08-05-2018 06:50 PM - edited 01-04-2022 06:39 PM
I activated PM Sim Card 27 Jul. Requested porting of old cell number. Indication was it was eligible for porting. No suggestion for temporary new number. Have waited 9 days but no indication number was ported. Old Cell plan still active. now when I try to port number it states it's not eligible. I am paying for a plan I can't use.
08-05-2018 06:58 PM - edited 08-05-2018 07:12 PM
Readding this to add a tag so he gets a notification
@ARMS1000Hi and welcome to public mobile. I am very sorry you are having trouble, usually the porting process is trouble free but sometimes things happen. As only a moderator will be able to access your specific account information. I suggest sending them a message ASAP Click this to send them a message
I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)
For more information about contacting a moderator Click Here
08-05-2018 06:52 PM
Hi you will need to contact mods for help as this is an account issue. Not sure why the initial port didn't work.
How can you get help with your account, activation, or service?
In your message please include:
If you have a Porting issue, please also include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information: