How to I find my PIN number

[Inaam25]

I forgot what my pin is so I can’t use Addons how do I find it

[esjliv]

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@Inaam25 wrote:

My plan didn’t reset yet and I want to use an add on 

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@Inaam25  - you cannot use addons if a plan is not Active (or in suspended status).

So, you will need to reactivate the plan, in order to be able to use any addona available with Public Mobile.

[dabr]

@Inaam25   Do you mean your plan renewal didn't go through?  You can purchase a voucher from most retailers, gas stations or convenience stores and add the voucher by dialing 611 on your phone and don't need your four digit PIN to do so.  Another option is to purchase a voucher from online seller recharge.com for a fee.

BTW, if you're on the discontinued $10 plan, then you need to add another $3 to top up the account as that plan got a 30% price hike ($3) effective 28th April.  You can also lodge an official complaint with customer support if you didn't receive the notice of price increase by submitting a ticket via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[softech]

@Inaam25   Do you meant the login to Self-Serve My Account login password?  If you want to check if you have any Add-on, best is to go to My Account and check it.  Do you have the login credentials?

[hTideGnow]

HI @Inaam25   there is a slight chance that you can get it from the text PM sent you when you first set it up, but some people said no such text.

If you cannot find it, then you have to open ticket as suggested by @dabr to have it reset by PM CS agent

[Inaam25]

My plan didn’t reset yet and I want to use an add on 

[dabr]

@Inaam25   You'll need to contact customer support via chatbot to reset your PIN if you've forgotten it.  Here's a link to the chatbot:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option is to send a private message to CS_Agent if unable to submit a ticket here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edit: what do you mean you can't use add-ons though?