Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 74194 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 75526 Views
  • 181 replies
  • 32 Bravos

Some days ago installed MS Excel on my phone

I created huge excel document for these days. But only some hours ago I've got a problem at opening it. I see strange message: "This file is not in a recognizable format". Only yesterday always was fine. But today I've tried opening excel file three ...

aliciabach by Great Neighbour / Super Voisin
  • 1805 Views
  • 5 replies
  • 0 Bravos

Been disconnected for 2 weeks now

I'm not having a great experience. Public mobile have suspended my service 2 weeks ago. They said it is because of stolen phone/fraud.. I have sent them every piece of information they have asked for and I'm not getting a reply for a while then I get...

ravelar by Great Neighbour / Super Voisin
  • 1383 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto renewal from cash balance?

Do Public Mobile plans auto renew from ones cash balance?  If not how can one set up auto renew from cash balance?

ohitora by Great Citizen / Super Citoyen
  • 3236 Views
  • 11 replies
  • 1 Bravos

Texting - Picture & Video messaging

Even the basic $10 Public Mobile plan includes Picture and Video messaging!  Just make certain that in your phone settings “Data” and “MMS” is turned on.  

ohitora by Great Citizen / Super Citoyen
  • 1054 Views
  • 1 replies
  • 1 Bravos

Resolved! --- Charged 80$ instead of 50$ ---

hell0 everyone, new PublicMobile client here..glad to be part of the community!but.. i got an issue with my billing. Today i have set-up my account with a 50$ plan wich includes Data, text messaging and calls, but once i went in my ''payment history'...

Ted by Good Citizen / Bon Citoyen
  • 1681 Views
  • 4 replies
  • 1 Bravos

Resolved! Porting issue

Hi, i received text saying porting successful. However incoming calls still goes to my old phone. Can mod help me? thanks!

Ohhman by Great Neighbour / Super Voisin
  • 1267 Views
  • 1 replies
  • 1 Bravos

Bonus Credit question

Dear everyone, I just activated a new phone number with Talk+Text Plan at Walmart and friend referral so total I'll get $30 bonus credit (I have not receive it yet). I know it takes up to 72 hours to get it but I want to ask that at the time I activa...

hc89 by Good Citizen / Bon Citoyen
  • 2044 Views
  • 7 replies
  • 1 Bravos

Walmart Supercentre NorthEast Edmonton is the best one so far

I just went there with my uncle today. He needs a sim card for talk+text plan and both salesmen there are really nice, gentle, professional & they know what they're doing. At the time I'm there already have 2 people trying to activate PM sim card wit...

meocon by Deputy Mayor / Adjoint au Maire
  • 3424 Views
  • 8 replies
  • 5 Bravos

Resolved! One Plan Two Phones

Hi everyone,  This is a problem I had for a while. Does anyone know whether one could have two phones which both have the same number? That is if someone calls both phones will ring and you can make a call using any one of the phones. Or is this impo...

Cheetah24 by Town Hero / Héro de la Ville
  • 2973 Views
  • 5 replies
  • 0 Bravos

Node was not found

I have a bookmark that goes to Latest Posts. I have a read. I feel like maybe I could reply to something. I click on Sign in up top. I log in. It comes back with:         This is with both Firefox and Edge on W10.FYI.

public.jpg
Anonymous by Not applicable
  • 2512 Views
  • 11 replies
  • 5 Bravos

Locked out of account

Hi, I need to update my credit card info but I’m locked out of my account. I even went to a gas station to buy a phone card thinking that might help. Can a Mod do a reset for me?I’ve been trying for 2 weeks to get this figured out.Please and thanks. 

JenniferJokes by Great Neighbour / Super Voisin
  • 989 Views
  • 1 replies
  • 0 Bravos

Activating my plan

I've waited forever for a moderator to simply change my plan as my previous plan was expired. Can someone help me please

Doublerp14 by Good Citizen / Bon Citoyen
  • 1204 Views
  • 4 replies
  • 0 Bravos

Outgoing Texts I never made (Texts 3 / 50 Unit) Why?

Just registered with PM but even though I haven't yet texted my profile shows that I made 3 texts. Why?50 International Outgoing Texts and Unlimited Incoming Texts3  /  50 Unit

ohitora by Great Citizen / Super Citoyen
  • 1134 Views
  • 2 replies
  • 2 Bravos

Got number from Nova Scotia, can I make calls without extra charge in Ontario? @Moderator_Team

Dear Team, I got one public mobile phone number in Nova Scotia, and I moved to Ontario now. My current plan is $40 per 30 days, which has "Unlimited Canada-wide Talk". I am wondering if I could still use the current plan in Ontario without any extra ...

chunsheng by Great Neighbour / Super Voisin
  • 1431 Views
  • 3 replies
  • 0 Bravos

Can't change plan after renewal date. Please help! @Moderator_Team

I tried to change my plan from the $52 plan to the $30 with 500gb and topped up my account to the $30 but it will not allow me to change my plan.  I've tried many times to get it to work, but can't.  Can someone please give me some guidance on what t...

tiam1980 by Great Neighbour / Super Voisin
  • 721 Views
  • 1 replies
  • 0 Bravos

Autopayment credit card reject

I am on autopay for almost an yr wihtout any issue. The system sent me a text saying the charge was not successful and I had to make a manual payment today (I cant dial out or receive calls right now). I logged in my publicmobile account, tried to ma...

howardchang by Great Neighbour / Super Voisin
  • 2225 Views
  • 7 replies
  • 0 Bravos

New activation problem- No incoming calls

Hi,  just wondering if anyone can help. Got the sim card activated yesterday. Out going calls are working but not receiving incoming calls.   

DPGJ1 by Great Neighbour / Super Voisin
  • 1402 Views
  • 4 replies
  • 0 Bravos

marking yourself as the solution?

I noticed that a recent post, the poster marked themselves as a solution... wait you can still do that? Could lead to people making up stupid threads like 1+1 equals? or how do I turn my phone on? ... then reply and mark as "solution". Gaining them s...

torontokris by Town Hero / Héro de la Ville
  • 1788 Views
  • 6 replies
  • 2 Bravos

Rant post: Porting from Koodo to PM went wrong

So here is my story. Went to get my PM sim card at Walmart yesterday at 10am and the rep offered to port in my Koodo postpaid number so that I don't have to pay for the SIM card.  I thought the whole process would take 5 seconds or so to port as it i...

RC311 by Great Neighbour / Super Voisin
  • 1657 Views
  • 5 replies
  • 0 Bravos

Resolved! US Snowbird Questions

I stay in the US four months per year, can I get a plan as follows, build your own 90 day plan, no talk, no text, no data, then add US roaming talk, text & data bundle every 10 days?Can US roaming be added at any time or only when the existing plan i...

capearc by Good Citizen / Bon Citoyen
  • 2317 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan Expired

My plan expired today and I'm on autopay. There was no message indicating payment system didn't work, can someone help me resolve this? Thanks.

capearc by Good Citizen / Bon Citoyen
  • 5871 Views
  • 15 replies
  • 0 Bravos

Ottawa Walmart

FYI the Walmart at Billings Bridge does not sell plans (of any provider). The one at Trainyards however does, and was quite helpful with quick setup. Hope this helps someone prevent from making a wasted trip like I did!

Eux by Great Neighbour / Super Voisin
  • 1516 Views
  • 2 replies
  • 5 Bravos

Re: Phone is not working

hi i need help with something.my phne is cut off because my mom renewd her credit card.we tried to pay my bill but you guys over charged me.

elleni by Good Citizen / Bon Citoyen
  • 685 Views
  • 1 replies
  • 0 Bravos