My Plan was suspended, payment submitted but still no service

[noymart]

I had to change my credit card number recently and forgot to update it in my account. 

Now that it's updated and I've already submitted the payment that's due, my plan disappeared and I can't make any calls - please help! It's still not working and there's no indication of when it will.

[popping]

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@noymart wrote:

I had to change my credit card number recently and forgot to update it in my account. 

Now that it's updated and I've already submitted the payment that's due, my plan disappeared and I can't make any calls - please help! It's still not working and there's no indication of when it will.

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Did you click on the reactivate my plan link on your overview page after payment?

If the available fund on your account is equal to or more than your payment, click on the reactivate my plan link to get your phone working again.

[gblackma]

@noymart You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment:
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Stay safe.

[gpixel]

@noymart is there a reactivate button? do you have available funds in your account?

if you have available funds then click the plans and add-ons tab and select a plan

If you are still having issues I suggest speaking to customer support by clicking this link below:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator