Change IMEI number

[liaaaa]

Hello,

When I activated my eSIM with Public Mobile, I may have submitted the IMEI1 (for my physical SIM slot) instead of IMEI2 (for eSIM).

I believe this may have caused a conflict with my other SIM card (SK Mobile from Korea), which is now showing “No Service.”

I’d like to request an eSIM re-activation, and this time, please register it using IMEI2 instead.thanks

[softech]

@liaaaa 

first, do not delete your current PM esim.

And you said you "submitted" IMEI1", you meant you submitted for porting?  That would have nothing to do with your esim showing SOS.  The esim SOS just means it is not provisioned properly.  You just need to engage support and ask them to reprovision. Also, when you talk to them, you can update the porting information.  Instead of giving IMEI, which usually caused issue in port, the best thing to give Public Mobile for porting is the account number of your old carrier

Please engage PM support by direct message.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there