Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hello all... i have a problem that i have read about many times in this community and i think i need assistance from a mod. i tried to set up my account online on November 20th 2016 and it just wasn't working. i got constant error messages and i just...
Not sure who to contact regarding this matter. I have sent an email and had no luck. My number has been ported and I don't have an account number with Public Mobile to port my number back to my network. Please help!
Hi please help, my number was ported but still no service.
Hi everyone! I know there is still alot of backlog but ive been waiting patiently for a response from a MOD for a long while now and still have not heard back from them at all. But I really want to get this whole mess over with so I dont have to worr...
Will my PM phone work if I go to Mexico? Anything special I need to do to make it work?
Hey was wondering if anyone else had any luck getting their data switched up to 12gigs if they were dumb like me when signing up for the promotion. I pm a mod but so far no response, do you think they can fix this, or should I just accept it.
HiI setup and paid for my account by the promo deadline. I thought it didn't go through. 2 weeks later fido cancelled my account and said it was ported out by public mobile. Now I have my public mobile simInside and I can't do anything since last 3 d...
Hello Good morning everone I submit activation on 19th of nov i was rejected due to the reason of incorrect information of Credit Card. And then i recieved an email about my account information. at the moment my cell no ...
Hey all,I signed into my self serve as I'd added some US roaming to the account but now it is displaying that my account is suspended at the top. Everything still works with my phone, I'm just not wanting any issues to arrise when I have to renew in ...
I'm having the same error as it seems like a lot of people are having, where I activated my sim and there was a "payment error" after which my card was charged but my service wasnt activated and my account seemed to disappear from the system. I've re...
Hi folks,I've bought the $15 addon which provides 400 min of international long distance including US and Canada, but when I make a call, it says talk is not activated.Any ideas?Thanks!
Hi guys,Is there anyone in here had lost their phone/ sim card? I just lost my sim card last 2 weeks and now I can't contact anyone. So can somebody show me in detail how to get back my old number? I know I have to order the sim card first but then w...
I was able to put all the information to activate the account, but I was having difficult time processing the payment. I sent two emails to the moderator, but I haven't received any reply. Can someone help please?
Hi, quick little question to you lovely folks! Will I be taxed based on my address or the area code of my cell number? I currently live in AB and it's my billing address on the PM system. However, I kept my ON number when I moved here. I'm just curio...
Hello,I had activated new public sim, a 90 days plan for $126 with auto pay and a $10 additional on November 8, 2016. However, today December 8, my phone stopped working.When I checked my account, it has been suspended for no money and the sim is in ...
Public Mobile Moderator still didn't reply or solve account and service issues from a request 1 month ago. Here is my message to Public Mobile Moderator Referal credits and plan billing errorsFrom:Zip To:Jeremy_MSent: 11-09-2016 09:09 PM Read: 11-...
After I activated my SIM, there was no service at all.I can access my online account; no message of error showed up. I have checked the IMEI and my phone can work with PM service. I have sent an email to PM ask for help, and the automated email promi...
Ok I couldn't resist any longer and I submitted my port request from Rogers. I double checked that I entered all information correctly in the correct order and got this at the end EDIT: sorry forgot to mention I made sure to follow the advice in the...
Hello @Dave_M I have ported 2 numbers to PM. 1 from Bell and another from Rogers. When I initially tried to port them I got message "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."...
Hi, I would like to cancel my contract that started on November 29 under the Canadian Radio-television and Telecommunications Commission rules (http://crtc.gc.ca/eng/phone/mobile/prepay.htm). I have tried emailing support but haven't received a respo...
I have been forced to publicly post on the forum because I am totally locked out of my account. I can't seem to even send an email for troubleshooting because my email "doesn't match". Is there someone from publicmobile who can PM me and get my acc...
Hello, I paid 120$ last month for the fall promotion plan and finally I had it today! However I am confused about the payment,In my account, it shows: Amount due: 120$payment due date: Mar 6th, 2017 I think this 120$ is for the three month (Mar, Ap...
Hello eveybody First of all i was having trouble to activate my account, all the informations were right but at the payment section it keep rejecting with the error of Credit card information are wrong. But on the same night i got email...
I tried to activate my sim card, but I got an error message as I was about to make a payment at the end. I tried to do it all over again from the beginning, but I keep getting 'invalid sim' message, and can't even register my sim card.
Hello I have account no for PM,Sim no, email id and i know my name as well. And now the problem is i tried to activate my sim on 19th Nov for Fall plan but i could not activate that and since that day i didn't get any response even after p...
Help. I didn't sign in for almost a year and now it say Sorry ,your login has been disabled.
my acont as been disable I need a acount reset and my acount number to transfer my number please
Hi, I signed up for the 12 GB promo on Nov 20 and just yesterday (Dec 6) my number finally ported over from Rogers, it took a while. So I popped in my PM sim and i get a message saying "sign in to network" once i click that i get a messsage saying "...
I am totally unable to register my sim card. First I got stopped during the number port portion with the alternate number regex problem. So I followed advice from this community and restarted the process with the idea that I would choose a new number...
Hi I already activated my sim card and can make calls but my phone does not recieve any callsI ported my phone number when I activated my sim cardI dont know what is going on my phone is iphone se
