Hi everyone,
I’m in urgent need of help right now. I recently signed up for the Black Friday deal with Public Mobile and opted for an eSIM. I installed the app and loaded the eSIM onto my phone successfully, but it couldn’t connect to the network and stayed in SOS mode. I waited the five hours mentioned in the email, but it’s been 24 hours now, and it still doesn’t work.
I googled possible solutions for eSIM issues and found advice to reset the network and delete all eSIMs. I followed those steps, but now I’m stuck. I’m trying to get a new eSIM code or reinstall it on my phone, but I can’t log into my account because it requires phone verification—something I can’t do without service.
Does anyone have any suggestions or know how I can resolve this? Unfortunately, there isn’t a retail location with customer support to assist me.
Thanks in advance for any help!
