN package

Is the US/Can package usable in the US or do you need an add on ?

Resolved! Can't get Authentication SMS

My partner recently transfered their old number and can't get any authentication sms. They can't login. They can't submit requests. This is a disaster. Please submit help asap. 

Resolved! Change payment

How do I change my payments from my debit MasterCard from my current bank account to another bank account???? Call my bank or else I can't see where online in my account to change it ?????

Resolved! 5g not working iPhone 14

He just signed up my partner and I for 3 month 5g packages. I have iPhone 14 and there is no 5g option my partner has iPhone 13 and it works great. Why is 5g not available for me? 

Resolved! Reduce number of rings before voicemail kicks in

Samsung Galaxy S9. I'm new to cell phones in general. Dinosaur.

Resolved! Adding a 2nd phone plan for my daughter under my account

Hi all,I am currently on the $15/month plan myself with Public Mobile and looking get the same $15/month plan for my teenage daughter.  Can I add her plan under my profile as a 2nd phone?  Doesn't seem like this is possible but just wanted to confirm...

Resolved! 20GB Competition.

So Public Mobile introduced the $50 • 40GB Plan in order not to lose any Customers to Freedom Mobile, and to also gain new Activations since Freedom was offering the same Plan. The Competition is great, the $39 • 20GB is also being competed on right ...

Resolved! Whole Post Erased.

I just had a whole post written up that took me over 10 mins, while I was sitting here doing the final edits I got a Community notification from someone replying to one of my other Threads.. I accidentally tapped it, and redirected me.. when I came b...

Resolved! US Plan Offer Details.

I have three questions regarding this plan, therefore I have included them all in this thread. 1. Is the 40GB • $50 Canada-US Plan just a temporary Promotion that's available to all of Canada long term, or is this a limited time Plan that may be take...

Resolved! Bad service at my Cottage

Was previously with Telus and switched over to Public Mobile.  We have always had somewhat "not so great" cell service while at our cottage in Coles Island, New Brunswick, but it seems to have drastically worsened since switching to Public Mobile.  I...

Resolved! Ca Not get the ever safe ID