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my account is disabled

wjperc2
Great Neighbour / Super Voisin

My account is disabled becuse my credit card was cancelled. I would like to re-estblish my account with anew credit card

4 REPLIES 4

esjliv
Mayor / Maire

@wjperc2 - if you have not registered for a self serve account yet, you can do that here: https://selfserve.publicmobile.ca/self-registration/

 

Then follow @hairbag1 steps to update or replace your current card. 

 

You can go to bottom, left corner to action this:

 

esjliv_0-1635504115562.png

hTideGnow
Mayor / Maire

@wjperc2  if you don't have another credit card, easier way is to get a voucher from retails and load it into your account.  

 

Or you can also do a instant top.  Just provide them with your phone number and they can top it up for you.  Instant top is available at most Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations.  Please note there will be  a small fees 

dabr
Mayor / Maire

@wjperc2   Your other option is to pay with a voucher and load the funds by dialing 611 on your phone.  Vouchers can be purchased from most major retailers, gas stations or convenience stores.  Or purchase from an online selller like recharge.com but a fee is charged.

hairbag1
Mayor / Maire

Log in to your account / Payment / scroll down to Manage my card. / Replace card.

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