subscription suspended

[Jonjon2]

i entered new payment card yesterday and today service is suspended

[eddieO]

@Jonjon2, you should open a ticket through the Chatbot and engage with a support agent:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Handy1]

@Jonjon2  After updating credit card  info you need to make manual payment 

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card