how to retrieve a wrong ESIM subscription to a SIM card subscription activation

[EMMA356]

Hello,

As I was activating my account as a new user, I mistakenly selected ESIM and then went ahead to complete the transaction. I subscribed to the 45$ bundle.
Now how can I retrieve that transaction and select a SIM card since I have a new SIM ready to activate?

My email is xxxxxxxxxxxxx@xxxxxxxxxxx

[hTideGnow]

hi @EMMA356 

please remove your email address 

Get a sim first 

Then if you can login  My Account, go to Profile page to update the sim to the physical sim  number. Reboot phone and done 🙂

[softech · Accepted solution]

@EMMA356 did you complete the eSIM installation and the phone works?  

if eSIM installation fails,, youu can still use physical sim card.  You just need to buy one from stores/online and ask support to change it to complete the activation

To get the physical sim card:

get a Public Mobile sim card from

• Amazon.ca:  https://www.amazon.ca/gp/product/B06X9ZGDWG/   ( only $4.99, Free Prime next day shipping)
                             or  https://www.amazon.ca/dp/B07R6P5KBB/ 
• local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability ) 
• PM online: https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)

Once you got it, Message support here and ask them to update the account with the new sim card number to complete the activation:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@EMMA356  If you have already been charged and created account with eSIM and want to change it to physical sim . Do this in your my account profile page 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device