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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 51566 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 59929 Views
  • 186 replies
  • 30 Bravos

Resolved! Porting from koodo

Hi allI have been trying to port my koodo phone no. through the self serve, but every time i get the same message "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance". my koodo account ...

saurav by Good Citizen / Bon Citoyen
  • 2305 Views
  • 13 replies
  • 0 Bravos

Resolved! Bravo Abuse

I am not sure if it really is an issue but just something that caught my eye.  I guess with a financial reward involved people will do what they can to get it.  In the attached picture this person has give 30 bravos's to someone who has made 32 posts...

ShawnC13 by Oracle
  • 17798 Views
  • 135 replies
  • 10 Bravos

Resolved! Porting Number from Koodo

 I sent a private message to a moderator on Tuesday and have not yet received a reply. I know you are extremely busy, but am now wondering if I sent it correctly, so I am resending my question. I have activated my new PM number and want to port my Ko...

ibh by Good Citizen / Bon Citoyen
  • 2609 Views
  • 11 replies
  • 0 Bravos

URGENT help needed!

I received an "Activation Failed" message during a new activation. I did receive a welcoming email with my activation details and my credit card was charged, although I can't login to my self-serve account. I still have service with my old provider a...

mhamed by Great Neighbour / Super Voisin
  • 716 Views
  • 1 replies
  • 0 Bravos

How Many Accounts Per E-mail

Hey,I was wondering if anyone knows how many accounts (phone numbers) you can add to one e-mail address. I was reading and people are saying that you can only sign up 2 numbers per visa card but can you add more accounts/numbers to one single e-mail ...

ksgarcha by Good Citizen / Bon Citoyen
  • 2259 Views
  • 13 replies
  • 0 Bravos

Share my experience on porting existing Rogers account into PM

Hello, Just want to share my experience on porting from my Rogers account into PM. I see a lot of people having issue in this regard but my port in expereicne was quick and easy. 1. I activated PM sim with a new number.2. After I made sure PM is work...

mclyin by Good Citizen / Bon Citoyen
  • 1586 Views
  • 5 replies
  • 5 Bravos

Data Comparison

I hope this post is not against community policy PM Dataspeed  WIND Mobile Dataspeed. Taken at the exact same location. I will be switching from WIND, paying $11 extra per 30 days tonight. Hope everything goes smooth.

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Civic_E by Model Citizen / Citoyen Modèle
  • 852 Views
  • 3 replies
  • 1 Bravos

Network and porting issues

Hey all, im wondering if anyone here can help me with my current issues. I recieved my SIM 2 days ago, created my account and all that jazz but at the moment my current koodo plan is still up and running, my number has not yet ported and even though ...

bkung89 by Good Citizen / Bon Citoyen
  • 1158 Views
  • 5 replies
  • 0 Bravos

Trouble activating

I am new to PM and signed up for the promo. I activated my SIM last night, paid, and chose a new phone number. The SIM would not connect to any network, but I thought it may be because my house has poor service. I waited overnight, and now have drive...

40creek by Great Neighbour / Super Voisin
  • 999 Views
  • 2 replies
  • 0 Bravos

iphone ios 10.x.x and Group text messages

On telus, under settings, messages, there was a setting in the SMS/MMS section to turn on 'group texting'. When I switched to Public Mobile that setting disappeared  my searching through Apple Iphone faq's and Apple's website, it appears that this is...

jxoco by Good Citizen / Bon Citoyen
  • 2108 Views
  • 5 replies
  • 2 Bravos

To everyone having problems

First i would like to thank all the mods.second please be patien there is alot of trafic right now. I had porting issues and i messaged the mods but due to heavy influx of people trying to get the deal before it ends they are flooded with requests. I...

thejemer by Good Citizen / Bon Citoyen
  • 1531 Views
  • 6 replies
  • 0 Bravos

Resolved! Koodo transfer URGENT

Hello, please help me transfer my old phone number from Koodo I've already send PM to moderator Shazia my private information but I haven't heard back yet Thanks

inin2007 by Good Citizen / Bon Citoyen
  • 2719 Views
  • 8 replies
  • 1 Bravos

Resolved! Question

 Hello,I just ported my old phone number from TELUS to Public Mobile and everything is working great.I had no contract with Telus and my question is: do I have to contact TELUS now to tell them I switched providers?Thank you very much for you help.

