Account suspended

[Peg6622]

Account suspended and do not know why.  Credit card expired last month and a new card arrived and it should automatically continue.  Tried to log in, but got locked out.  Tried to put in “forgot password” so I can update new password.  Still locked out.  Would like to know what is happening. Tried many attempts to correct this but no go.  Would like to fix this issue.  Thank you. 

[JL9]

If you want to renew your account immediately while sorting this stuff out you CNA do so through vouchers and 611

[softech]

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@Peg6622 wrote:

Account suspended and do not know why.  Credit card expired last month and a new card arrived and it should automatically continue. 

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@Peg6622 It won't automatic continue until you login and update your credit card expiry date.  Expiry date and the CVV number both changed , they are critical piece of information for payment.  So, you need to update them. 

If you cannot login to My Account, first try Forgot password link there for self resetting password.

If still fails, open ticket with PM Support to get it reset :

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

After you log back in to My Account, please update your credit card info, go to Payment Tab, Manage My card and Replace this credit card:

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once the new info is entered, you still  need to manually pay to reactivate the plan