Which channel is first line of customer service

[jimmyche]

@Jeremy_M or anyone,

Which channel is the prefer method for account/activation/porting related issue?
I am confused as to where I direct people to:

Webpage> Get help> contact us

or

Private message mod from here?

[fiveplustwo77]

How can someone with a newer post get a quicker response?

[Mary_M]

Hey @Jimmychee,

I will look into your private messages right now and send you an update shortly !

Best,

Mary

[kav2001c]

As mentioned above send a private message that clearly states issues

Make sure all account info is correct

[clavijo]

hi , i believe that the first step will be to check the forum for a solution as you may remember this is a self serve bussiness

[imcphers]

Private message a moderator for the issues you highlighted.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...