Dio331 by Great Neighbour / Super Voisin
  • 1908 Views
  • 3 replies
  • 2 Bravos

Keep getting disconnected from cell network

Hi, I'm a new PM subscriber (signed up for the $40/12GB promo!) as of yesterday, but I'm not too pleased with the cellular connection/service so far. I was previously on Telus, and had no issues in the past with my cellular service, but when I woke u...

jkim by Great Neighbour / Super Voisin
  • 1558 Views
  • 4 replies
  • 0 Bravos

RE Sim card Shipping issues

Hi,This is Deep Gupta and I wanted to track my public mobile SIM card which I ordered this Monday November 14th 2016 ORDER 94790.I need to activate my sim for the plan $40.00 4 GB data and unlimited province wide call and unlimited texting.It's been ...

deep_gupta by Good Citizen / Bon Citoyen
  • 724 Views
  • 3 replies
  • 0 Bravos

8 DAYS. No help. No phone.

Help. Me. Full rundown:- Tried to activate online 8 days ago with Fido porting details included (Thu Nov 10). Received a credit card error with instructions to e-mail PM for assistance.- E-mailed support with my full info (Thu Nov 10).- Fido SIM card...

mystikal_325 by Good Citizen / Bon Citoyen
  • 1004 Views
  • 6 replies
  • 0 Bravos

Cant get sim card

Possible to get promo deal of 12g 120Ordering sim card on monday?ThanksHave a good weekendJoe

Joseph21 by Great Neighbour / Super Voisin
  • 672 Views
  • 2 replies
  • 0 Bravos

Would like a refund

I purchased a SIM card 8 days ago and never recieved it. I would like a refund for my SIM card as I no longer need it, since I will not be able to take advantage of the promotion offer. Please let me know how I go about getting my money back. Thanks.

victoriadewar by Great Neighbour / Super Voisin
  • 2441 Views
  • 8 replies
  • 0 Bravos

Promotion not applied

Posted before but no solution. Contacated a MOD but still nothing (backlogged?) Anyone has any ideas? Thanks

mibs000 by Great Citizen / Super Citoyen
  • 489 Views
  • 1 replies
  • 0 Bravos

Where can I find my number on my account?

I know my number, but where can I find it in my account?  I ported my number from chatr. Now trying to use my number for referral, but the person activating it is getting error that 'The number entered does not belong to a valid Public Mobile Subscri...

ledzeppelin by Good Citizen / Bon Citoyen
  • 810 Views
  • 2 replies
  • 0 Bravos

lets do this

all day just gonna send more and more messages, create more threads....all day gonna flood this board till its relsolved...not sure what else to do? 

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gbokodi by Great Citizen / Super Citoyen
  • 3247 Views
  • 23 replies
  • 0 Bravos

Resolved! Data Plan Clarifcation

Hi, on my Plan and Ad on section, it says my add-on is 12G. but it also say my Data Limit is unlimited. What does that mean?  Add-on NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status 12GB DataUnlimited16.434UnlimitedActive

muktlz by Good Citizen / Bon Citoyen
  • 2154 Views
  • 4 replies
  • 0 Bravos

90 days 12g promotion ended

Hello,     My friend told the promotion ended on 20th and I was trying to switch from Roger to Public mobile but can't find the promotion any more. 

robinli1981 by Great Neighbour / Super Voisin
  • 2159 Views
  • 6 replies
  • 0 Bravos
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