Upgraded plan

[GDOGP]

I upgraded my plan 4 days after payment.

Why haven't I received a credit for my old plan payment?

[computergeek541]

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@BKNS27 wrote:

@computergeek541 

Good to know. I was told by a carrier salesman that postpaid are prorated…guess he was wrong or try to upgrade me.

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Postpaid plan do get prorated on both plan changes and service cancellation.  That is mandated.  My point was that prepaid doesn't necessarily mean no proration. Most carriers don't do it for prepaid customers because they don't have to.  Wind/Freedom Mobile long did prorating for prepaid custoemrs who switched to different prepaid plans.  Mobilicity even gave prorated refunds for customers on multimonth prepaid plans.

[dust2dust]

@BKNS27- It's very few and far between. iirc Freedom or maybe Videotron might. And that's it. iirc.

@CS_Agent- Carlos: You didn't have to kill the whole thread from that username Priority just because you posted a suggestion to that user (which was incorrect advice anyway 🙂 ).

[BKNS27]

@computergeek541 

Good to know. I was told by a carrier salesman that postpaid are prorated…guess he was wrong or try to up sell me.

[computergeek541]

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@BKNS27 wrote:

@GDOGP 

Did you switched plan on NOW or your next renewal date?

If you switch in now, there are no refund or credit since PM is a prepaid service. Only postpaid service, it will be prorated.

Always switch plan on your next renewal date so you won’t be charge for you the new plan and on the old plan.

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Prepaid doesn't mean no proration.   There are prepaid carriers in Canada who do  prorate charges upon immediate plan changes.  it's just that Public Mobile doesn't do it (and most don't).

[softech]

@GDOGP 

When you make the plan change, there were two choices given: Change Now and Change on Renewal. 

You have used Change Now which allowed PM to charge you new plan amount and started the new plan immediately. However, PM is a prepaid provider and do not provide partial refund for unused days of your previous plan. There were warnings when you clicked that before proceed, you might have missed that.  Most people would select Change on Renewal instead to avoid losing money from early plan change 

[BKNS27]

@GDOGP 

Did you switched plan on NOW or your next renewal date?

If you switch in now, there are no refund or credit since PM is a prepaid service. Only postpaid service, it will be prorated.

Always switch plan on your next renewal date so you won’t be charge for you the new plan and on the old plan.