[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Forgot Password
Hi my account is locked and I have forgotten my password.How do i recover it?
Confirmation Email/Walmart Activation
Hi PM community. I ported my number yesterday at Walmart and the process went smooth no issues. I did not receive an email confirmation though so I just wanted to confirm whether I am supposed to get one for an in-store activation. Note: the Walmart ...
Two New SIM activate last night, Still NO SERVICE
Activated two SIM cards at Walmart yesterday @ 6pm. Still no service and can't detect network as of today. Is been over 12 hrs of porting. All the info the rep setup and printed out is correct. Both old Sim Cards with Rogers is already deactivated. T...
Resolved! System Glitch deleted my Plan
I activated my account yesterday to take take advantage of the Sale, choosing the following $40 plan.4.5GB of Data at 3GUnlimited Talk (International)Unlimited Texting (International) Voice Mail Call Display This plan displayed in my PM account detai...
Resolved! Two friends who signed up at Walmart that didn't get asked who referred them
I've had two friends that signed up for PM at Walmart, and neither of them got asked who referred them so they could get the bonus. Is there a way to get the referral bonus after they have already signed up? Thanks,
Can’t reactivate my plan
So apparently my payment didn’t go through yesterday. I’m trying to get my account reactivated: I changed to a different credit card, but it won’t even let me try to make a payment. It looks like my plan is gone, but when I try to update the plan I j...
Resolved! Data add on not activating
Hi, I purchased a data add on of $10 for 200mb. I purchased it yesterday and my data is still not working. Is there something else I have to do after purchasing the add on? Please help. Also when I go to my add on page I get this error"It looks like ...
Resolved! LTE Compatibility Check
Hello Public Mobile Community, I've been with Public Mobile for about a year now and my Galaxy S6 is woefully dying and I am looking to upgrade. I'd found a few prospective phones but thankfully realized that I should check LTE network compatibility ...
Great Experience At Walmart
Halifax, NS, Canada. Well done. Was cautioned about lack of phone/kiosk support. Give them a better line.
Resolved! Switching plans and rewards
I just switched to PM today. If I change my plan, do I miss out on the "PM pays your second month's bill" promotion?
[FIXED] Sim# Invalid while creating account
Hello, So my friend was almost finished setting up an account, but she had to go back to fix a mistake on her address. So when I re-click the "continue" button it appears her sim card is now "invalid" (her sim card was invalid the first time). She ha...
Resolved! Concern of stopping the account for 30-60 days
I am planning to leave the country for a month of two, but I will be back before the 90 days is up. If I stop making payment just for a month or two, when I come back, would I lose the referral bonus or would the person who referred me lose her refer...
Resolved! Invalid SIM Error on iPhone SE
Hi there, how do I get someone to check the status of my Public Mobile account to see if my SIM is still active / valid? In the last day, I randomly received an "Invalid SIM" error on my iPhone SE. The phone has the latest iOS installed. I have reboo...
Referrals
I signed up today at a Walmart. I've logged into my account and I'm looking for a place to add my referral code. Can I add it after my account has been created?
Paid Top up of $8.00 and balance at $0.00
Hi everyone, Can someone tell me why Public Mobile took my $8.00 top up and put my balance at 0.00, even if I did not used it.
Autopay reward & 2nd month free reward
I signed up three phones for public mobile today for my husband, son and myself, and for all three I signed up for autopay. Two accounts show the autopay discount, but one does not, even though it does show that I signed up for autopay on that accoun...
Port number
I want to port my number from NumberBarn. Please help
Service Dropped & Rebate Promise Unfulfilled
@CS_Agent My service completely cut out today, even though I paid my bill days ago. Can someone please contact me directly through a private message so that we can sort this out?! I also only signed up with public mobile because there was a special ...
Bad Experience at Wow! vs. Walmart (Dufferin Mall, Toronto)
Signed up for Public today. I was seeking the $45 5.5gb plan, with free sim and month off deal this weekend. I had very different experiences at the Wow! and Walmart at Dufferin Mall in Toronto. Wow! would not honour Public's deal. The employee and ...
Did not create self serve account, lost SIM card and trying to top up my account for port out
I am looking to port my phone number to a main provider and seemed to have misplaced my sim card. I also have not created a self serve account and when I try to do so it texts me a verification code that I do not have access to. Can you please let me...
My data SpeedTest results on 3 bars....
I posted https://productioncommunity.publicmobile.ca/t5/Getting-Started/Is-it-normal-for-WIFI-ON-amp-LTE-symbol-to-disappear-WIFI-OFF/m-p/257821 ....and I just did a test with results attached. You can clearly see only 3 bars signal strength. Are Pin...
MY PLAN RENEWED TODAY YET WON'T ALLOW ME TO CHANGE TO NEW $45 5GB PLAN DESPITE MONEY ON ACCOUNT
MY PLAN CHARGES FOR OLD ONE ARE $37/MONTH AND I SELECTED TO UPDATE TODAY TO THE $45/5G DATA TALK TEXT PLAN AND IT SAID I STILL HAD $30 IN AVAILABLE FUNDS YET ASKED FOR A CREDIT CARD. I GAVE IT TWO VALID CARDS THAT I'VE USED TO BUY MY ADD ON VOUCHERS...
Resolved! Mastercard Payment not working
I am not sure, if it is due to maintenance; But I am unable to make payments using mastercard.Its erroring out, its not a card problem as I have used it in other transactions. Thanks
Resolved! Porting number from Cityfone
I switched from Cityfone to PM yesterday morning.I requested to port my number from Cityfone to PM around 6pm and the system the request transferred successfully.Around 10pm last night, my number with Cityfone is no longer active and I received an em...
Porting a prepaid number from Rogers
I ported my Roges number yesterday and still have no service on the new Public Mobile SIM card. I logged in to my old Rogers account this morning and it is now "Inactive". But I still have no service on the Public Mobile SIM. How long does it take fo...
LTE
Anyone on the LTE plan what ya think of it ? Thinking of the 5g LTE plan
Auto pay
If i get the 4g LTE. 5G plan Its $62. Do i get the 2 off from the auto pay ?
"Sorry you need a talk plan" Message while trying to make phone call to specific number
Hi there. I'm trying to call a specific number and I'm getting a message saying I don't have talk on my plan. I know I do. Calling other numbers seems to work. I was able to ring my Dad. Just not this number Thanks
Resolved! Is it normal for WIFI ON & LTE symbol to disappear, WIFI OFF and the LTE symbol to reappear?
I've LG G6 H873 and there is no WIFI callings feature. My LTE symbol would only appear when I turn off the WIFI, or this is normal? Under Network, I'm getting -103 dBm 37 asu, does that mean PM/Telus is not so good in my area? Thanks.
Vancouver-Based 902 Area Code Number
I activated a nation-wide calling and texting plan a few days ago. I am based in Vancouver, and in the list of numbers to choose from, I could either get area code 236 or area code 902. I liked the 902 number so I chose it.I have no problem calling o...
