[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Can I keep a new inactivated plan if I temporarily disable my plan?
I'm not going to be needing my phone for a month or two, so my plan was to turn of autopay so I don't get charged for the unused months, then continue my plan as usual. I previously read another topic on how turning autopay off (at a max of 90 days a...
Newbie looking for help with a weird problem
Hi everybody, My sister is using Public Mobile and loves it so when I saw the 2 day sale advertised I jumped on the opportunity and went into Walmart today and got a SIM card, got it activated etc. Only as I was leaving the store did I realize I had...
newbie needs help
Hello All.New to this community. Just activated a new account on the 23rd of July. I can phone or text text, but can't send pictures by text. Voice mail and caller id work perfectly. My big problem is that I'm not able to access my mobile data. I...
Flash promo (28-29th) + $25 referral credit?
Does anyone know if the flash promo happening this weekend (28-29th) can be combined with the $25 referral credit?
Ease the pain of the broken password reset link
Is there any reason a note cannot be added below the “forgot password” link on the self-serve site explaining that it is not working and to send a private message the moderators for assistance instead? Even better if the link can be hidden until it i...
i cannot call or receive calls
when i try to call a mail box tell me that i cannot call because i need to activate the long distance calls ( i am calling in the area).if someone call me the mail box reply.my plan is the 10 cas plan .what can i do ?thank you
Resolved! Transfer from Telus Acct with others Phn# on the same account
Hi, I'm porting over from a Telus account. I want to transfer my old phone number to my new PM account but I read from another forum post that during the porting process, my old Telus account will be deleted after being ported. Is this true? I do not...
NEW ACTIVATION PROBLEM
Hello There!I activated my plan today and chose $35 by mistake instead of $45 at the time of activation. I changed my plan right away but looks like it charged my twice! I am new customer, please help me Thanks!
login online
i cannot login my online account. i tried to reset my password but still have a problem.
Resolved! Cannot receive calls, send OR receive texts from ported number! PLEASE HELP!
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WOW Mobile Boutique in Scarborough Town Centre and Centrepoint Mall
Both times were good. Starting with Centrepoint Mall. I had time between classes yesteday to head there and buy a Sim to use with the $25 referral promo. This was before the latest free Sim + free second month was posted. The sales man agreed to sell...
Resolved! Re: Locked out of account, please reset.
@CS_Agent I need help. I am locked out of my account.
How to check if friend referral was worked?
Hello all,apologies if this is not the correct place to post this question or if this has been posted before.I have just come back from WOWMobile and switched my phone over to Public Mobile, taking advantage of the Flash Deal this weekend.I do have a...
Use Telus sim for new activation on PB?
I am referring someone that has Telus, can they use their sim and if so is the activation code printed on the sim?
Error when checking eligibility for porting number.
Hello, I just signed up in store with the plan to switch from Koodo to Public Mobile. I was advised I needed to sign up with a new number and when I got home I would be able to port over my original number. When I login and go to change number and ch...
Resolved! Voice mail - how many rings before going to voice mail?
I'm trying to find out as much as I can about PM before switching. I searched and found out that the voice mail feature can not be disabled, however one can use the Holidays mode(or option 6) so that callers can not leave a voice message! Is there op...
Resolved! Store activation - what are the MUST have (NOT changeable) info needed?
Since PM is a prepaid service, other than paying for the first month of service/plan, does one really need to provide any info other than selecting a phone number? Also are all the info provided changeable later in the "self serve" account management...
Re: Activation failed
I just tried to activate my SIM. Looks like it went through online but when I turned my phone on with the PM SIM card in it, its not working. I am porting my number over from another provider.What do I do now???
Changing My Plan
Hi, I have just tried to change my plan from $52 to $30, but it asked me to pay first as soon as i paid it deducted $52 for 30 days. I dont need it for another 30 days. Please someone help me to convert to $30 package and my remainder money be back t...
lost data?
i was msg'd that my data was 75% used and 2 minutes later I was meg'd telling me I was 95% used. This has happened before, what gives, who can I call to correct this?
Data Roaming / Data Top Up Mixup!!
Hi there, I purchased a US roaming package before leaving Canada - 1gb initially. The other day (still in the US), I ran out of data so naturally, I went to purchase 1gb again to top up. Today I noticed my data roaming still wasn't working so I went ...
Resolved! PM carrier name in iPhoneX lock screen
Recently joined PM from Fido, noticed a better ping and sometimes faster website load at some indoor locations (with 3G plan). I also noticed that the carrier name is kinda cut out in the lock screen. Is there anyway to avoid this?
Locked out of self serve? How to contact moderator?
I’m locked out of self serve, the link to reset password isn’t working. I need to contact someone to reset it for me. Help please !!!!
Resolved! Data only sim. Is it really that simple?
Completely new to Public Mobile. Can I just walk into Wal Mart buy a $10 sim, go online, and pick a custom 30 day data only plan? Will I be committed to any extra fees or contracts? Can I just cancell this whole thing at day 28? Hoping to use this fo...
Walmart Rep Refusing to Sell SIM without Activation
Store: WalmartLocation: Islington & Rexdale (Etobicoke)Rep Name: Dhruv To take advantage of the $25 credit, self-activation promotion currently, I went to Walmart to buy a SIM only. The associate named Dhruv refused to sell me the SIM alone, even th...
International Text
Some of the plans list " UNLIMITED International Text and Picture Messaging", and I was just wondering if thats only from Canada, or if it also works whilst I am in another country sending texts back to Canada. Say if I'm in South America and want t...
Autopay won't work, account login reset email not sending
Hey @CS_Agent. I'm trying to reset my Public Mobile Self-Serve account password at the moment so that I can update my Auto-Pay information – the credit card Public Mobile knows about is no longer active. But the account reset email isn't sending!This...
Auto Pay Not Working??
My problem is regarding Auto-Pay; it is set to automatically renew on July 25th but it refuses to. I tried to do a manual top-up; by replacing the payment info with several different visa cards. But I get this error message: "Unable to process this ...
payment
Greetings,My credit card had expired and now has been renewed. I changed the expiry date but the transaction is not going through. Any suggestions?
Resolved! US add on
Can I receive incoming Canadian calls if I am in America ( I’m on Unlimited Canada Call) Or do I have to purchase US add on
