Phone Service Stopped Working

[scottishforbes]

My phone service stopped last night.  I'm unable to text and call.  When people call me they get the message "6UC2 The number you have reached is not in service".  I've verified that my payments are up to date and I've reset the radio on my phone.  Also, before service stopped people were reporting that my phone number had changed.  

Account Number: deleted by Luddite
Phone Number: deleted by Luddite
SIM Card: deleted by Luddite

[scottishforbes]

Thank you.  I've started a Private chat!  🙂

[hTideGnow · Accepted solution]

HI @scottishforbes   ok.  Then no sim jack.  No need to worry

do you have another phone around? try to put the PM sim card in to the other phone and check if it works

If still not working, open ticket with CS agent and they can check the account or reprovision the sim card

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[scottishforbes]

Thank you. someone was kind enough to delete those numbers.  I hadn't realized that it was a public forum.

[scottishforbes]

The sim in my self serve portal matches the sim in my phone and the phone number in the self serve portal is correct

[scottishforbes]

The sim in my self serve portal matches the sim in my phone

[hTideGnow]

HI @scottishforbes   How long you have been with PM?  did you join last month and requested porting?

But first, can you login to My Account?  Check the profile page and see if the phone number is correct and if the sim card number is correct too

[MrSpock]

@scottishforbes hi check your sim number in your self serve has it changed? if so you have been sim jacked you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

[MrSpock]

@scottishforbes hi if you haven;t been already you are opening your selfup to be sim jacked, you are on a public forum ,anyone can see your info , go to the down arrow top right of your post and delete your numbers @Luddite  can you delete the info here ?