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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Grrr account suspended thanks to autopay.

So I went to change my plan to a 30 day for the time being and opted for a $52 plan rather then the $195 I was on. I even topped my account with the difference for that plan and it was supposed to take effect today. I logged into my account to make s...

Plan Signup Didn't Work - Paid for Wrong One

I'm almost out of data for the month. My original plan was with 1GB of data, but I topped my account with enough for the 2GB plan and selected that, but unfortunately it only went through as the 1 GB plan. Now that I'm halfway through my billing cycl...

Resolved! Last day to switch Fall Promo to Koodo

Who’s staying?

Overcharged

I have a problem simlar to that posted here:https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Overcharged/m-p/204043#M14167 I have completed this back in january, but calculating, only now have I realized that I have been overcha...

Stopped receiving Text messages from certain addresses

Hi there, I have switched to PM from R****s and since then I have stopped receiving Text messages from auto services like my Alarm company, Monitoing systems, etc.These are text messages that would get generated when there was a event and I would rec...

Re: Activating your Public Mobile SIM card

I understand your frustration I’ve been trying to fill out the activation page and when I fill it all out I hit continue and it seem to go no where I tried for cpl hours last night and again this morning I’m beginning to think this public mobility i...

$30 promo - renewal cycle

Hi,Ran into something unusual trying to activate a new SIM card on the $30 promo plan. When confirming everything, the page showd an amount due that was correct for the 30 day plan. However, it also said that my renewal date was 90 days ahead in tim...

Re: today phone is not working. everyone has this problem??

I am not getting any network on my phone as well. Work fine til around 6ish MST, suddenly lost all connection. Calgary area. Please help

today phone is not working. everyone has this problem??

today phone is not working both get a call and send a call from afternoon.Novascotia has heavy wind. that's why??everyone has this problem???or just my phone has that problem?how can i prove it?? I can't call public mobile and there is no shop for pu...

Site is down

Wow first time I go to use this service and there site is not in operation real great can’t even get to register my SIM card

account password reset

Hi, I'm unable to reset my Public Mobile account password. I have entereted my email but it's not sending me a reset email that seems to work. Please help.

Resolved! 30$ Hello, when will the 1GB DATA, UNLIMITED TALK & TEXT PLAN

When will this introductory $30 price end for the 1GB DATA, UNLIMITED TALK & TEXT?

Personal Hotspot Problem

I am having problems keeping my personal Hotspot on. I have an IPHONE 6 and an IPad. I have the Personal Hotspot turned on permanently on the phone. In order to get it to show as a Wifi connection on the IPad I have to go into the iPhone Personal ...

Resolved! Mobile Data stopped working on my Android

I have been able to use mobile data and send/receive picture messages no problem since I started my service almost a year ago. My plan is paid for until late April. And I still have over 800 MB left in my prepaid data bucket (I purchased those prepai...

Any way to get more than 15G/90days?

Hi guys.Is there a way to get more than 15G/90days? What if I need, say, 10G/month? It would be 30G/90days, btu the biggest option when creating a plan is 15G/90days. So, is there a way to get more? Thanks,Igal

Port number from koodo prepaid

I need help portin my number from koodo prepaid. what do i do?

Can't pay online

Hello Mod, I will need your help, my autopay didn't work and have put my account in suspended status. I tried to manually pay using two different cards, and get the same message "Unable to process this transaction. Sorry, we are unable to verify you...

How do I port my number from Koodo to PM?

Im trying to port my number from Koodo prepaid to PM and the port your number option doesnt work. Please advice

Can I extend the koodo deal? I don't have proper photo I'd.

I tried switching today but I only have a health card. Ibdont have a drivers license and I'm waiting for my passport to come in. Is it possible it can be extended or I can talk to someone that can help me switch?

call setings selfserve?

does anyone know if its possible to access the call settings like call forwarding on selfeserve

*Urgent: Need a password reset because credit card is expiring

Hello! Like many others, password reset button does not work for me. I cannot remember my password, and therefore I cannot log-in. When I try pasword reset, reset email is sent a week after and the link is expired by then... My credit card will expir...

Resolved! phone problems

My friend is away and I need help with my phone.

Kodoo $40 for 6GB and $0 phones

Has anyone inquired about $0 phones with a reasonable Tab with the $40 with 6GB plan? I'm thinking the only phone that could possibly work will be the outdated iphone 6 or SE. Original text offer says that we might qualify for a $0 phone with that...

text message from my own phone number

I received a text message from my own phone number that asked me to call it (a linked phone number), which I did, and the call went to the last number I had called. Is this a scam? has my account been breached? If so, is there anything I can do? Than...

Can't port number over to Koodo

Hey @CS_Agent, I tried porting my number over to Koodo. Unfortunately, I tried using their self-serve portal to port my number over, and it didn't work. I then called into their call centre, and the call centre staff said that PM is not letting Koodo...

Unable to log into account

When I try to log into the account I signed up for the service with it says my account doesn't exist. Now I am unable to view my bills....

Refer A Friend Error

Hey everyone, about a month ago my brother joined PM, and used the refer a friend with my number. I was notified about this with a text from PM. However, he was having issues with his account and PM must have reset it or something. I then received a ...

Change expired plan

Hello,I want to change to a new plan.The problem is that my current plan is expired.Could I get a moderators help?Thank you.

Resolved! Unable to Reactivate Current Plan - Account xxxxxx

Hello ModeratorUnable to reactivate current plan. Available balance $120.Reactivation stuck. Please help.Account # xxxxxxxUnable to send private message. Error "You have reached the maximum message... please try again later". I have sent out just 1 m...

Porting to Koodo, PM plan expired!

I'm in the middle of porting to Koodo and my PM 120/90$ plan has expired as of today however I have yet to receive my Koodo SIM as they are slow to ship. I have now lost service and do not wish to pay to renew my 120/90 plan for nothing. What are m...

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