I am without service and can't even receive texts from Public in relation to my subscription.
I see this error message on the page: "notAbleToProcessRequest"
In the Network tab of the browser's developer tools, I see:
Request URI: POST https://securepay.telus.com/tokenization/tokenize
Response code: 400
Response body:
---
code: "40015"
reason: "BAD_REQUEST"
message: "Invalid billing address info"
After googling how to change my address, I tried to access the form, but all the fields were grayed out. When I refreshed, I was logged out again. It eventually let me submit, but even after changing the billing address, I still get the error. I can't access the form again to confirm because I now consistently get:
"Oops! We encountered an error processing your request."
"This may be due to a system error, please go back to the previous page and try again."
When I edited my address, I could either choose the address suggested by Google (which has a period in it), or I could erase the period. If I did the latter and submitted, it briefly flashed an "invalid address" (or similar) message, then it redirects to a page that shows the same error: "Oops! We encountered an error processing your request." In the dev tools console:
> TypeError: (intermediate value).map is not a function
> ge useEditPersonalInfo.js:284
I can't submit the support form because of what looks like a 301 redirect, which returned when submitting the form, and the page doesn't know what to do with it, so I'm moving this to the community.
No plugins/blockers in the mix. I have tried multiple devices and browsers.
Some general bugs:
- I get randomly logged out after very little time.
- I can't resize the window, or whatever form I'm filling out will be cleared.
- I tried to submit feedback as it was the only form that could possibly allow me to send any message whatsoever. I had to reduce it to less than 500 characters. Which with line changes is ridiculously little.
- Many more error messages, broken UI, etc.
I can't even get a payment voucher from recharge.com because of software bugs on their end.
Is it possible to get some help with this?
