[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! can't send or receive text pictures
Hi everyone I'm new here and not very knowledgable with phones. I'm haveing trouble with my my samsung G730 I just signed up and ported my number from Bell everything works fine except I cant send or recieve pictures through texting. I have the $2...
Paying from a bank account!
Hello, Can pay from a bank account - by pre-setting payments or by adding a payee? Thank you! MJ
having trouble trying to change my plan?
hey, I am trying to change my plan.I have signed into my acct and i purchesed a $40.00 voucher i put it on through *611.and now im on line and have gone to my acc and im trying to change my plan but i must not be doing something right?? someone pls h...
Intercarrier texting issue
Hey all! First time (ever) posting on a community forum. I'm having some issues with my phone and based on other posts on this site it seems that it is an Intercarrier Texting Issue. Here's the details:I recently ported my number from Freedom Mobile ...
Resolved! Who will solve this issue?! :)
Hello!! I am not a member yet and trying to get connected. I would like to become a member AND that the first payment goes for August 16 ONLY (NOT applied now). AND to keep the super promotion $40/month for 4.5. So how should I proceed? Thank you!! ...
Swapping PM account phone numbers.
Hello,My dad and I would like to swap numbers, I would like to have his number and he would like to have mine without me using his PM account and vise versa. Do you think it's possible @CS_Agent? Has anyone done it? We are both PM customers.
Resolved! New $10/mo 5050 plan. How do i stop iphone from sending texts to 474663
HI everyoneRE: turned off all setting I could find in first few minutes but the account is showing background texts to 474663. How do I turn this off? I'm an Android user & just opened a new account for my daughter (who prefers & is using an old iPh...
Resolved! Not getting 1.5 GB 3G data
I recently signed up for the 90-day unlimited talk in Canada, International Text, and 1.5 GB of 3G data. I turned on data and data roaming but cant seem to get data. I need help.I have an Asus Zenfone 2.
HELP! Can't receive call on new ported activation !
I too can't receive phone calls to this newly ported number from fongo. What's wrong?
Porting my number away
Hi;My plan with public mobile ended yesterday, I needed a new phone so I moved to freedom today. They tried to port my number but they said your number is being held up with previous provider since your account with them is suspended. What should I d...
Resolved! Insurance
Hello!! Does Public Mobile provide an insurance to cover damage/stealing/loss? Ex paid every month? Thank you!
Data addon
I knew I would run out of data before my plan was finished so I purchased an addon, 1 GB for $30.00. I used up my data from my plan but the addon didn’t kick in. Is there something else I should have done? I want the addon I bought to work.
How to add your public mobile friends to the personal messaging within this forum?
If I want to add my public mobile friends to the personal messaging system in this forum, what do I need to do?
Re: Transferring your number to Public Mobile
Just signed up today, and I was impressed as how easy it was to switch my number. I would suggest that one calls their cellphone provider and ask about account number and get all information needed, it sure.made it easier and faster for me. I am glad...
transfered and overcharged
I transferred to koodo a few months ago because public mobile gave me a promo deal to switch over and today I was charged $61 for no reason. I have no longer been with public mobile for months. Please stop charging my credit card and refund my card.
Resolved! london drugs promo
I was at london drugs and bought a sim card this afternoon. They told me their system was down and unable to activate for me and advise me to do it myself online. I have registered/activated my new sim card. I noticed in the forum it states that th...
how to send Moderator_Team PMs?
Have seen several mails under "Moderator_Team's Posts”, they all say "Hi, If you have any questions concerning your account, just send a private message through the following link : https://productioncommunity.publicmobile.ca/t5/notes/composepage/not...
Trying to sign up but credit card is not working
Hi, I read a few threads on here to try and solve my problem but can't seem to get it to work.I'm trying to switch from another carrier to Public Mobile. Got my sim card, filled in everything. But the credit card just isn't working no matter if I dis...
Cannot make call within Ontario
Hello,I have the $10 plan, which includes 50 minutes of Canada-wide calling, but I cannot evven make a call within Ontario. I am getting this message: "Sorry, we cannot complete this call. You don't have an active long distance addon, and this call i...
3G on Lte mode of Nexus 5 is faster than 3G mode.
I have 3G 4.5 GB data plan.I have to choose the option to select 2G, 3G and Lte.I tested which mode is faster on 3G Plan.Lte I had this plan on Lte on the phone is very fast, but now I have changed 3G plan.It is not bad for me, but I want to compare ...
Resolved! Unable to change current plan
Hi, I have been attempting to change my current plan to the single month $40 for 4.5GB deal, I have tried a number of different browsers but the website is not cooporating with me, I attempted to top up my account to activate, and my only other optio...
Resolved! Messenger in US
I have a friend who lives in the US. She would like to chat through the Messenger App (Not Facebook) I don't want to be charged for texting to the US. Would there be extra charges?
Resolved! Photo Issues, Can’t Change APN
My data is working great, and I can receive photos but I am unable to send photos. I’ve attempted to change the APN settings, assuming that is the issue, but my phone won’t allow me to. I have the Essential Phone, but I can’t create a new APN, and I ...
Resolved! Autopay is not working starting today and my phone is suspended.
Today July 22nd is the auto pay day, but the payment has not happened yet. As a result, my phone is not working. I am singed up for Autopay. But it does not seem to work this time. Please look into it and see what is going on?
Please help with number porting
Yestarday i tried to post my number from chatr and shortly after that i got a SMS that i need to complete SIM & Activation online form. So i found on this form that i should send message to @CS_Agent, so i did. Since then nobody contacted me to help ...
So we received 10$ credit? Why?
Hello all, I activated three lines yesterday on the 40$ 4.5GB deal. All three account received 10$ credit, is that a mistake or is it like some kind of welcome package? Thanks,
No mods replying to private request
Hi, posted three hours ago requesting help unlocking account and still waiting. i know 3 hrs is not long but it’s to access and update my account and pay for updates so pretty important to me, can a a moderator please read and reply to my private mes...
Request: roaming to more countries than just the USA please
Since PM is part of Telus, it would be very useful to have roaming plans for other countries/continent.Any idea if/when this if planned for?Thanks in advance
My Data wont work.
I just switched from chatr to Public Mobile. The walmart cell phone tech set up my account and the $40 talk text and data plan two days ago. I have followed the steps to add a new apn and i made sure my data was on. It hasnt worked since I got my Pub...
Resolved! Current balance is $43 . account status shows plan expired.Plan value is $40
Current balance is $43 . account status shows plan expired.Plan value is $40 Any help will be appreciated. Thanks
